PART 1. This was absolutely the worst place to bring your…read morechildren to be cared for. There is no accountability for negligence. Mrs.Mendoza the Director is NEVER available nor on-site. Every time I have asked to speak to her in person or on the phone she was unavailable. My son 2 and my daughter 11 months attended daycare here and were asked to be picked up immediately or child services would be called for posting a true factual review on the neglect my 2 year old has endured here. I was told by Mrs.Erika per the Owners I had an hour to pick them up as they were being immediately unenrolled due to a review. Can you believe that? My child was the one neglected by the staff. Let me explain. My child has been bit multiple times here. I have advocated for my son. I have asked to have him moved up and it was like pulling teeth because Mrs.Mendoza wasn't there to make that decision. I pressed and I pressed and Mrs.Erika finally said she was making the temporary decision to have him moved up. He finally gets moved up and it gets worse. He is still coming home with scratches on his face on his neck but incident reports are made so that makes it ok for them. My question was how is my child getting hurt every week since starting there sometimes 2-3 times a week and there are 2 teacher in the classroom? I always get an excuse. MY FINAL DRAW! On Thursday 11/16/2023 I went to pick my son up per usual. He immediately ran to me and I picked him up and kissed him. Well when I went to reach in I noticed a huge bite make on the side of his forehead right next to his temple. I also noticed scratches on his eye lid, nose and cheeks. I asked the teacher if she had an incident report for me. She looked confused and said no. Why? I said look at my sons face. The teacher then said "I seen that and was hoping it wasn't from today because I wasn't given a report." So now you have neglected my child too. If you took over care for a child with a huge bite mark on his face.. wouldn't you think to ask if that occurred earlier in the day so you can give report to the parent? I then walk straight out to the front and ask the front desk Melissa and a new member if they have a report for me. They looked confused and stated no. I told them look at my sons face. They were shocked and apologized. I was told Mrs Erika would be in touch as soon as she got in the next morning Friday. Mrs Erika called me on Friday and tells me. It's a scratch on his face not a bite. I argue because you can clearly see teeth marks on my sons face. So then she proceeds to tell me that they reviewed the cameras and it looks like at 9:34 AM my son and another child were fighting behind a book shelf that was in a blind spot from camera view. But that my son got up and walked away from the book shelf rubbing his head and sat down next to the teacher. I said well how did 3 adults watch him and never notice he had A HUGE Bite mark on his face? No incident report. No phone call. Nothing. Had I not advocated for my child.. that footage would have never been reviewed. She said I understand. There's nothing more we can do but have a conference with the teachers about better ways to handle these situations and have them eliminated for the future. I asked to see the footage myself. I was told Mrs.Mendoza declined for me to see it. I asked to speak with her immediately. Again she was not available so I then said well she needs to call me. She is never available. Mrs Erika then stated she would have her conference me in.PART 2 Mrs.Mendoza called me and had a nasty condescending attitude. I told her I wanted to speak to her regarding all the bite incidents my son has endured. Particularly this one because I was never notified on the incident nor was there a report written out to document the incident for me to refer to. She then tells me well your son and another child were fighting behind a bookshelf. He got up and didn't cry and sat next to the teacher with a book rubbing his head. He didn't cry and that's why the teacher didn't catch it. Normal children would have cried. I said hold on. So my two year old didn't cry and so it's his fault he wasn't being watched or killed from behind a book shelf where he was fighting with another student and nobody noticed? But theirs two teacher in the room? She states I'm not sure what more I can tell you other than what Mrs Erika already told you. I then stated well I wanted to speak to the director to see what all steps would be taken to ensure me this will never happen again. Mrs.Mendoza then proceeds to tell me "Well the next steps are for you to unenroll them because I'm not telling you that." So you can unenroll them or I can. No apology. No remorse. My child has just been traumatized coming to this daycare. He has never been bitten in his whole life. I could not believe as a Director Mrs.Mendoza could not ensure a concerned parent that their child would not be left unsupervised and they would always be cared for. Instead. My child who i

We love this child care center! My sons last daycare he went to he cried everyday at drop off and…read morewe had to sign incident reports everyday for him getting hit or bit. We have he no incidents at stepping stones and my son always runs inside and doesn't cry at drop off. We love it here!

They smell so clean. Facility is maintained and my son loves it there. The teachers know how to…read moretreat kids well.

Disclosing payment information publicly isn't very professional of a business owner to be doing in…read morethis setting especially since I wasn't even informed about that. I witnessed toys never get cleaned considering I did work there if you want to say you guys meet the "requirements" which is probably why every kid in there is sick. I think the multiple bad reviews and what everyone says about this places poor cleanliness around the area speaks for itself.

