I have had my mothers t hings there since she moved out to the West Coast. Although I have never…read moreactually seen the units, (nor been to Ohio), the women that help me are always so professional and courteous and are completely understanding when my payment gets there a day late since I am in California.

I've had an account for 6 years with this place, not only have they never not been able to charge…read moremy card for payment, but I've never needed to contact them for anything. Upon trying to move out of my storage, and close my account, I had lost my key, and needed my lock drilled off, there is a charge of $10, which was fine with me. When I went there the day I was ready to move out, after waiting about 15 or 20 minutes, I was told that they couldn't cut the lock off because there was no electricity going to that building. I was kind of perturbed, because it was the only day I'd be able to get it done before my next billing cycle. So I'm told to let them contact the owner, and all of that, so that they can get a repair man and all of that. Cool, after about 2 days, I get a call saying that the lock was cut off, and that they had put one of their locks on the unit. I was ok with that, but by then there had been a huge snow storm, so of course, there was no way I could do what I had to do. So after a bout a week, I go back, to try and move my things out. When I get there, I go into the office so that they can remove the lock from my unit. Do you know that the lady had the nerve to still charge me the $10 lock removal fee, and in addition to that, inform me, that since it was the day after my billing date, that I would be charged for that month!!! I was floored that because the day I was trying to be out, they were not able to accommodate me. In addition to that, when I pulled around to my unit, the snow had not been plowed, and the walkway up to the unit was so packed in that I couldn't get the door open. The man informed me that his son took the shovel, so he'd try to find one, but of course he never did. After all of that, I still wasn't able to move out of storage that day either. This couple that are running this place have no business acumen whatsoever. And one of their mother owns the place, which I suppose is why they're running it. EITHER WAY, PAY A LITTLE MORE, AND FIND ANOTHER FACILITY!!!

We rented a uhaul truck here--Great customer service, friendly and reasonable prices. Definitely…read morerecommend.

I would like to commend Jerry and Caleb for ensuring a customer-focused experience. First, I have…read morebeen a customer since 2023. Jerry and Caleb were accessible and helpful. Jerry has made sure that the area has been cleaned and he has also repaired the entry doors that were in disrepair. Yesterday, Caleb provided assistance in changing my lock for my unit and also asked for my feedback on my experience.

Jerry always does everything he can to provide us with great customer service. He has went above…read moreand beyond to keep us as customers

The facility has storage units of different sizes. I was able to rent one that was perfect for my…read moreneeds. The facility is accessible at all reasonable hours. The unit was clean and dry. The office staff were friendly and answered all my questions. The monthly rate was reasonable. I had a great experience and would recommend this facility to others.

I have rented a storage space here for over a year. The management has always been professional and…read morehelpful.

Bought a 40' storage container from Millers. They did a fantastic job delivering it to exactly…read morewhere I needed it. Communicated with me every step of the way. The container was very nice. I would recommend them to everyone. Thank you Jason for the excellent service and thank you Pepper for delivering excellent service!

Jason was very accommodating on the time frame we needed the shed moved. Dylan came and moved the…read moreshed and leveled it up for us. thanks again for your help guys!

Great service! Pleasant to work with, went above and beyond and would highly recommend! Very…read moreknowledgeable.

When my work truck started overheating on a busy service day, every minute counted. Gemini Towing…read morehad a rig on‑scene in under 25 minutes, lightning‑fast by any standard. The driver ran a quick safety check, loaded the truck with zero fuss, and hauled it straight to the dealership so repairs could start immediately.  From dispatch to delivery, the crew was professional, communicative, and clearly committed to getting me back in business with as little downtime as possible. If you need a tow in Greene County and want the job handled quickly and correctly, Gemini is the team to call. Highly recommend.

Yesterday late in the afternoon, an older woman arrived with about six bags of laundry. While…read moreanother lady was using our washers to load her laundry, the woman with the bags began shouting at us to move out of her way. She insisted she was on a schedule. I called the owner this morning to suggest that attendants should patrol the aisles during busy times to ensure everything runs smoothly. The owner did not appreciate my feedback. That day will be the last time I go there when the owner allows such rudeness to occur without intervention. If that woman had lost her temper, it could have been dangerous for both of us as we tried to load our laundry against that unruly customer. Clearly, her behavior was unacceptable and could have led to a serious incident.

Very clean place. Had to come back an hour after opening because everyone in the city was doing…read morelaundry on a Sunday morning.

I had a full service wash for my winter duvet. I would highly recommend these guys. They were…read morecourteous friendly and knowledgeable.

TERRIBLE! I have gone to this location for over 22 years. Now under new ownership. The previous…read moreowner; UD Alum was fantastic, thus the continuous patronage. Now it is under Metropolitan Cleaners and not only did they purchase the name, stock, etc. but they took the stock they purchased and then reprocessed, and dry clean as opposed to launder and charging you for dry-cleaning. WTFudge, they charged me for an XL King when it is a Queen size. Do not trust them at all. When confronted they tried to educate me on how a business purchases inventory and blah, blah, blah. Not good service. The comforter looks great, but not for this hassle. Bring back the original owner's store policy and staff, then I will come back.