We like it here. Our kids have gone here since they were born. We like every doctor but the…read moreturnover rate seems a bit high. We dont see the same doctor often but everyone is very kind and helpful

Called to request a prescription refill. Only could get 'voice mail' to leave a message for my…read moredoctor for refill. NEVER RECEIVED A CALL BACK AFTER LEAVING 2 MESSAGES- even though they indicated they would get back to me after max 1 business day.

I have been bringing both of my children here for over 14 years and never imagined I would be…read morewriting a review like this. A pediatrician's office is supposed to be a partner for families throughout childhood, but the care and attitude here have completely changed since the practice was bought out. What used to feel supportive now feels cold, disorganized, and dismissive. Phone calls are confusing and unhelpful. The online system is clunky. Simple requests like filling out a camp form turned into wasted hours because of their rigid policies and errors. The staff no longer guide or support parents. Instead, you have to guide them through what should be their job. The final straw was my son's recent appointment. Scheduled for 2:10, I left work early, pulled him out of school, fought through construction and parking, and walked in only a couple of minutes later. Their own staff delays checking me in pushed us over their supposed cutoff. Instead of compassion or an apology, I was met with indifference and told to reschedule. No acknowledgment of the effort or disruption to my family. Just a cold refusal. After years of loyalty, I am disgusted by how little they seem to care about kids and families now. I used to recommend this office to everyone. Today, I would strongly warn others to look elsewhere.

I have taking my children to Kids Plus for almost 16 years. The staff has always been wonderful,…read morehowever their new patient portal is horrible. I have zero access to any of my child's vaccinations, growth charts, and future appointments. I have been back and forth for weeks with the help desk who has been zero help. It's so frustrating.

Dr. Brian is my daughter's pediatrician and he is absolutely amazing. You can tell that he enjoys…read morebeing a doctor. He really cares for the patients/families and is very knowledgeable. I haven't seen any of the other pediatricians, but I know this location has a really good reputation based on what I've heard from other moms. The office staff is also extremely friendly and helpful. Everyone is just so awesome and I always feel heard and welcomed. Thank you, CCP-Bass Wolfson!

I wanted to send a message to let you know what a bad first impression and experience I had today…read moreat your McMurray children's location. I had called for information regarding your walk in children's clinic on Washington Rd in McMurray. Online the hours are stated to be 8:30 am, but I reached the after hours staff instead. I inquired about the walk in service stating we are new to the area and do not have an established pediatrician, but this location was in network. I was told I could come in for care for my son who has had a fever for 5 days. I walked in right after opening and the from desk staff member (middle aged, bob length light hair with glasses) was extremely rude from the get go. I asked about walk in service and said we weren't current patients, she actually scoffed and laughed at me and spoke to me as if I was ignorant asking me if I actually thought I could establish care during walk in hours and that we could not be seen. I asked where we could go and she just sighed and opened her mouth and stared at me without even a suggestion like MedExpress or the evening children's urgent care. I wish I could properly convey to you her words and attitude. In all of my years of having to deal with doctors, she was the absolute rudest person I have met. First of all, your website does not state same day walk in appointments are for CURRENT ESTABLISHED patients only. Second, I was given wrong information from the after hours staff. Third, I had no reason to be spoken to in that manner in front of a room of parents and my son who was asking why they would not see him for care. I was on the verge of tears. No parent who is in with a sick child on a Friday morning is having a good time. I get we all have bad days (mind you I have had a feverish child for 5 days so I am one of them), but this was uncalled for. I have yet to establish a primary office after moving to Pittsburgh, but I will certainly never go back to that office. In fact, I am shopping around for open enrollment for next year and this really left me with a bad impression of UPMC as a whole. I am not asking for anyone to bend over backwards for kindness, but my son and I certainly did not deserve her attitude. She (I wish I had her name but I can give a full description ) does not deserve to be in a room representing your office. I sent this to the UPMC staff as well. Regards.

This practice is amazing. My son has complex allergies and often sick and no matter how much I call…read moreor go in they are always kind and never make me feel shameful for being anxious and cautious. All the doctors are great but Dr. Mistry and Dr. Gosling are exceptional and can never be replaced !

