Ordered a large combo no onions Soda was 80% ice Fries were only partially filled And of course the burger had onions. Seems like they are trying to save a few cents and in the process have lost a customer with dollars to spend. I knew I shouldn't eat fast food and maybe this was the sign to cook at home. For $16 I could have bought a ribeye steak a bundle of asparagus and a drink. Why do I even try. I am my own worst enemy. This unfortunate interaction was my fault. My laziness caused this to experience this bs. If it happens again I should just burry my head in the sand with a sign saying kick me. read more

Carl's Jr - Large fry filled very minimally - Burgers Near Me - Sacramento, California

Ordered the Western burger combo. Buns taste old, the onion rings were soggy and undercooked and the patty barely warm. The fries were soggy and stale like they were hours long precooks under a heat lamp. One soda machine had no carbonation in it and was only spitting out syrup, and the $20hrs employee look at me like how dare you when I made her aware of it. read more

It's almost 3 hours until closing time, and all the outside lights are off. That included the drive through lights. Obviously, I know they are still open. So, I ordered my multiple items that I had memorized from the menu. Otherwise, I would have ordered nothing, since I couldn't see the menu. I almost decided to never dine back here after sunset again. The only thing that stopped me, a regular Carl's Jr customer, from going next door to the other restaurant from now on is the cashier in the drive through window being so professional and so kind to me. She completely changed my mood and kept me as a loyal customer. The food was good, thankfully. I'm happy for whoever was on grill tonight. The milkshake the cashier made was very good, too. And, she was great at asking me exactly how I wanted everything or anything extra in a quick and kind way. I wouldn't be surprised if she makes it into management one day. Well done to whoever hired her. Seriously. Smart job on which people you hire. They are the only reason I didn't choose to take my consistent business elsewhere. I hope you get a bonus or something from the company. You know how to run and build a store. They should be thankful for you. read more

Carl's Jr - They are open and I'm ordering hours before closing time and I can't read the menu. - Burgers Near Me - Sacramento, California

Red girl hair w glasses at this location was so sweet, I just went there and had a nice experience, she attended us at the front

I'm going to start off by saying this place of business hasn't had a review for a while which gives time for improvement. They're service was fast and efficient. Food was fresh and very good. Order was completely correct. I think they took all those bad reviews to heart because I see a very big improvement! Marconi is never a fun street to be on but considering they're is high traffic, I think you should give them another shot. read more

I ordered a Guacamole Bacon burger, the guy repeated to me the correct item and i got a BigCarl with not even any bacon.

Stood at the front register for 10 whole mins, as multiple employees walked past never acknowledging us, or taking our order. Finally we just left. read more

I love me some Carl's Jr, but the Marconi location is shady. I've had two weird incidents at this location: the first one was the place looked deserted. I went to the drive-thru and there was no greeting from the speaker. I waited for a few minutes and nothing. As I drove by the window, no activity. The second incident was similar, but got a greeting from a woman and basically shooed me away because she told me they did not enough staff that day. Luckily, McDonald's is right next door. Although this Carl's Jr is closest to me, I guess I have to drive to either their Watt or Fulton location. read more

This place has gone down hill I have been by two times now at 11am and once at 10am they have people inside working however been told that they are closed because they are prepping food and or not ready. Kind you they serve breakfast and open earlier in the morning?!? So what's happening? I hope the owner sees this and realizes that's where revenue losses are coming from! We had a few cars before us and saw several people drove thru and be told same thing and drive off. Good thing there next door to a McD that was open and ended up spending a lot less money even though I was craving a real burger. read more

I never in my wildest dreams imagined that I'd be Yelp reviewing a Carl's Jr., but it's 2022 so here we are I guess... This might be the WORST fast food location that I've ever been to, and there's a Burger King in town that basically has a homeless camp in the parking lot. No fountain drinks available. No milkshakes. Cold burgers. Raw french fries. Nobody that can work the grill. WHY ARE YOU EVEN OPEN?! I came here a few weeks ago and the power was out to just THEIR building. Last time I was here (when they were actually serving food for once) the girl working the drive-thru didn't know how to ADD something to an order at the window, or else she just didn't want to. You do know that you have 3 fast food chains RIGHT NEXT DOOR to you, right? MANAGEMENT: You need to PAY PEOPLE BETTER to attract and retain competent and skilled staff. PERIOD. Your business is going down in flames. read more

We pulled up to the place and ask for a chicken sandwich only ketchup then he ask only ketchup like he was confused so then we go to the window and he says so he says so you just want buns and ketchup and I'm like no buns chicken and ketchup and our fries I was so confused and the service was very slow then we got the food and left read more

