The staff is not following my mom's hospice care directive, they are force feeding her and putting…read moreher in danger. The hospice agency and nurse has told the staff multiple times not to feed her and they keep violating the orders. I'm beyond mad and I'm going to report them and file a claim against them.

This review is based solely on our firsthand experience with the Cerise location of this care…read morefacility, where mom, who has Alzheimer's disease, was admitted in September 2024. Timeline of Events and Observations: September 2024: Mom was admitted to the Cerise facility. At the time of admission, she was ambulatory, verbally communicative, and able to feed herself independently. She was capable of walking to a nearby park, approximately one mile roundtrip, without assistance or incident. Two female caregivers were present at the time of admission. October-November 2024: Mom began experiencing incontinence. By November, the staff had changed, and a male house manager named Jun had assumed a supervisory role. During this time, there were no issues reported with bathing or showering. We were not notified of the staff change until after it was completed. December 2024: Jun requested an in-person meeting to recommend placing our mother on hospice care, citing difficulty with incontinence care. Following this meeting, I consulted our mother's mobile physician, who confirmed that she was not a candidate for hospice care. Based on that assessment, arrangements were made for more regular visits by the mobile doctor. January 2025: During a visit, I observed that our mother had a visible bruise near her eye. No prior notification of this injury was provided by the facility. When questioned, staff reported that the cause was "unknown." A photo of the bruise was reviewed by our mother's physician, who estimated that the injury appeared to be 3-4 days old at the time the photo was taken. This incident was reported to the LA County but the date of the ombudsman visit was scheduled for late March. February 2025: Staff continued to communicate their concerns about mom during her diaper changes. Additional medication was introduced to manage these concerns, reportedly at the recommendation of Jun and a caregiver named Sarita. The weekend caregiver, who had been present since September, stated that she did not have difficulty managing incontinence care and did not observe problematic behavior. Sarita noted that our mother had improved by the end of February. Jun reported that her behavior remained unchanged. March 2025: Following medication adjustments, our mother became bedbound for nearly a week. The prescribing physician reduced the medication dosage after it was observed to cause tremors and impact her mobility. During this period, she sustained a knee bruise, for which I was notified. She had difficulty walking and exhibited full-body tremors, which appeared to be related to the prescribed medication. Additional Observations: The decision to place mom in a board-and-care facility was based on the expectation of a more personalized and home-like care environment, with a higher caregiver-to-resident ratio. During unannounced visits, the house manager, Jun, was often not present and reportedly "running errands." Mom's hair was cut without prior notice or consent. The haircut appeared uneven and unprofessional. Mom was the second resident at the Cerise facility after the renovation. Another resident, the first resident, named Tracy, commented on negative interactions with the house manager. The contract with the facility contains an arbitration clause, limiting legal recourse and precluding civil litigation. Each facility is operated as a separate legal entity. While an activities calendar is provided, the observation is that activities were minimal. Aside from occasional participation in October and November, residents were typically indoors without outdoor access or structured engagement.

My mom has been at Silverado for over 6 months and we've been very happy with her care there. She…read moreloves her roommate, staff are warm and treat her with understanding, dignity and respect. There is 24/7 nursing support and all staff on site, whether direct care or not, are all trained in dementia care. The environment is clean, attractive and comfortable. There are 4 floors and are arranged by residents' needs and cognitive level. My mom seems very content to be amongst her peers, chit chatting, doing activities, going on outings and dining together. I'm so grateful for Silverado and all the staff. It has turned out to be the perfect place for my mom. She is safe, engaged, fits right in amongst her peers and has the support of staff who understand what she is going through. I'm actually not sure what we would have done had it not been for Silverado, and being right here, so close to home.

Few things feel lonelier than caring for someone with dementia. When I realized I could no longer…read moresafely care for my mom at home, I started a deep dive into researching memory care communities. I am so grateful my search led me to Silverado Beach Cities. I felt seen and supported the moment I walked in. The two main reasons that I chose Silverado for my mom are 1) the staff and 2) the Nexus program, which is geared toward high-functioning residents. In addition to providing excellent care for my mom, the Nexus staff also makes time to support me. Everything about the decision to move my mom was difficult, but the one thing I never doubt is that she is getting the best possible care and support. A massive shout-out to Peter, Campbell, Jessica, Eli, Clara, Lourdes, Teresa, Nancy, Noc, Jazmin, Ana, Lana, Laurie, Elizabeth, Doreen, Jean, and all of the staff. And, of course, Honey, the resident bulldog.

