Our elderly friend was referred to this home. They never were welcoming and always had excuses why…read morewe could not visit. Below code on some items which were reported. Menu never posted and once we saw a patient who wanted more food and was refused. All visits were at a kitchen table providing no privacy. I guess the final straw was when our friend was moved they would not tell us where she was relocated. She has no family in state and it's just sad. We were told she could use the phone but one was never available. I was disappointed in the owner ( Suchi and Ligia ) I would not put a loved one in this facility.

My auntie has been in a few senior homes, but this is by far the nicest and cleanest home in town…read more The stuff is awesome and i feel that they take better care of my auntie than we could. Ligia is the best!!! Highly recommended!!

Kristin and her team at ComForCare have been such a blessing for my dad. We went thru a few…read morenightmares trying to find care for him (dementia and alzheimers) and when I found Kristin it all came together. The caregivers are my dad's best friends and they take wonderful care of him. I am helping my dad from California and Kristin makes everything so easy and I have complete trust in them. I honestly don't know what I would do without them. My dad has caregivers all day and they are the most patient and understanding people.

I have been blessed to be apart of a great company. The main focus is quality care and making sure…read moreyou're comfortable as our client and as an employee!

The best company I have ever worked they really care about clients and personal who works for themread more

This company takes the time to find the right people for the right clients. The workers that they…read morechoose are honest and reliable and trustworthy. They take their clients personal. They treat them like family. The company looks into their workers complaints concerning their clients and will send their own nurses to go out and assess the clients depending on the circumstances. They take everything thing serious.

I am highly pleased with the elder care legal services provided by Ms. Goodman. She offers varying…read morelevels of programs, including ones with a nursing and nursing home consultant, who works directly for her. That consultant/coordinator is Tracy Swanson R.N., and Tracy was very effective at interacting with my mother and stepfather, both of whom had reached points in life where their personalities had become challenging. Tracy knows all the "ins and outs" of how area hospitals and nursing homes work, and she makes herself available for texts and calls at a broad range of hours. My personal budget and my mother's estate were not big, but that perhaps made expert legal advice all the more critical. I would make the exact same decision to retain Ms. Goodman, if I had to do things over. I gained great peace of mind, knowing that I wasn't making big mistakes, or missing things, when selecting my mother's care facilities and trying to qualify her for government assistance and dealing with her creditors. These things are not for DIY'ers! I felt that the personable Ms. Goodman was very respectful to, and patient with, me and my family. She seemed quite accessible, even though I was a just a tiny client to the law firm. I could bounce her a two sentence email from my smart phone, and she would usually promptly reply. That was quite helpful/reassuring. Moreover, her legal assistant Berny was fantastic. Many of my questions/requests were able to be handled by this experienced and sharp assistant, so that made me feel more comfortable about not becoming a pest, with too many frivolous questions for the law firm. I came away sensing that there is not another elder care attorney in Phoenix who has more expertise in this area. There probably are a couple with as much expertise, but surely most others have far less. And, the teamwork between Ms. Goodman and her R.N. associate and her legal assistant resulted in a perfect, and indispensable, integrated service for my family.

I have been working with Marsha and her team for about a year now. I took over Power of Attorney…read morefor a family member who is unable to care for himself. My family member's financial affairs were in such disarray that he was facing eviction from his assisted living facility and could not support himself with the resources he had. Marsha drew up the Power of Attorney paperwork, provided education about what those reponsibilities entail, advised me on how to handle his financial troubles, and negotiated with the facility to allow him to stay. Then she and her paralegal, Berny, walked us through applying for ALTCS so that my family member could have long-term assistance for his health care. The ALTCS process was long and detailed. Without Marsha and Berny, there is no way I could have figured it out (and I have a doctorate degree!). Marsha and Berny advised the best financial strategy, including setting up a Miller Trust, in order to best manage his finances and eligibility for ALTCS. Marsha also has Tracy, a nurse and health care case manager, on her team. It has been extremely helpful to have Tracy in the room to discuss my family member's health and how it is related to all the financial and legal issues. She visits my family member regularly to keep a pulse on his health care needs. She also provides advice about how to best discuss these issues with him as he has significant cognitive decline and can no longer understand complexity the way he used to. I honestly had no idea how much I was taking on when I took over Power of Attorney responsibilities. I also had no idea about the services and support that were available. Marsha and her team represented my family member's interests and are an invaluable part of the reason he is doing so much better today than a year ago. They were exactly the guiding force I needed to get his financial affairs back on track. They saved me loads of time and were responsive whenever I contacted them. Marsha, Berny, and Tracy were compassionate and knowledgeable. They advocated for my family member in ways I did not have the expertise to do. I am grateful beyond words. I cannot give a higher recommendation.