Ridiculously slow. Got to the speaker in the drive-through and was told to wait. Literally over five minutes go by and I spoke up and he says go ahead. Get to the window and the little high school dropout wannbe has his mask around his chin and mouth but not his nose. 10 minutes later he brings me my food and just hands it through the window without saying a word. There was only one car in the drive-through when I got there and not a single customer inside. And the food was not hot when I got it. No excuse. Horrible. Will never go back there. Fire that little loser running the drive-thru. read more

Carl's Jr - Why wear a mask at all? - Burgers Near Me - Sacramento, California

All the bad reviews are true! I now know why this place never has any cars in the drive thru. This place is garbage. read more

Carl's Jr - Frozen patty - Burgers Near Me - Sacramento, California

This is not a review of the restaurant. but of the new quacamole burger. Be aware that if you order it take out, it will be too cold to eat by the time you get home. It is on a large bun, has a super thin burger, two pieces of super thin bacon, cold slice of onion, cold slice of tomato, cold pickles, and wrapped in two huge pieces of cold lettuce with cold quacamole smeared over the whole thing. It is disgusting to eat and to look at. read more

I ordered a burguer, a kids meal and 3 piece chicken tenders , got 2 tenders and a little piece???? When can i go pick up the missing chicken tender?? read more

Carl's Jr - Burgers Near Me - Sacramento, California

Note to the owner: your employees have "quiet quit" on you. There was literally no one in the restaurant or the drive thru, the employee at the speaker told me to give him a minute. I gave him 10. Then left. This was during lunch hour. You can't possibly be making a profit at this location. read more

I just got home from the drive thru and the $9 burger I ordered was missing the burger patty. After waiting 30 minutes for me and two cars ahead of me. I sat there for 7 minutes at the window. No BURGER patty? W T F? Never going back there again. read more

Yeah for some reason these guys decide to close 45 mins early all the time really don't understand why you guys are open till 12AM if you guys only stay open till 11:15 read more

Workers were extremely rude and forgot an item from my order. Seemed upset at the fact I arrived to order food AT A FOOD ESTABLISHMENT.

This place has terrible customer service. Was waiting in the drive thru and the two cars in front of me didn't even get their orders taken. I had to go inside and took less than 2 minutes. Two high schoolers working while the car in front of us still waiting to order in the drive thru. They were just talking and not even taking their order! Horrible this place honestly deserves to be shut down! read more

Let me preface and say I'm 1-starring the owner and not the employees (although there might literally be ONE SINGLE employee at this location).... My Double Western Bacon Cheeseburger was great but pay your employees otherwise you end up in a situation like this location....I could tell the district manager was complaining about staffing issues. read more

My #12 chicken club sandwich was too hard to even Bute into and my friend's was about as bad. $17, almost 18 was for two sandwiches, and I think it was outrageous! read more

I got there @6:10 and started ordering my food after I told them what I wanted they said they were closed Until 6:40 but on the website says they open @6 you should change ur opening time if it is not correct on website terrible customer service and will never go back. read more

My husband came to this Carls Jr on Sunday February 9th at about 1:15...drive through, very slow at that time. When he brought home the 2 hamburgers, as always I check it. What a mess it was with the cheese slopped over the side, and the burger sliding out of the bun with a small single white lumpy piece of lettuce. I cant believe they charged $6 for something thrown into the box like this. It looks nothing like the picture! Ive never know this place to ever be busy. We rarely eat there...but I now see their unpopularity. Perhaps the manager should see the reviews here and raise the standards! NOT EVER GOING BACK! read more

Carl's Jr - This is the $6 Thick Burger...sloppy mess - Burgers Near Me - Sacramento, California

Slow service. Got handed the wrong order at first and then got my order, and then found a long hair in my food (SuperStar) . Gross . read more

10 minutes in the drive through, so I had to leave. It's OK, the competition had hot freshly made food. If you aren't open or willing to serve just say so. read more

Ordered a famous star and they used the thin flavorless patties that they use for their value menu burgers instead of the thicker actually charbroiled one that usually comes with the famous star. If I'm paying $11 for the "premium" burger combo would be nice to not get the 3.99 value menu burger quality. read more

Lack of customer service lack of listening skills my order was completely wrong and the girl at the drive-through window had nothing to say besides roll her eyes and cop an attitude read more