Love it! Good service, good staff and my daughter LOVES it . Updates you through out the day! Cook…read moreactivities!! Couldn't ask for a better daycare and trustworthy team members!!! I would recommend 10 out of 10!!!!

They do not have a very clean environment, the teachers are great but are usually changed around,…read moreStaff does not care if you are sick and most kids are usually sick

Miss Lena and Miss Diana have been so amazing with our son. I was so nervous to send him to daycare…read moreat 13 weeks old, but he has received the best care with flexible days. He has never cried going to daycare! We are sent pictures and videos throughout the day, and are able to see when he eats and how often he is changed. I am so glad we found this place for our child.

We love this school and the amazing staff here! My 3 year old started childcare for the first time…read moreat this facility 6 months ago and they are so warm and nurturing. We LOVE Ms.Arriel and Ms.Chloe, they have been absolutely amazing with my child and this transition. Peace of mind is priceless and I'm so grateful for my son having teachers who are so caring and also assist with learning milestones. Thank you, ladies!

DISCLOSURE: I had no intentions of ever leaving this facility until this interaction with the owner…read morevia emails today. A situation occurred at this facility which is mentioned in one of my attached photos of emails to the owner, Amber. I am completely turned off by her choice of words. I do not believe she speaks on the behalf of her staff, but unfortunately at the foothold of your facility and as the main decision-maker, you made your staff look really bad... just saying. I'm not sure why Amber felt personally victimized by my email, I only tried to explain how my children were feeling about this situation and just looking for a simple response or solution so that they could stay comfortably at this facility ( that we REALLY loved-- teachers, curriculum and friends we have made) and still get to play with their friends... I did NOT expect to be confronted about how "many of (the) teachers will not work with (my) children at this point as they feel uncomfortable with the false accusations being told to (me)". First of all, I am APPALLED. Did she basically just tell me that no one likes my kids? Second of all, did she just COMPLETELY dismiss my children and their VERY valid feelings? Thirdly, I am offended that someone I have only ever met a HANDFUL of times is talking to me so condescendingly? It really makes me wonder who she would believe in a MUCH more serious situation. I will say it again, I had no intentions of leaving this facility until today. If she would have simply told me that she would prefer to not switch teachers I would have told my kids "tough luck, you can have play dates with your friends..." because I never promised my kids that Amber would oblige...but now we're saying goodbye to staff and friends we have been with for over a year. Truly unfortunate. 3 Stars for curriculum and staff.

Can't say enough nice things about how well they cared for our child during his time spent here…read more The staff, the curriculum, and the environment was all amazing from the first to the last day.

Absolutely the best! My first child attended since he was three months. He is now 8 and recently…read morewent back and saw some of teachers he had years ago. My little one enjoys going to school and loves his teachers. We are so grateful for a loving and structured environment!

In my son's rooms there was constant turn over. He started there at 8 months and we left right…read morebefore his 2nd birthday. Just when we would get use to a teacher they would be gone. But there were times that every two weeks there were different teachers in the room. One lasted 1 day because the state came and did a background check on the employees and for some reason this new girl was released that day! The last straw was when he was moved up with his friends to the next classroom. I was nervous about this change because he finally had 2 teachers that lasted a month! But I was promised (by the director) the teacher had been there for a long time and was great. So we were hopeful. So in the new class room we were not there long at all, when an accident happened and...it is now 6 months from when it happened and he still has a scar. The kids were playing outside and when they lined up to go in, they said he ran off, tripped and his face went into the iron fence and his teeth through his lip and into a board as he landed face down on the ground. If you know my child (who is not perfect but very shy) this is not his nature! I asked the lead teacher what happened and she flippantly says she doesn't know....HE was covered in blood and she does not know! I was in shock, grabbed my child and left! The next day I go to see the director who was not there when this happened and she tells me that the lead teacher didn't show up to work and quit...that screams something is wrong! She then calls in the other teacher (another new hire) what happened and the above story is what I got. She said she was busy with another student but saw it happen. I ask her what she is going to do to ensure my childs safety (as he has also been bitten in the new class just the day before....deep bite through a sweater and his skin was broken on his back) and again, I am given the speech to give them more time.....NO I was done! I was calm, over and over again as he was bitten (skin broken) because new teachers were not keeping kids engaged. I believe when we left, the number of times he was bitten was 8 and he didn't bite back. The teacher told me they had a kid who loved to bite, but there was not a bite policy in place other than they would talk to the parents. And the teacher in the classroom told me that child was a problem as he bit 3 kids on the last day we were there. The several times I did drop ins, they were not following curriculum! I know I should like a helicopter mom, but when your child keeps getting injured.... you start to take notice quickly! And this is how I found out about a teacher putting soap in a child mouth.....but the director/owner can spin a story to place blame on everyone but them. I moved my child to another school (United Methodist in Montgomery) after this and at 6 months now with the new school....no injuries! He has had the same teachers the entire time and he has learned so much.....verses Primrose where he was not because they were constantly training new teachers. I regret that I allowed my child to stay there as long as I did!