This review is for the Sunday brunch at Palo Verde. I thought the quality of the items served were…read moreexcellent.. It would've been nice to have some kind of decoration like floral arrangement or some kind of ice carving.on the buffet. The fresh fruit, shrimp, and smoked salmon were particularly delicious. There was a really nice variety of items . The service was nice, but could've been a bit friendlier..

My apartment is intensely dusty and also has carpet that sheds a lot--my allergies have been a…read moreserious problem. I was surprised more care was not taken to avoid allergens of these types. Initially the cuisine was exceptional but began a decline about the time of the pandemic from which it has not recovered. The HVAC system is not very reliable and may be the source of the intense dust. Most staff are pleasant and helpful. A dedicated service elevator is sorely needed in Building 3----the smallest elevator is also the most used and is often entirely taken up with soiled laundry, trash making use by the many walkers and wheelchairs a real problem. Special holiday meals in Palo Verde are often very good (any way the champagne flutes can be well chilled?) and of much higher quality than daily meals in the Grill or Sonoran.

Excellent care for my MIL, lovely facility, quiet and safe neighborhood. Highly recommend!read more

From the owner: INtouch provides Independent living with your own parking spot. Assisted Living with customized…read moremenus, actives and care. Day care 7 days a week. Respite Care up to 30 days.

(Note: The 2 stars are for the 3 caregivers we eventually got to work with; the agency itself would…read moreget 0 stars.) Eight months ago I needed caregivers for my dad, who has dementia. Golden Age (GAC) was one of the agencies I called. After discussing our needs, I determined that the price for the amount of hours we'd need was going to be beyond our budget. I moved on to researching other resources. A few days later, a GAC rep contacted me and I explained that we were no longer interested. She offered a reduced price that was in our budget, and I decided to give them a try. A few days later, someone contacted me to tell me about the two caregivers that were scheduled to begin the following week. They sounded great, and we were all set . . . until the night before the first caregiver was supposed to begin when I got a call from GAC telling me that *both* of the scheduled caregivers were now unavailable. The GAC rep said she was already trying to find replacements. It was disappointing and frustrating to have to scramble for coverage for the 4 days that my dad wouldn't have a caregiver even though we'd had a start date locked down a week ago, but I chalked it up to "things happen." A couple of days later GAC's founder texted me to tell me he'd investigated the "total mishap" and apologize for "starting off on a hiccup." He told me about his background starting the company (he'd had a hard time finding quality, reliable caregivers for his grandmother) and how he "still personally [stays] involved because [he wants] to see things are done right" and that he would "personally be involved with the care of [my] dad on coordinating caregivers with [the] staffing team." He offered me a discount for the first month, said he was going to have GAC's case manager call me so that she could be my main point of contact, and said he'd spoken to the two reps and the case manager to "re-align better communication etc. for future placements." Later that day I got a call and texts from the case manager, who told me she'd "be watching things like a hawk. Be sure your dad is well taken care of." I felt reassured that that first "mishap" was just that. The 2 new caregivers started a few days later (and a third rotated in a couple of weeks later), and they were great. However, within less than a month, 1 of them "resigned" after her shift one night with no notice, and GAC didn't tell us until the day after, only because I called them when my dad told me the caregiver hadn't shown up and I couldn't get in touch with her. Less than a week later, the other caregiver didn't show up for her shift and I called GAC to report this and was told that she too had "quit" and that "we don't know what happened to these girls really," but that I had already been told that we wouldn't have a replacement until 3 days later. (Nobody had told me anything.) I texted GAC's founder about this since he'd been so outspoken and intentional about letting me know he'd be on top of things and seemed so committed to making sure things went well. I never heard from him. I told the GAC rep not to bother getting a replacement and that we were done working with them. The rep kept insisting on trying to have another rep call me and trying to schedule someone else. I just wanted them to leave us alone. The experience was awful, GAC had again forced me to scramble to find care for my dad on short notice and left us with no caregivers--so I was done with GAC. Since then (8 months ago), a GAC rep has called or texted me at least once every 2-3 months to ask me if I'm still looking for caregivers. It's always clear that they have no documentation of my case, and I always tell them I'll never work with GAC again nor refer GAC to others and to please remove me from their contact list. Each time, they tell me they will. Two weeks ago I got another text, and asked them to remove me from their list. I was told that I would be put on their do-not-call list. Nope! I just got off of yet another prospecting call from them. So, along with the unreliable, dishonest service and terrible communication, they're relentless telemarketers who can't be bothered to remember former customers' poor experiences or respect requests to not contact them again.