Nothing can prepare you for dealing with a loved one whose memory is fading. The toll it takes is…read moreimmeasurable. Choosing a place safer than home is difficult. Life gets a little easier knowing your loved one is safe at Silverado Memory Care. From housekeepers to management, everyone handles everything with skill and compassion. Sometimes, as a family member, that's what you need most. Silverado staff work tirelessly to ensure residents have what they need. While no place is perfect, Silverado strives for it. It is the next best thing to home for someone needing memory care. They allow me to be more of a daughter again, and for that, I am profoundly grateful.

In the fall of 2024, it become apparent that our loved one was needing full time care due to…read morephysical limitations and mild cognitive impairment. A friend of my mothers suggested that we investigate Silverado Rolling Hills after doing 1 month of in-home care, very expensive, and 1 month at a board & care facility, not enough stimulation, and interaction. I am so glad we did. Why the 5-star rating: 1. Safety: Mom feels safe here. She feels she can express her needs; she is seen and is heard. 2. Mental health: Mom has a smile again and back to her sharp wit. 3. Staff: The staff at Silverado RH are terrific. From the front desk crew to maintenance crew, to care caregivers to the activities team to the administrator, everyone is nice, compassionate, competent, and really do care for the residents. I can reach out anytime of day and get a quick answer and get pictures of mom every few days without even asking. 4. Cleanliness: I have yet to drop in on my mom and find her or the facility dirty or the lingering odor of urine. They clean every day, paint walls when they get scuffed by wheelchairs/walkers and make sure any messes are picked up quickly. 5. Activities: There is always something going on, painting with watercolors, live music, wine tasting, drum circle, flower arranging, outside excursions, chair aerobics, bingo, lecture series, manicures, face masks, the list goes on. 6. Community: when you visit, you get to know other residents and their families. The common theme is that their LO is also happy and thriving at Silverado RH. 7. Food: delicious. Friends and family members can join their LO for a meal at no cost. Just give them a heads up and they will save you a seat. 8. Pricing: one price, every month, not ala carte options like many other residents. Only extra cost is for the incontinence package if you opt in for that. Bottom line, mom is thriving, has a great team around her, she feels safe and enjoys her roommate and other residents, some which are birds and dogs. And our family has peace of mind knowing that she is well taken care of. Thank you Silverado Rolling Hills team for helping her and us through this journey.

***FINALLY***…read more Working in healthcare for over 15yrs I have definitely seen my fair share of facilities. Peters Family Home checks all the boxes and then some. I recently had the pleasure of working with Peters Family Home and can honestly say it was love at first smell! The attention to detail from aesthetics to patient care are unmatched. The staff truly feel like family in this tranquil space. If you are looking for a home away from home for you or your loved one look no further!

I had the pleasure of doing a tour for this home if I tell you, it was absolutely AMAZING from…read moregoing through the front door and checking out each room. I truly recommend this home to anyone who's looking for a place for their loved ones. The administrator I can say she was very knowledgeable. Also I had a lot of questions which she answered each one which really made me choose this home for my loved ones when the time comes, for them to be placed in a senior care home facility

Although I can't comment on the quality of care, as I have only visited there twice-(once alone and…read moreagain with my husband and son), we were so impressed with what we saw there, including meeting the owner, who actually lives on site. It is so beautiful and high-quality in what it offers in terms of restaurant options, beautiful gardens, lovely rooms with high ceilings, impeccable furnishings, and cleanliness. And the people are so attentive and kind that I'm assuming the care is excellent. Tiffany was kind enough to give us two full tours, and the second time sent me off with a sweet bottle of wine. In appearance and ambience, it compares to a five star hotel, which provides live music, art classes and a small library, to boot! If it does ever happen that one of us needs extended care, this place would be our top choice.

My wife and I have been living at the Kensington-Redondo for three years now, and its services and…read moreloving care for residents continue to impress me. My wife lives in the second-floor Haven - advanced Alzheimer's - community. We have yet to meet a staff member who is not competent and courteous and caring. My wife has reached the point where she has become wheelchair bound. The staff quickly assembled the chair I bought for her. There were difficulties in doing so, but they persisted instead of letting responsibility fall back on me. I greatly appreciate what they did. I am not the least bit mechanically inclined; I have trouble setting my watch. More importantly, they trained her in wheelchair use and safety, always patient, encouraging, and friendly. In my own case, I was recently informed that a room will become available in early April that will be substantially less expensive than the one I now occupy, and I will move into it then. My point is that the Kensington realizes how expensive memory care and assisted living can be and strives to ease the financial burden on its residents whenever the opportunity presents itself. I am also compelled to mention the first-class medical monitoring and care that followed my return to the Kensington after two weeks in the hospital recovering from colon cancer surgery. The Kensington's quality is self-evident. I regularly meet new residents whose families had originally placed them in a different local facility and then later decided to move them here. If you have a loved one who needs residential care, I cannot strongly enough recommend the Kensington. Gary Hartzell

