I have been coming to this practice for 19 years. It has gone down hill significantly. They do…read morenot care about their patience. Their office staff is rude and unhelpful. My daughter, with a documented medical condition, severe symptoms, had medical testing done. No one called me with the results. I called several times over a month and never once received a call back despite requesting one repeatedly. The lack of professionalism is shocking. I will not entrust them with my child's medical any longer.

Dr. Beaman is truly the best. She is so compassionate and caring. She takes initiative to check in…read moreand ask for updates. We had a concern that required ophthalmology follow up and she supported us and our son the entire way. She was willing to do anything necessary to ensure proper care was given to our son. We are still navigating through this concern but when she noticed improvement in the office she was just as excited and relieved as we were. She is truly the best and we are so blessed to work with her. The staff are equally as caring.

Dr. Twan, Amy, and Crystal are amazing. Administration,…read morehowever, is not. I have been billed for services that were not performed or requested. I have had to leave voicemails multiple days in a row for someone to call me back. They have confirmed appointments with me for children that are not my own. They will not release my childrens' records to our new doctor after we have moved. They are not technologically where they should be for today's age. I recommended them years ago, but unfortunately I now caution against. I do hope that they make some changes to help the families that rely on their services.

love this place, this was my pediatrician as well and now he is my kids. He has always been good to…read moreme and super helpful I could not think of a better provider for the health of my babies thanks doc for everything you have done for me over the past 28 years !!!

I have been bringing both of my children here for over 14 years and never imagined I would be…read morewriting a review like this. A pediatrician's office is supposed to be a partner for families throughout childhood, but the care and attitude here have completely changed since the practice was bought out. What used to feel supportive now feels cold, disorganized, and dismissive. Phone calls are confusing and unhelpful. The online system is clunky. Simple requests like filling out a camp form turned into wasted hours because of their rigid policies and errors. The staff no longer guide or support parents. Instead, you have to guide them through what should be their job. The final straw was my son's recent appointment. Scheduled for 2:10, I left work early, pulled him out of school, fought through construction and parking, and walked in only a couple of minutes later. Their own staff delays checking me in pushed us over their supposed cutoff. Instead of compassion or an apology, I was met with indifference and told to reschedule. No acknowledgment of the effort or disruption to my family. Just a cold refusal. After years of loyalty, I am disgusted by how little they seem to care about kids and families now. I used to recommend this office to everyone. Today, I would strongly warn others to look elsewhere.

I have taking my children to Kids Plus for almost 16 years. The staff has always been wonderful,…read morehowever their new patient portal is horrible. I have zero access to any of my child's vaccinations, growth charts, and future appointments. I have been back and forth for weeks with the help desk who has been zero help. It's so frustrating.

I love this location! Everyone is friendly and fast. It's easy to find parking (and free!). And the…read moremain waiting area is comfortable with lots of stuff to distract the kids. Wonderful doctors!

Open in the evening and on weekends for emergency child care. Customer service was great, clean…read morefacility and friendly staff. Very helpful with my daughter's illness over the weekend. I do wish the Doctor would've been a little more gentle checking my daughters ears but other than that it was a positive experience and would go again in an after hrs emergency situation.

We've been using this location since my son was born. Each doctor has been great. They listen to…read moreconcerns when we have them, take time at each visit (we don't feel rushed), the walk in hours are convenient for working parents, and the after hours line for the inevitable "now whats" that come with sick kids has been responsive and helpful over the years. We've had a pleasant experience with all staff from front desk to their support and rooming staff, too.

Recently, I switched from taking our daughter to CCP - GIL in the city to CCP - Monroeville…read morePediatric Associates. We couldn't be happier! Monroeville Pediatric Associates has fantastic doctors, caring nurses, and a friendly front office. I am so happy that we made the switch and hope to continue to receive high quality care at this location!

Let's start with, I do not understand people being so frustrated with this place in other reviews…read more We have been going here for 18 months, and they always answer the phone and are kind and efficient. They have accommodated schedule changes easily, we have called at 1 am with breathing/ fever concerns multiple times and they would be empathetic, give advice and schedule us for early the next morning. When my baby was 1 day old and had some jaundice they were going above and beyond to make sure we take all the necessary tests and get her monitored and checked, I could tell they are taking their job very seriously and trying to protect her. She is 18 months now and thriving. We have not considered switching providers and always look forward to our next appointment. We have been to both locations and saw multiple nurses, doctors. We are thankful for having them and know we are in good hands!

AVOID! This review is about Dr. C specifically, the only reason we spent nearly the entire first…read moreyear of my son's life going to West Hills Pediatrics is a mixture of the other staff being good and not knowing better as first time parents. Dr. C seems to only believe in reactive care, and it is at times unbelievable what has to happen to elicit a reaction. She chastised my wife for calling the on-call line while my son had breathing problems claiming it "we should only call if it's a medical emergency" (we thought continued breathing problems with RSV was an emergency) and that we should only call if he was "turning blue". Earlier we inquired about his 103+ degree fever and she indicated we should just do nothing and watch it for 5 days. She also questioned us giving him ibuprofen and indicated it could be stunting his immune response. My son had bacterial pneumonia/bronchiolitis and would not have recovered well if we listened to Dr.C. I've spent over a thousand dollars this year taking my son to the hospital because Dr. C wouldn't take us seriously. She clearly doesn't appreciate the position new parents are in. She also does not administer the Covid vaccine to children. I get the impression she is only as pro-vaccine as she is legally obligated to be. If you look at positive reviews for this clinic, they tend to either be first time patients who probably haven't been going long enough to be burned yet, or anti-vaxxers that appreciate their apathy toward vaccines.

Nurses are great but admin and the running is a disgrace they tell mothers and family they have to…read moredo all care when getting close to going home and wake you from a sleep to feed even though they are paid by the insurance to do all care. So a concerned family is treated like staff and expected to do the staffs job

This place is AMAZING! My nephew and his girlfriend are the new parents of a beautiful preemie…read moredaughter, Molly! She had many special needs and was in the NICU at MAGEE! Thanks to a recommendation from a staff member, they applied and were accepted into this wonderful place! They can stay with Molly and bond with her! They take an active hands-on participation in her care ! There are cots, a tv, sink , and shower in the rooms! There is also a kitchen, sitting area, play area, and a garden! The staff is incredible! God bless Mario Lemieux for funding this remarkable facility!

The staff here is so friendly. I'm a first time mom so naturally I always have some questions and…read moreconcerns. They call back in a timely manner and are very kind and helpful. We interviewed Dr. Tyson to be my daughters doctor and decided to go with him. We had a few appointments with him after she was born then he was out of the office for quite some time. Apparently he no longer takes patients at the Robinson location and only works out of the Mt. Lebanon location. Wish they would've relayed that message to me at the beginning because I live closer to Mt. Lebo. We began to see Dr. Range while Dr. Tyson went MIA. She is great and we've really taken a liking to her so we still go to the Robinson location. The Mt. Lebanon office is open on Saturdays, which is great for unexpected doctor visits.

This office is fabulous. Dr. Tyson has been my children's doctor for years now. Very recently,…read morethere have been apparent changes in the office. The Mt. Lebanon office had a very "homey" feel but it looked a little dingy honestly. I took one of my children to the office last week and the office is remarkably cleaner and looks more organized. We had a nurse named Amber take us back and I can't say enough good things about her. She was so sweet and upbeat. We were concerned about strep so he needed to have that awful test done. He started getting panicky but she was so patient and gentle with him-kneeling down in front of him and explaining things in a way he could understand. Definitely recommend this practice.