The caregivers are unexperinced.. Although they have credentials, there seems to be alot of…read morestealing going on. The care I expect for my mother is way beyond what they have to offer.

The actual care my family received was good, and I am grateful for his caregivers. Although I had a…read morebad experience with the owner Allen/Manager. It is heartbreaking what transpired. I tried to communicate with Allen but he would not return my calls.

Alaga Healthcare has always been good to me. Cyril along with the rest of the staff and especially…read morePCP John Mata have always be very helpful, patient and kind. I highly recommend them to all older adults with special medical needs. Thanks, your grateful patient, Steve Bigelow

I have a great experience using Alaga Home Health Care. I am especially impressed with Tina Lay who…read morehas been so kind and helpful. She is a great communicator and any patient who gets to meet her and talk with her will be taken care of really well.

I had a number of medical issues for which I needed long term in home health. I was assigned to…read moreBayada Home Health not really knowing much about them or feeling well enough to look into their reputation. I am so thankful I was placed with them. Megan was my nurse and she was outstanding! Pleasant, caring, professional, she would listen to all my worries and took such good care of me. It was nice just to have someone who genuinely cared for my well being and would ask about my day beyond my medical problems. Thank you Megan and Bayada Home Health for all you have done. It is very possible I will need home health again in the future and I won't hesitate to request them if I do.

From the owner: BAYADA Home Health Care in Prescott, AZ provides the short-term care you or your loved one needs…read moredue to a health condition, or following a hospital stay for illness, injury, or surgery. Our multidisciplinary team of clinicians can manage a wide variety of needs, diagnoses, and chronic conditions. Our typical care consists of approximately one-hour visits with a specially trained nurse, physical, occupational, or speech therapist, all in the comfort of your home.

Jolynn is the best! She is always so helpful, kind and patient. She is always right onread more

Visiting Angels brand and Visiting Angels of Northern Arizona is the BEST home-care company in the…read moreUSA. Check out all their awards being voted the BEST of Home Care. What they do is simple. "Kindness in Action".

Very great company! Have used them in the past for help with my family and got a job with them…read morecause I loved the company so much! Office staff is amazing and the caregivers are all very well trained and have never had an issue with any of them! Best company in town! Great care :)

My husband is 83 and I am 77 and I am facing right shoulder replacement surgery in a couple of…read moreweeks. Since our goal is to remain in our single story townhome as long as possible, I decided to contact a senior agency that provides in-home non-medical care when I was no longer able to do our own housekeeping, knowing we would need additional help as time went on. I contacted Caring Presence. We had an intake and assessment meeting with Laura on 6/19/24. She was very caring and professional. I explained that I would like to have a thorough surface clean every other week and I would maintain between those cleanings and asked her if that would fit their definition of "light housekeeping". She indicated that they could accommodate our request. We discussed scheduling, and I responded that our townhome, which is a little over 1,200 square feet, took approximately 3 hours to clean, but not knowing the skill or speed of the caregiver to be selected, I indicated that I would be willing to pay for a fourth hour if it was needed. At the end of the meeting, she indicated my first scheduled cleaning day was to be Friday, June 28th. Paperwork that she left me included rules and expectations, and I will quote only what is relevant to this review. "You will be required to sign the caregiver's time sheet, which verifies each day and time services were provided." Additionally, I was required to give their agency 24 hour notice if services were not needed, which was very reasonable. On Friday, June 28th when we were prepared for the initial caregiver's visit, I received a call 45 minutes prior to her expected arrival to inform me that a caregiver had not yet been selected for us. Apparently, the 24 hour notice requirement only works one way. The next week, we received a call to inform us that a caregiver had been selected and she would arrive on Friday, July 5th at 9:00 am. Again, 40 minutes prior to expected arrival, I received a call from Caring Presence stating that the caregiver had called in at 1:00 am to report that she had food poisoning. Her visit was rescheduled for 2 weeks later, on July 19. She arrived promptly on the 19th, and we spent a half hour going over what needed to be done. I spoke to her about the 3 hour schedule and the fact I was willing to cover an additional hour if she needed it to do a thorough surface cleaning. She told me she was through just prior to a full 3 hours, and I confirmed with her that I was happy to pay for the full 3 hours. I asked for her time sheet, and she said she didn't have one. She told me I needed to sign on her phone to indicate that she had been there and done her work. There was nothing on the phone but a blank screen with signature line. I signed it. Although paperwork indicates she was not to receive a gratuity, I gave her $20 in cash to mostly offset her expectation that it had a 4th hour scheduled in case it was needed. On the following Monday, I received an email notice that $112 had been debited from my checking account for 4 hours of work at $28 per hour. I called Caring Presence to bring the mistake to their attention and ask for a $28 credit to my account. I also wanted to know where this timesheet was that I was supposed to sign to confirm her hours. I was told I could only speak to a person that was currently on vacation and he would have her call me first thing Friday morning when she returned. I asked to speak to Laura who did our assessment and set up our first schedule. He refused to allow me to do so. I received no call from their office on Friday morning. I hired a cleaning service and provided Caring Presence with a written termination of our Service Agreement via email on Friday afternoon. These Facts are why I could never recommend anyone to use the services of this organization.