We lived in our own house in West Torrance since 1971. During the last two years we decided to tour…read moreassisted living facilities in our area and further south. We also were concerned that just taking tours with a sales person was misleading. We were aware that people were leaving one failed facility and going to another with the hope of better treatment. We felt uncertain about leaving our beautiful home and moving into this unknown world. We have been at Cogir of South Bay for just over a month. We are going no further. We are here to stay! We are both overjoyed with our decision. Each day brings us a dining room with our new friends. We all have learned to expect a tasty and attractive looking meal will be presented to us. In our past we only dined so well on special occasions at our favorite expensive restaurants. At dinner time I get my wine. Instead of sleeping in late and watching lots of TV, we attend the 9:30 AM exercise classes in the gym or outside alongside the pool. In addition, we now do our weekly exercises at 1:30 PM inside the heated pool when the sun is strongest. Today the pool water temperature was over 90oF and the air was 73oF. The pool exercises included music and aquatic hardware to enhance our experience. I love my daily swim. Thursdays, before dinner, there is always going to be a singer who performs alongside the bar and also comes up to each of us seated at our table. It already started. We enjoyed our drink from the bar, snacks from the side table, and a bouquet of flowers on our table. A resident took the microphone from the performer and did a few songs that he mastered during his singing lessons. Two couples got up and danced. One of the assistants working for Cogir took the microphone and sang Edith Piaf's famous song and sang it French. My hands were sore with all the applause. There is an exercise room loaded with weights and other typical hardware that I use, a game room where we learned how to play adult dominoes, and an arts and crafts room where my wife just painted a silk scarf under the supervision of a guest artist. And all that was in the past few days. We enjoy the trees, shrubbery and plants that surround every area. They were each planted at their full size. It is a pretty scene when we look down at the grounds from our balcony, day or night. When there is a breeze, it is even more enjoyable. We have a pantry, refrigerator, freezer, stove and microwave that we have not yet used. Why shop, cook and clean-up when your meals are prepared for you? I store my socks and underthings in the empty food pantry. We no longer have monthly TV, electricity, gas, and garbage pickup expenses. Since this place is brand new and all expenses are included, we don't worry about scheduled maintenance and surprise repair bills typical of our 50-year old home. Since I was an engineer I focused on the material parts of Cogir. What make this place run smoothly are the executive director and her staff. The Matre D' in the dining room makes each meal personal. WIth great satisfaction, Dr. Paul and Gretel Lieberman

My mother and stepfather have been here a little over one year now and so happy we made this choice…read morefor them! They are the most loving, helpful, wonderful staff you could ask for. James is amazing along with so many others! Highly recommend this place and all the care they give. Thank you to all the staff and feel very blessed!

I can't say enough about Mom's home care. Cari is my hero and my angel when I needed one most!!!…read moreWhen mom was coming home for hospice, I found out I needed caregivers for mom and it wasn't included with hospice! With only 6 hours till mom was coming home, Cari told me all the supplies needed, where to go get them including the bedding that hospice failed to tell me we needed! She was invaluable to me and because of her we had caregivers for mom at the last minute!!!! Mom came home to soft bedding so she could be comfortable and she was so happy!!!! The supplies that were included with hospice arrived after mom passed so I donated them to Moms Home Care and finally got to meet Cari in person and give her so many hugs!!! Thank you again Cari!!!

We had to find home care for a family member and are so happy that we stumbled upon Mom's Home Care…read moreto assist. We worked specifically with Cari, who is an absolute gem! Right from the start she was pleasant to work with and very generous with her time to make sure she properly understood our needs. As it turns out, she was able to match us with a wonderful caregiver who seems to be a great fit for our needs. I can't say enough good things about Cari - she is incredibly caring, sweet, knowledgeable, and genuinely interested in making sure things go well for everyone! I would highly recommend Mom's Home Care!

will be very scared to have a family placed here. I called…read morethe facility and phone just keeps ringing for "forever" until it hangs up on its own. then have to dial again, and just keeps on ringing still ringing, and when finally picks up the phone, they put you on hold as long as they want. facility is UNSAFE!!!!, beware!!!!

The only nursing home that I stayed in that was clean, quiet with caring staff. They were nice and…read moreunderstanding and I received showers plus physical therapy that I needed. In addition, the facility has good ventilation since they do have air conditioning in patient rooms.