I was in a bind and needed a tire put onto my car as one of mine had been damaged. They were very…read morehelpful and installed the tire quickly, but I later learned that the tire was 9 years old! To be clear the tire hadn't been used before, but must have been sitting around the shop for years. The rubber in tires has a maximum life span so this is not cool. I paid full price for the tire. I definitely won't be going back to this shop.

From the owner: We know that you have high expectations in your car search in Napanee. So if you're in the market…read morefor a new Ford, stop by Pringle Ford. We're confident we have the right vehicle for you. Here at Pringle Ford, we enjoy the challenge of meeting and exceeding customer expectations in all things automotive.

I am so happy with my last automobile purchase from this company that I just had to write about it…read more I have bought 3 cars from them in the past 8 years. I still own them all. Most recently I had been shopping for a Honda Fit Sport, 2013 and I was having an awful time with local Honda dealers. I simply called up Aaron Auto and told them what I wanted. They went and found one in a few days and the price was great. I picked it up within a week, Mint. Previously I had bought a used 2006 CDI Smart Car from them, which they had brought in for me. Price was good, but after I got it home...the car was making noises. I took it into Mercedes Benz and the car required a lot of warranty work. There was however some "out of warranty" work that needed to be performed and it put me $1000 out of pocket. I informed Aaron auto right away and they agreed to split it with me(which I thought was very far since they gave me such a great deal on the car). They also hooked up with a local credit union for the car loan, of which I should write another excellent review. I recommend this business to anyone looking to buy a car.

Seem to be very knowledgeable did not overcharged me, and only fixed what needed to be fixed, very…read morefriendly as well!

Our car went out of control on the 401 and we were able to get to the next exit which was Odessa…read more How lucky for us that we found O'Neil's. Chris put everything aside to attend to our car and found a major problem.The part we needed was in short supply but Chris went out of his way calling dealers to find one. We rented a car back to Toronto and Chris and his crew worked overtime to get the job done over the next 2 days. The work was excellent and we are so grateful to have found O'Neil's. Would highly recommend it to anyone!

Spoke to Peter today about my 2015 Dodge Ram that was having transmission problems. Their…read moretransmission person was on holidays so they sourced it out for repairs only to be advised that the people they sent it to were too busy to start repairs for two weeks. Peter offered a loaner truck until mine came back which was more than a fair offer and more than I have received at any other dealership I have ever dealt with. Fortunately I did not sell or trade in ( and never will) my 2005 Dodge Ram so I do not require a loaner at this time. Peter said if I change my mind to call back and he would make it happen. From the original purchase of my Dodge too now; Kingston Dodge have been nothing but helpful and accommodating. Also don't know why this shows I am in San Francisco.......I am in Kingston Ontario Canada

Extremely poor customer service. General Manager gives little priority to service customers. He…read morewill defer any mistakes back to you and anyone else he can point a finger at. When McDonalds makes a mistake on a drive through order, "Sorry" is adequate; I think something more than an insincere and cowardly apology is required when an automobile dealership/service centre turns a quick recall/oil change into a broken truck and lost work time on Monday (and beyond?), leaves your work truck unlocked in an ungated yard with valuable tools inside ("That's what insurance is for" they will tell you) ("We do lock checks every night!" Well i guess not when the service guys are taking off Friday evening), and makes insufficient attempts to contract the vehicle's driver when a fleet service (providing reduced profit margains) is involved. Oh and when they ask you if you will need a shuttle when you book an appointment, they will not have a shuttle there for you at that appointment time. When you tell them you are calling a cab, they won't give you a cab voucher. I guess that small luxury is a thing of the past. The General Manager actually threatened to call the Police when I said I would leave this 1 star review. Just stay clear folks.