My two youngest were enrolled at Caring Hands and, initially, I loved them! It was a big beautiful facility and I felt that they treated my oldest like family. COVID hit, and I feel that they took advantage of that. Their hours changed, they closed without warning, and prices increased.
This didn't bother me as much as their unprofessionalism. I would drop off my baby at 0700 and there would be one daycare provider for too many babies and children for one person to watch. (I even asked if I should stay and help). another mom was worried about leaving her child as well.
Another time, I had to call the director because a young woman answered the door, who looked like she had just come off the streets, no name tag, missing teeth and I had never met her before. I told her politely that I didn't feel comfortable giving my baby to someone I've never met and doesn't even look like they work there. She allowed me to walk my baby to someone I was familiar with.
I picked up my infant son around 4pm almost every day and he would need a bottle right away, he always acted as if he was starving.
Needless to say, the last straw was when they contacted me on two separate occasions to come pick up my son because he "was sick." When he had a runny nose and no other symptoms of illness (He was teething). The unprofessionalism that followed was ridiculous. one of the directors argued with me the entire time saying he "didn't look like himself." Honestly, he looked like himself. He wasn't crying and/or fussy the entire day. He was happy and healthy and without issue.
I think that the directors are forgetting that people are buying a service from them And they are all about making money and who knows why they had me pick up my son, my guess was that they knew my work is flexible and they were short staffed. ruined my whole work week having to make up that time. If he was sick, I wouldn't have minded, but he was happy and healthy.
Only reason why I stayed as long as I did was he had a loving teacher, Erica. My baby loved her and I know she loved him.
My recommendation is, not to fall in love with their beautiful facility, watch how unprofessional they are throughout the day. read more