The staff here is so friendly. I'm a first time mom so naturally I always have some questions and…read moreconcerns. They call back in a timely manner and are very kind and helpful. We interviewed Dr. Tyson to be my daughters doctor and decided to go with him. We had a few appointments with him after she was born then he was out of the office for quite some time. Apparently he no longer takes patients at the Robinson location and only works out of the Mt. Lebanon location. Wish they would've relayed that message to me at the beginning because I live closer to Mt. Lebo. We began to see Dr. Range while Dr. Tyson went MIA. She is great and we've really taken a liking to her so we still go to the Robinson location. The Mt. Lebanon office is open on Saturdays, which is great for unexpected doctor visits.

This office is fabulous. Dr. Tyson has been my children's doctor for years now. Very recently,…read morethere have been apparent changes in the office. The Mt. Lebanon office had a very "homey" feel but it looked a little dingy honestly. I took one of my children to the office last week and the office is remarkably cleaner and looks more organized. We had a nurse named Amber take us back and I can't say enough good things about her. She was so sweet and upbeat. We were concerned about strep so he needed to have that awful test done. He started getting panicky but she was so patient and gentle with him-kneeling down in front of him and explaining things in a way he could understand. Definitely recommend this practice.

We've been using this location since my son was born. Each doctor has been great. They listen to…read moreconcerns when we have them, take time at each visit (we don't feel rushed), the walk in hours are convenient for working parents, and the after hours line for the inevitable "now whats" that come with sick kids has been responsive and helpful over the years. We've had a pleasant experience with all staff from front desk to their support and rooming staff, too.

Recently, I switched from taking our daughter to CCP - GIL in the city to CCP - Monroeville…read morePediatric Associates. We couldn't be happier! Monroeville Pediatric Associates has fantastic doctors, caring nurses, and a friendly front office. I am so happy that we made the switch and hope to continue to receive high quality care at this location!

Let's start with, I do not understand people being so frustrated with this place in other reviews…read more We have been going here for 18 months, and they always answer the phone and are kind and efficient. They have accommodated schedule changes easily, we have called at 1 am with breathing/ fever concerns multiple times and they would be empathetic, give advice and schedule us for early the next morning. When my baby was 1 day old and had some jaundice they were going above and beyond to make sure we take all the necessary tests and get her monitored and checked, I could tell they are taking their job very seriously and trying to protect her. She is 18 months now and thriving. We have not considered switching providers and always look forward to our next appointment. We have been to both locations and saw multiple nurses, doctors. We are thankful for having them and know we are in good hands!

AVOID! This review is about Dr. C specifically, the only reason we spent nearly the entire first…read moreyear of my son's life going to West Hills Pediatrics is a mixture of the other staff being good and not knowing better as first time parents. Dr. C seems to only believe in reactive care, and it is at times unbelievable what has to happen to elicit a reaction. She chastised my wife for calling the on-call line while my son had breathing problems claiming it "we should only call if it's a medical emergency" (we thought continued breathing problems with RSV was an emergency) and that we should only call if he was "turning blue". Earlier we inquired about his 103+ degree fever and she indicated we should just do nothing and watch it for 5 days. She also questioned us giving him ibuprofen and indicated it could be stunting his immune response. My son had bacterial pneumonia/bronchiolitis and would not have recovered well if we listened to Dr.C. I've spent over a thousand dollars this year taking my son to the hospital because Dr. C wouldn't take us seriously. She clearly doesn't appreciate the position new parents are in. She also does not administer the Covid vaccine to children. I get the impression she is only as pro-vaccine as she is legally obligated to be. If you look at positive reviews for this clinic, they tend to either be first time patients who probably haven't been going long enough to be burned yet, or anti-vaxxers that appreciate their apathy toward vaccines.

Poor care and business for long time families. My family will no longer be trusting AHN. It's all…read moreabout the money folks.

Pediatric Alliance is the perfect example of a hospital system running a pediatric practice: you…read morebasically are going to WalMart in order for what they call "care". Big corporate and your pediatrician should never go together but here we are. You can never get through to anyone on the phone. They never call you back. When your child is truly sick, Pediatric Alliance is not there for them. They literally referred us to MedExpress or Children's Hospital UPMC South in Bridgeville last week. Gone are the days of a pediatrician actually knowing your child and his/her medical history.