Absolutely the most caring staff. highly recommended for your loved ones. Everyone smiling & very…read morefriendly. 10/10 would encourage

I'm forever grateful to Susan Rogers and the entire staff at Madison at the Range for being there…read moreduring a very tragic time for our family. Our Mom suffers from Alzheimer's and Dad has been her caretaker for several years. After his accident, Mom was so lost and the task of being there for both her and Dad as we dealt with his long road to recovery while balancing our own lives and families in the mix was beyond overwhelming. You are truly our angels and am so thankful for you...you love our Mom unconditionally and strive daily to ensure she enjoys life to its fullest. Thank you Susan and Cierra Steele for the weekly pictures and invites to festivities. You will never know the peace it gives me. The staff is absolutely is absolutely amazing and takes such good care of each of their residents. When they call they always say first off "Mom is fine" and then proceed to tell me if there is something she needs or often it's a function they are inviting me to attend with her. They have went above and beyond during COVID-19 offering to Face Time, organizing a parade, making sure we have the correct address to send mail, and the list goes on! My Mom is happier than I've seen her in years and I highly recommend Madison at the Range. Teresa Rexing #madisonattherange #thankfulandblessed

The best facility.I seen around here.I work as home Health Aide.The staff was very nice.They all…read morespoke to me.When,I was there.They seem to care about everyone there.I have now in 25 facilities here in the area.They are number 25 one.They get a five star from me.If any facility gets a 5 star.Then,This facility is the one.The residents the ones.I spoke really like the food there.Like also the facility.The lady in front office to the sales representative was very nice.The physical therapist had a set up and very nice to work with.The building out laid was very good also.Never seem a place around here.Like this place.I really appreciate everything for the 2 weeks.I was there.Tks to staff.To go the extra mile in everything to help anyway they could.

Heritage Memory Care did a good job taking care of my Mother's Day-today needs and making sure she…read moreparticipated in activities. The staff was friendly and attentive. They knew my mother and my wife and I by name. Each day when we came to visit her they gave me a verbal report of how she ate, how she slept, and her activities of the day before. I was quite pleased with the care she was provided during her time there.

April provides for excellent service in the food service facility. April is a team payer that…read morecaters to the every need of the residents and guests of the facility. She gives her best in all she does. Not only is she polite and considerate but professional every day.

A nurse from Merrill Gardens was supposed to meet our father at his inpatient rehab facility "this…read moremorning." She then changed the appointment to 2:00 PM. It's now 2:15 PM and she has neither come to the appointment nor called us. This is unacceptable. UPDATE: She did, in fact, show up, and was able to work with our father as planned. So, no need to say anything after all.

Pretty on the outside - negligent on the inside…read more My mother was in the Monark Grove memory care facility from July to Nov 2023 - until we had to take her out. We had to instruct them to do simple things like: take her hearing aids out st bedtime, take her temp if you see her coughing, call the doc if she has edema, and change her sheets if she has an accident - none of these things were being done. We also found scatches on her arms which weren't being treated. I could go on. Staff appear to not have experience in a memory care facility. We found staff staring at their personal phones everytime we were there. The turnover among staff and managers is unbelievable. Maybe this is just the typical standard of care for this corp. She has been in another facility for 6+ months and the difference is night and day. Observing the staff in the new facility has shown us that Monsrk Grove is not just poorly run, but likely on their way to be investigated by the state.

y'all this place is awful there are no rns that work there only lpns handing out meds the…read moreadministrative director and her assistant both hand out meds all of the cnas the have are agency , hospice care is having to be filled in by agencies as well and only 16hrs of 24hrs in a day which hospice care is 24hrs theres only one employee with a cna license the others are only care givers , some of the residents sit in poop and pee all day due to the morning shift care givers especially jr , erica is great and destiney is the only cna they have !

My mother was a resident at Madison Manor for about 5 months. She had dementia and was under…read morehospice care. The staff at Madison Manor was a godsend to our family. We never had to worry that she was being taken care of. From Mary Overton, the facility admissions director to everyone from the aides, CNAs, nurses, and maintenance we were very satisfied with her care. She was treated with love and dignity in her last days.

This is one of the worst places to put your loved one. They act all nice when you take a tour and…read morevisit your family but are highly neglectful of the residents when you're not there. Residents are left soiled in their feces and urine and some do not get any bath and the nursing home does nothing about it. There are many employees that neglect the elderly and the rehab patient. Do not walk away from this place RUN! The residents are left to be lonely. They are highly neglected and they literally let them die without much care. When you take a tour or you show up to visit your family member they act nice and like everything is good. The second you leave that changes.

My family member was admitted I January 2026. He wanted to go to the restroom several times for a…read morebum and later to go pee. He asked over and over again. Several nurses were present. His daughter told nurses that she was leaving and would be right back. She came back shortley. Her father was on the floor lying there and couldn't get up. The bed was elevated. No pads were on the floor. The staff handed her 2 pamphlets for 24 X7 care to hire. I asked how soon we could be discharged they said 7 days. I believe you could push for sooner or don't go I called all the way up to director and no one answered their phone. I called from director down to nurse again. No one answered. Called again and each time left messages, explained that my husband had a brain injury and could not risk a fall. Asked that he be discharged since my husband was not safe there. Took a long time for him to get from ER back to Regency. I think Pt is really good. Got around the clock care until I could get him released. I do not recommend nor would I have someone here without 24x7 care to take care of your family. Take them home instead and hire the services needed.