On 1/20/22 I made a simple order with two meals and two alacarte items. The meals both had a small drink and small fry. After a super long wait I was handed my bag and I left. Shoulda known and checked. There were a total of six loose fries, I was missing the jalapeño poppers and the spicy chicken was cold and ONLY a thin chicke Patti on a bun with nothing else. Terrible...Carl, you lost a customer for life today. Shame on you for allowing such a subpar performance from your employees. read more

I went to the drivethrough at 1:45 pm and was refused service. Someone started taking my order and then a male voice yelled that they are closed. I was flabbergasted. Closed at 1:45 pm? I was told they did not have a cook to make food. I said that was ok because I just wanted drinks. They said nope, they were not going to serve me. The next car got served, and the next. A car full of kids in the parking lot started screaming at me to leave. Lovely. I hope the owner doesn't mind his staff chasing away customers because of their ethnicity. read more

7/21/21 Drive thru 6pm Marconi near Eastern Ave in Carmichael OH MY GOD!!!! WORST SERVICE EVER!!!! IN MY LIFE!!! Drive thru was taking FOREVER just to take orders!!! Car at the speaker was there for 10 minutes as the line of cars stacked up thru the parking lot out to the street like IN-N-OUT Burger! I was just about to turn & get out of line & leave, when the line finally started moving! "What can I get started for you?" (PRE-RECORDED) I THINK. I placed a simple order. Just a combo. (I didn't want to contribute to the slow down!) NO ANSWER!!! I'm sitting there for what felt like, 5 minutes waiting to hear if they got my order! NOTHING!!! Now the already ENRAGED cars behind me are thinking I'M THE PROBLEM!!! So I just pulled forward, assumed they didn't get my order & drove right passed the window after waiting for the 2 cars in front of me to leave. I have never had an experience like that in ANY Drive thru EVER!!! MINUS STARS!!! THEY OWE ME 5 STARS!!!!! read more

Place is sub par even for carls juniors.6:30 am im outside fat bitch can see me not like lobby is supose to be open at 6 read more

Worst burger ever!!!! We ordered 3 milkshakes and we got chocolate and strawberry milk!!!

horrible customer service!! 1st the intercom box to place order in drive thru you can barely hear the employee. 2nd i was very clear and spoke loud when i placed my order.... super star with cheese no lettuce, tomato, onion. medium on the fries large on drink. 2nd was not given total on my order i get to window and i pay then she hands me my drink. i told her i ordered a large. i ask to be given a large. she says you got a medium i cant change order. she proceeds to hand me my food and i said again i want a large!! i said i will pay overage. she said no i cant change order we are short staff and the guy who took your ordsr is new and she closes window and walks away!! i sit there and she comes back i said i want a large . she says again i cant change your order and give you a large. i said ok if i get back in line can i order a large and just pay overage she says no we dont do free!! then she closes window and walks away so i sit she comes back i said i would like my beverage a large she just keeps repeating same shit not my fault, new employee short staff.... cool so you rather have a pissed off customer than make this right and in the time it took her to continue to repeat herself she could have easily just given me a large drink. i asked for a large willing to pay the overage for large on a mistake they made... she says if i dont leave she will call cops. read more

This Carl's Jr. is the bomb.com I will drive out of my way to come to this location cause they are fresh made to order not under a heat lamp like other locations read more

Horrible experience they don't make the food right and they make you come back with the good and won't except the food isn't made right I order a 6 dollar thick burger and they gave me a shitty burger called told me to come back just for him to say that's how the burger is made I've never had a horrible burger like this read more

Carl's Jr - Burgers Near Me - Sacramento, California

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Super slow fast food service, asked to pull off on the side and were waiting for 25 minutes already. Not only that lobby is closed to public due to COVID19 so I can't go inside to check and see why it's taking so long. Cars came and went in the drive thru and we continued to wait for a total 35 minutes. read more

worst service ever!!! went there 10/24/21 ordered #2 combo and found a bug in my food. came around again and brought it to their attention via drive through and she refused to give me a refund because she was helping her pregnant coworker. food services need to check their kitchen. read more

Went through the drive thru at 8:33 on. Fries were obviously recooked to try and make them edible. They failed. Western bacon cheeseburger tasted like it sat there for an hour under the heat lamp. The chicken club was over cooked, dried out and not edible like the fries. I tried calling but the phone was constantly busy. Probably off the hook. Wasted $22.00 on food that was not edible. Go elsewhere. read more

The worse Carl's EVER...cold food, over grilled hard as a rock burger and bun. Public health department to the rescue they are serving food that does not meet the required temperature standard. Owner needs to get a handle on their investment. I won't be back!!! read more