Gro Family Services has saved my life in more than one way. I came to Gro extremely broken, lost…read moreand nothing left in life to look forward too. The treatment has been extrodinary and educational. I had no education on myself and addiction, let alone there was a difference. I owe this place more than I will probably ever be able to give

Wonderful place to work. Staff has been educated on the population that needs service as well as…read moremutual respect for each other and clients

Love this business! Most kind and understanding girls and caregivers out there. Highley recommend.read more

This clinic changed their name, ownership & all new staff. The business was transferred or bought…read moreby the daughter of the previous owner for legal reasons. Since the clinic has new ownership and all new employees, they shouldn't be allowed to piggyback on the former business ratings. Those providers, office staff, and owner are all newer. You can't count on ratings based on all new staff, owners, and providers. They say they offer a variety of services on their website. All they do is refer you out without making sure your insurance is accepted. They don't like that you get your own providers. After years of going there, I received a phone stating I was being dismissed because my tests were all negative for a year. Wouldn't that be neglect on their part? They never called me in for a new test or random test or count. Pain solutions noted that I was very upset when they called me. Who wouldn't be if you were thriving in your life finally & just days before you run out of meds they cut you off. That isn't even safe. The safest way to go off is to wean by TEN PERCENT at a time. I was taken off what is considered high doses with nothing. I trusted my provider. She blatantly lied in her letter of my dismissal & never once warned me I was at risk of being dismissed. Instead she had told me the government was getting out of hand with pain meds. My monthly drug tests since July were oral swabs. I have Sjogren's (dry mouth and eyes) The swabs were dry when they told me the test was done. I expressed my concern for my dry mouth each time & came in for my last appointment ready to give a urine test for which I was refused. Everyone else gave urine. People who use street drugs (not weed. (Because that's allowed)are given a one time warning. I asked for a warning and would have skipped the meds that caused my GI issues a week before so that I could get a clean read on a urine test which at my last appointment I tried to do & was in early enough to get that instead of saliva since saliva tests are not accurate and I felt something wasn't right, especially when your mouth is so dry, it comes out dry. They didn't let me give urine because it was lunchtime. I was there before my appt. Requested the more reliable urine test and nope. It's lunch time. Others came in after me and didn't have that problem. They make you come in every month despite the government allowing them to write for 3 months. But they charge cash then say you can be reimbursed by your insurance. I haven't found an insurance company that will reimburse you. I was told that if you test positive for street drugs like cocaine (weed is allowed and promoted) you get a warning & a second chance. For 12 months I tested negative & not even a random repeat test. I held to my end of my pain contract. I went above and beyond in quite a few ways. Pro Tip, if a person tests negative for ANYTHING, especially on an oral swab taken on someone who has a dry mouth, the FIRST thing you do is RETEST in a different manner. I requested a urine test but was told nope. get a warning. I was let go for conflicting reasons. She did give me Belbuca, but not even 1mg. That doesn't help much in way of withdrawal & it certainly doesn't put a dent in my torn muscles I am trying to get fixed. Make sure you look into the "services" they offer. Those are outside providers who may or may not take your insurance. Or pain solutions gets a portion of their fees. Why else would they only want you going to the ppl THEY refer. Now I have painful injuries that are not controlled by Tylenol. I'm not supposed to take NSAIDS, but they were prescribed along with another med I'm allergic to and another I already take. It was irresponsible, a danger to my health and I still don't know which part of my pain contract I broke since I told my provider EVERYTHING. This is why I have no trust in the medical field. They literally had to dirty me up rather than at least tell me at my last appointment they didn't feel they could take care of me. There are many reputable clinics who provide pain management that bill insurance. This one says you can submit the bill to your insurance and again, I couldn't find one who will do that. I signed a pain contract with them. I held up to my end. They chose to break theirs end. I should have had some recourse

Everything went well. very patient professional. Cooperations knowledgeable, patient privacy,…read morerespectful, loyal the there service. Everyone spoke and treated me kindly. Excellent service, attentive.

I would give this business 5 stars based on the beautiful nurse that works in their intake…read moredepartment, but since they work with the Medicaid system, I can't bring myself to do it. The facility needs a disco ball, music, and hourly prize giveaways to pep the employees up a bit.

From the moment I walked in, I felt welcomed and respected. The administrative staff is…read moreprofessional, the office is a calm and inviting space, and the scheduling process is seamless. I have been working with Judy, and she is truly exceptional. She creates a safe, non-judgmental environment where I feel completely heard. Her insights have been instrumental in my growth, and she provides practical tools that I use in my daily life.

Missed one appointment and got several threatening letters and phone calls within a week requesting…read moreimmediate payment (during an unprecedented financial crisis.) It's quite apparent that Dr. Yin cares way more about money than the mental well-being of her patients.