Where do I even begin with my love for KRK?! Marcie was my first contact and she had me sold from…read morethe moment I walked in. We have a 2 year old daughter that started here in March of 2023. These people love my girl and she loves them. We left our other daycare program at our local church for so many reasons and KRK took care of every single issue we had. Here are the reasons I love KRK TOMBALL: 1. Open 6:00 AM - 6:30 PM 2. They serve/provide all the food (peanut free school as well) 3. 11 holidays off the entire year (our old program had 35 DAYS OFF from August to May!! ) 4. Open all year long/ no summer breaks 5. Within very close proximity of our home 6. Cameras 7. No car rider lines/just park - also no issues with pickup because parents all pickup kids at different times of the day 8. Tip top security (mirrored windows, fences that are shaded in, coded entry, etc.) 9. Procare app - they utilize this app for classroom transfers, bathroom breaks, nap times, what they are learning that day, incident reports if any (booboos and treatment), and fun pictures when they play outside. 10. The cost is worth everything they provide here - esp the peace of mind (we pay $285/week for a 2T toddler 5 days a week) 11. f you request off in advance they let you take the week off cost free for a vacation (after being there a year) 12. If you refer anyone to KRK they give you and the referral a week off of pay! I could probably come up with 20 more things about why I love this school. On top of having everything together, the staff genuinely seems to love their jobs and working with little ones as I never see much turnaround. Thank you KRK Tomball for being one of the best things to ever happen to our family! We appreciate you more than you know.

This establishment does not care about the families and children. The facility has been closed for…read morean entire week and is still continuing to charge full price tuition. No services, no resources, and no teaching has been provided. We were trying to be understanding of the circumstances and suggested the week to be prorated or potentially pay half tuition. The owners and director did not even address the families and are still demanding full pay. (Again, for no service being provided). We are extremely disappointed in KRK as they do not take into consideration the working families having to take off work (not getting paid) and still having to pay full price for no services being provided. How is it fair that working families do not get paid if we do not go to work, but your employees get full pay for doing absolutely nothing for the week? Send your children somewhere else that CARES about family and your children.

Words can't explain how great this school is. The curriculum, the staff, and the activities are all…read moregreat. Every staff member loves my baby like he is there own. Ge comes home and applies the things he learns and teaches me new things. Even when his behavior became a challenge they never gave up understanding what he needed to succeed. shout out to ms. Fabby, ms. Gloria, ms. Liz, ms. bree and ms.Britany. they have all played an important role in my babies growth.

Why 4 stars? Because we really appreciated our experience here…read more --- --- --- We moved to the area from Florida and found out about FCKA online when we were searching for nearby child care. They were one of about ten places I called and they ended up making the most sense for us. We drove our U-Haul on a Saturday and Sunday, and our son started school here the following morning. And for just over a year, everyone was really happy with the arrangement. Our son loved it, it was close by for us and his teachers really seemed to enjoy him. I don't want to understate any of those aspects: we were all as happy as we could be. The reason we're no longer at FCKA is actually another reason that we are grateful for the staff here. Our son has had some developmental issues and ultimately, they felt he would be better served at a different school that specialized in providing the type of attention he needs. This was a pretty self-less thing to say because it ultimately costs the school money to lose a student, plus a student that was loved by so many teachers, despite his difficulties. The only issue we really had with this entire situation is that it was a bit abrupt. We know our son is a handful. And often times, I would vent to the staff at pick-up or drop-off about how crazy he was the day before. But the reaction was always the same: laughter and something along the lines of "oh, that's the same guy we see here haha." So our impression was that they did not have any serious problems with him. This was the feedback from every person my wife and I ever dealt with. But then one day, we were told that it was actually a very serious issue, which we were taken aback by. I think what really sparked this is that they never re-opened the doors to allow parents to drop off or pick up kids from the room. We always had to wait outside, which generally led to less face-time with the teacher. Occasionally you would get a moment at the front door, but there was almost always a line of cars waiting, so those moments were always rushed. I understand it was probably logistically easier this way, but it was probably the one thing I would have changed about FCKA. We truly really enjoyed everything else about sending our son here and will always think of them fondly when we drive by.