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Los Gatos, CA

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Caring Pet Service

4.5 (111 reviews)
Closed • 8:00 am - 3:00 pm

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Fantem's Mahogany wooden box with a clay tile of his paws.
Stacie N.

Last month, I almost had to let my dog go and be the person to make that decision for him. A few days before the appointment, he left on his own terms, and I couldn't be happier. Fantem left us on a Sunday nearing 5 p.m., so everything was closing with vet offices and urgent care centers. We googled on how to maintain his body (freezer or dry ice, and we chose dry ice). My husband and I googled and found a few places for cremation, but at the end, we chose here as Humane Society of Silicon Valley uses this vendor. I sent an email following Fantem and received a response quickly. I was asked to call the following morning between work hours (9-1p or 1-3p) to speak to Jaime. The following morning, I spoke to Jaime, and we arranged a drop-off time for later that morning before noon. They are located in the beginning part of the Santa Cruz mountains. We arrived at the address, which belonged to a vet hospital, and parked in the last spot in the parking lot. We called Jaime, and within 5 minutes, he arrived. He took the time to explain the process to us and urn options, completed a small 1 page form, and charged us right there. He gave us time to say bye to Fantem and expressed his sympathy with us. He informed us it would take 2-3 wks for the cremation and wooden memory box with the tile picture option that we chose ($375 total). He also shared that the person who does the picture tile is having issues with the machine and recently moved out of state, hence the timeframe. We were ok with it as we felt Fantem was in good hands. Fantem's pictures were provided to Jaime via email, and I provided him with my top choices for him to pick from on which picture would be best quality for the picture tile. Fantem was returned to us just a little over 3 weeks. The memory box is beautiful, and it's sealed shut as I wanted to open it up to see Fantem's ashes. I guess it's better that way. The clay tile is not needed for me, but it's good to have. Maybe one day I can put him out at the front of the house when it's nice and clean. I didn't give a 5-star due to communication and documentation. The communication was pretty good up front, but once after we dropped off Fantem, there was no communication at all, and I had to follow up on my own. In reading other reviews I read that there was a cremation certificate, however, I didn't receive one for Fantem other than the label that was on the box indicating dog's name, owner's name, number (cremation?) and hospital name (3 letters only). Also, the only documentation I received of this was the receipt of payment. There was no documentation for myself on what I requested or urn option I chose. A carbon copy or email confirmation would be good. This could've been a scam for all I know, but because Humane Society partners with this provider that I trust that they will do what they say they would. In the end, I'm happy with our decision and happy to have Fantem back home with us. beautifulil memory keepsake of him for us.

Urn (Shape B Metallic Black)
Tom N.

God bless, 12 years ago a humble Trent has helped me find closure with my mom's dog, Sausage. I am saddened that Trent has passed away may he rest in peace. On November 20, 2023, my fur baby of 12 years, a wonderful rescue Chiweenie, by the name of Maximillian "Max" passed away peacefully. He was a good boy, and saved my mom life waking her up from a home invasion. I miss you so much Max, I find solace knowing you are in doggo heaven. Thank you Jaime, for being patient with me as I wept in the parking lot when I handed over Max. Thank you for hearing my stories of Max and looking at his pics when he was a pup. I opt for private cremation and was quoted 2-4 weeks, less than 2 weeks Jamie gave me a call for pick up. The urn was immaculate (Shape B Metallic Black) & detailed Paw Print. Bless you to Jaime and everyone at Caring Pet Service, your work is merciful.

Urn and paw print done by caring pet
Tiffany K.

If anyone could have made the worst day/s of my life peaceful, Jaime did. I lost my mastiff, who was my life, and he took such good care of him and they made the most beautiful urn and paw print for him, I've gotten many compliments on it. It in no way takes the pain away, but seeing the love and time they put into this art for my beloved Congo brought us all to tears, he deserves this and I am very happy with my choice to use them and the urn I picked. The photo is mine, it just made the perfect set up for his urn and paw print.

Personalized handmade urn and paw plaque
Kona I.

My beloved dog passed away early in the morning when Caring Pet Services wasn't open yet. I gave them a call and left a message. They called me back right before they opened to let me know I can drop off my dog directly to them. I met Jamie who was caring and professional. He met us to go over our options for cremation and urns. I didn't feel rushed and Jamie answered all the questions I had. It took 3 weeks to get my dog's ashes back. When picking it up, I didn't know what to expect on how they were going to hand me the urn. They had everything packed up nicely in a box and sealed. I couldn't be any happier with how the personalized urn and paw plaque came out. It was so beautiful. I highly recommend this local, family owned business. Thank you Caring Pet Services!!!