Do not use this facility for rehabbing your loved ones. Repeat, do not use this facility as a rehab…read morefacility for ANYone you care for and about. Sweet 89 year old Momma has been in this rehab approximately a month and it has been a disaster from my [her youngest daughter's] perspective. Outright snubbing their collective nose at state laws/regulations, this facility did not provide my Mom with an insulated water bottle until about the 8th day she was there. Sooooo, I visited Mom and guess what? This loser facility had placed deodorant and body lotion on Mom's hospital-style rolling table right in front of her as she sat in a wheelchair along with a small styrofoam cup/straw. Before my eyes, my sweet, dementia-suffering Momma, poured body lotion into the cup and commenced to try and drink it [!!!!!]. First off, these items are supposed to be under lock and key. Her Memory Care facility keeps anything that can be improperly ingested in a locked drawer until the staff unlocks it for her use under proper supervision. Anyway, I grabbed the styro cup and body lotion and ran in the hallway to get help -- the only scrub wearing person nearby, to whom I explained what was going on said "uh, I've never seen that before!" HOW in the world does that help the situation? I was so furious, I could hardly contain myself. I've walked into Mom's room where she was splayed out on the bed nearly falling out of the bed, with a dirty depends on - my brother experienced the same thing. The rooms are generally filthy, the staff drops off trays of breakfast, lunch and dinner and does not bother to cut, for example a large fried chicken breast, into bite sized pieces for an arthritic elderly person such as my Mom who cannot cut up her food. Said uneaten food just stacks up on trays atop chest of drawers or the soiled garment container in restroom. Full milk cartons (think elementary school), waters, Shata colas and eggs, bacon, butter packets, biscuits, you name it...slop everywhere. Long story short, I called the ombudsman with my 8 complaint points, and although she was very responsive and empathetic, all her office can do is mandate the facility create a Corrective Action Plan, and even this [IMHO slightly punitive action] has to be initiated by Mom's Power of Attorney, in this instance my brother. They have a nice courtyard, it's big, with begonias and roses and a small-ish pavilion with nice furniture and a ceiling fan. Sounds nice, right? Guess what - residents and guests are not allowed to use it. Rationale: the keypad access is broken. [[[Uh, last time I checked there are professional people who fix stuff like that, and isn't this a fire code violation/issue??] So, as a workaround, I was able to locate a giant/awkward 02 tank for sweet Mom and awkwardly wheel her around all the numerous corridors to sit out under the covered awning out front of the building - Mom in her wheelchair and me sitting cross-legged on the concrete, and in 100+ degree weather. Mom enjoyed looking at the cars coming and going and "greeting" the visitors on the 4th of July holiday for about an hour. STILL: unacceptable - the courtyard is 2 doors from her room and should be accessible to all at all times! Thank the Lord brother moved Mom next door to Skilled Care at Regency Main. I'll comment on that facility when I visit Momma Sunday. TL/DR: DO NOT USE THIS FACILITY.

I could not be happier with the wonderful care provided to our family by Home Instead! Every person…read moreI've come in contact with and every caregiver has been compassionate and incredibly helpful. My father, who has dementia, needed pre-op care for three days and the caregivers were fantastic with him. Home Instead was able to find a caregiver on relatively short notice to stay with my dad overnight in the hospital. I am grateful I found this company and will continue to have them help my parents, especially when I cannot be there. Thank you!

My Dad adores his caregiver and she adores him. It gives me much more peace of mind being at such a…read moredistance. Folks - if your loved one balks at the idea of a caregiver (but they really need one), keep pressing. It was quite the battle with my parents but mom was so helped during her cancer illness and dad would be extremely upset if he lost his faithful and consistent companion now. Many kudos to the sincere caring and listening from the staff. Thank you for your professionalism. Thank you for truly understanding that caregivers-from-the distance can get frazzled and overwhelmed!

Update Nov. 2021. Mom has lived for about 7 plus years in Redstone Village assisted living and…read moreGrandview Gardens memory care. I can't say enough kind words about this facility! A lot of your loved one's care has to do with you. Do you show up? Do you visit your loved one? I know not everyone can due to being remotely located. This facility loves my Mom and loves her well. They delight in getting her ready for a joyride (thanks Serea), and the staff are so engaged with mom they can't wait to tell my family and me what she's been up to (both good and bad). I have one of their fabulous nurses on text message and can get any information I need about Mom in an instant. They are so responsive and so loving. I highly recommend Grandview Gardens for your loved one's memory care needs and Redstone Village for assisted living. Some advice: be present if possible and be active in your loved one's care this goes a long way. Both Redstone Village proper and Grandview Gardens have kept mom happy and healthy for around 7 years! Thanks so much! This facility is clean and updated and full of activities but If your loved one doesn't want to participate, they willingly go the extra mile to ensure their needs are met, for example, making sandwiches for mom who slept through dinner and didn't eat. This is the type of facility you do not dread visiting. Please consider Redstone Village. It is an entire life span facility from freestanding homes where you have a beautiful view and can drive your car or golf cart to dining or exercise or swimming facilities to assisted living again with beautiful views, to memory care with ample activities, including day trips to local strawberry picking and restaurants to hospice. Redstone Village is the real deal and my family and I are so grateful Mom is enjoying her 88th year on the planet here. My family have visited other facilities in Madison county and mom lived in one for about a year. Redstone Village eclipses all of them in terms of compassionate care, consistent rule following and generally loving what they do. Almost no personnel turnover. For peace of mind do consider RV and GG.

My search for a retirement community began with the goal of finding a community with excellent…read moremedical facilities and a diverse population. I wanted a facility that offered both independent and assisted-living as well as a memory care unit to ensure that all my future needs would be adequately met. Redstone Village, nestled up on a hill surrounded by mature trees and beautiful gardens, has exceeded my expectations. The staff has been most helpful in guiding me throughout the process from my initial visit to moving in, which has made the entire move less stressful. I have found my neighbors to be very warm and welcoming. Daily opportunities from exercise to pleasant social events, good food and shopping close by makes for ideal senior living. SB