Alliance homecare has a rude receptionist who points fingers at other companies instead of taking…read moreresponsibility and a manager, Joe, who is dismissive and doesn't follow through. This company is a scam and is clearly in the business to steal insurance money. People like these are why the Healthcare system is traumatizing. I had 3 strokes waiting for my CPAP. This company is in the business of killing people, not saving them.

Good customer service and helping the customer to figure out what will work best for them. Took…read morecare of the insurance part and shipped something that they didn't have in stock.

We used Maggie's home care and hospice services. Every person we encountered was wonderful…read more Angela, Erika and Monica helped Steve try to reach his full potential with rehabilitation services. When he was unable to progress they kindly encouraged we consider hospice services. I was in denial but it was the kindest thing to do. The hospice services were also top notch. We had Amber and Christie for most of the time. They ensured he was comfortable and helped me learn how to be the best caregiver I could be and helped me with the hardest part of our lives. Rocky was also incredibly helpful and kind. Last but not least we had Lucy the CNA with both services. She was incredibly kind and patient and Steve felt very comfortable with her. Thank you, Lisa Lorenz

The care given to my wife by Maggie's Hospice was exceptional…read more The professionalism and sincere, sweet bedside manner was the finest. A 10-star review for this business would be more appropriate.

Tony helped my parents out up in prescott sooo much. He was at the house by the time we got my mom…read morehome from the hospital. I would definitely recommend him.

The gentleman who delivered the walker to me was very polite and respectful. However, customer…read moreservice and the company in general is awful! I was told the walker was a purchase. Then I received a bill showing it was NOT a purchase but a rental instead. And, they charged extra for the seat that is attached to the walker! I contacted the company multiple times and each time was told "You signed the paperwork and received a copy." I never signed any paperwork, I sogned a tablet. And when I signed, I was NEVER told it was a rental. I was told to expect a bill for a dollar and some change, which was never received. The people at the number on the paper bill transferred me to the local office, saying this was a local office error. It took 4 calls and two messages to be told the manager would call...which he never did. I finally was able to reach him. He told me he would submit to have the charges removed. He also arranged for the walker to be picked up as I was NOT going to pay what they were saying the cost would be total at the end of 13 months rental. No one showed up to pick up the walker. I called again and was told the date the manager gave me was not anything they ever had on their schedule. They then scheduled a new date to pick it up. I received another bill and called again and was told the manager never requested the charges be removed. I give the local company manager 0 stars for not following through on returning my calls (2 times), not scheduling the pick up as he told me, and not having the charges removed as I was told he would do. I give the company in general 0 stars for how rude they were on the phone, for not doing anything to correct the wrror, and for refusing to send me a "paper copy" of something they claim I signed on paper (because nothing on paper was EVER signed) and everything was done on tablet so the delivery guy didn't even have any means to provide me a paper copy of anything! Even after 3 calls with the company and their promise to send me a copy of the alleged paperwork, it is now 4 months later and they still have not done so.