When our golden retriever passed away we were devastated and knew that we wanted to do something very special to remember him. Our mobile vet recommended Caring Pet Service, a family run business in the Santa Cruz mountains, for cremation and to return our beloved Murphy back to us. The staff at Caring Pet Service were so helpful and answered all of my questions in a caring and compassionate manner. We chose a handmade clay urn with an inset photo of Murphy which was heat-transferred to a ceramic tile for durability and appearance. Kim from Caring Pet Service kept us informed throughout the process and we received our Murphy back home in a few short weeks. What we received exceeded our expectations and is something we will cherish forever. Losing a pet can be a very difficult thing to cope with, but Caring Pet Service made the process very easy and we have a wonderful tribute to Murphy that we have displayed prominently in our home. I would highly recommend Caring Pet Service - they are professional, communicative, thoughtful, compassionate and very good at what they do. Thank you Caring Pet Service!

Sherlock
Mary Angeline B.

I've had them service my 2 pets in the past and now I need to have another service for my favorite "DrWatson"

Johanna M.

Rest in peace my beautiful Rex, thank you for all these wonderful years, I'll miss you. Caring Pet Service did a wonderful job during this difficult time. Thank you.

My veterinary clinic, VCA Pinnacle (Terrible clinic!) asked if I wanted a paw print done of my cat after she was euthanized. I didn't ask any questions but just said yes. Big mistake. I received a messy, poorly done tile to memorialize my cat, Jo Jo. This looks like a project an elementary school student would make on their first try. There is a distracting white spot next to my cat's name & ink stains from whatever letters they used above my cat's name. They pressed too hard on my cat's paw, creating the weird, raccoon looking paw print. They charge almost $60.00 for this mess. When I called to complain, the lady said it was supposed to look rustic. They offered to try to "doctor" this tile if I returned it to the veterinary clinic. Some offer. What can I do? There's no opportunity to redo the paw print itself & why should I take the time to let them fix this mess they should have caught before they sent it out. What it look like is someone who doesn't know how to stain, rushing a job & making a mess of a tile. They obviously don't take any pride in their work. I'm pretty horrified at the thought of how callously they probably handled my cat's body for cremation. They obviously don't care

This is such a cute memory of Onyx. Couldn't have asked for anything better.
Kim N.

My chihuahua of 17 yrs passed 2 weeks ago and we took him to the animal emergency hospital to get a private cremation. The pet hospital we went to used Pet Caring Service as their 3rd party service. At the time I was way too devastated to walk in to figure details (cost, choose urn, payment). I couldn't even walk out of the car! My boyfriend went in to take care of everything. Today we received a call to pick up Onyx ashes so I was expecting back just ashes in a cute little wooden box. What surprised me was that they included clay prints of his paws! OMG, I broke down and cried happy tears because this was such a cute memory of him! Just seeing and feeling his physical paw prints brings back wonderful memories! I couldn't have asked for anything better. Thank you Pet Caring Service! You do not know how precious his actual paw prints mean to me!

I cannot say enough amazing things !! From my first call to my pick up! Jamie and Kim bless them and the rest of the team honored my angel Clancy !!! Amazing and beautiful is all I can say

My 14-yr-old kitty passed away suddenly while we were playing. It was so devastating & absolutely unexpected. My friend mentioned their vet used this company. My vet does not, so I took my kitty to Humane Society Silicon Valley, to specifically use Caring Pet Service. I've never lost a beloved pet as an adult, and this kitty has been my absolute favorite pet companion thus far in my life. I was so impressed when I saw the quality of work and love they put into my kitty's remains. It means so much and I will no doubt use them again someday. Thank you Caring Pet Service.

Beautiful work

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3 years ago

Deeply caring and tremendously supportive. Helped with one of my worst days ever with dignity and gentle guidance.

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Review Highlights - Caring Pet Service

“When Trent asked if I wanted a imprint tile ( which I previously didn't think I did) but did at that moment.”

Mentioned in 43 reviews

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Caring Pet Service - petservices - Updated October 2026

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