I needed 2 days of help when i went in for hip replacement. The person Eunice that Golden Age…read moreCompanions set me up with came with a smile and all the qualities of a great caregiver. Meds in a timely manner which was my highest concern. Was low key, had my meals prepared and made my 1st 2 days very accommodating in my own home. Peace of mind fir my family and me also. Thank you GAC . Until next time

Yesterday January was my Birthday! I shared this with…read more Chaplin Tim Duerr. Tim has been a Chaplain for 10 years. I can see why he has been so successful. We exchanged Happy New Years before our informal Meeting. Suddenly Tim reached under his desk And place a Red Bag on his desk. Along side he placed A piece of cake covered with Sprinkles. In the Red Base was Hot Wheels Car , my first, a Fridge Magnate, An Orange Marker 4 pieces of assorted Chocolate. A Stone Ridge Pad . Also Caplin Tim included his business card and tapped to the side of my Birthday Goodie Bag was a Birthday card signed by the Director of Operations, I met her, 1 of the 2 Social Workers, and the receptionist who is waiting to be tested so she can assume RN duties for the Hospice. My only Question. I ask after Chaplain Tim shared the Minimum Hours required are 1. I stated I would like to work a few hours whenever I am asked. Honestly, the gesture of kindness and inclusion Blew My Mind. Please help this Hospice grow throughout the Phoenix area

Very professional and caring during a very difficult journey. The organization was first rate at…read moreevery step of the process. Nurse Laura was outstanding, always helpful and very responsive. Alicia and Rosie both excelled in their support roles as well, despite the many challenges. All of you assisted me and my family through a difficult time. I would recommend your services to anyone.

Amazing personal care!! The director of the company is Eric Kaye and he is always making sure both…read morethe client and their caregiver are taken care of no matter what!

As a home health OT, I often run into the Connections Caregivers. I am delighted to say how…read morecompetent, kind and professional they are. Eric and Denise do a great job training their caregivers and staying involved in every case. The clients always tell me how comfortable they feel in their care. I have complete confidence in the Connections Team and highly recommend them to anyone who needs quality care services in their own home. And they love pets too!

A perfect home for my mother! We recently moved my mom (88)…read morefrom a 55+ apartment complex to Manor Village. We were looking for a facility where more eyes would be on her and she could get Care if she needed it. We toured many independent/assisted living facilities in the Scottsdale and Phoenix area. When we walked in the door at Manor Village, we knew we had found Moms new home. We were greeted by Wesley Wilkins who provided us with a tour and as we moved throughout the building, Wesley knew all the residents that we came in contact with as well as employees. You could tell he really enjoys his job and every employee we talk with had a smile on their face. The entire building had a wonderful vibe and the residence we interacted with were so welcoming and friendly. We feel confident that if any emergency or care is needed, Mom is in the right place. It is now been a couple of months since she moved in and we could not be any happier. It has been such a positive experience and I would highly recommend Manor Village if you're looking for a facility that will treat your loved one like family. We want to give a special shout out to the following employees who have made my mom's move such a success. Wesley, Lisa, JoAnna, Medhia, & Abria.

My parent has been a resident of the Manor Village for a few years now and has met many nice…read moreemployees and residents. Though my parent enjoys it at the Manor, I've been concerned about continuous increases in the rent and fees, especially the latest increase of just shy of 15%! This latest increase seems to have pushed residents "over the edge," with several now moving out to nicer and cheaper alternatives. The Manor seems to have also lost several good and caring employees that we really liked. I'm starting to get concerned about the trends I've been witnessing. I hope these trends don't continue.