I have worked with my HLG attorney on a variety of estate-related issues over the past five years,…read moreand he's been great. I highly recommend this firm.

I used this place when I had MetLife insurance. They were quick and effective. Theresa F and Robert…read moreWong were fantastic. Theresa is good at communicating quickly. She is very knowledgeable. Robert took over my case after 15 minutes of talking to me. I had zero headache after and was put at ease knowing my case was in good hands. I tried using them again, but they don't take all cases, only certain topics. I will be sure to use them again when I can.

Emily Hogan is excellent. Would highly recommend her to anyone needing counsel on disability law…read more First rate!

We were referred to FL by Clackamas county Social Services. It was an urgent situation with my…read morehusband's sister. We needed guardianship and conservatorship ASAP. We were quoted 13K, which we agreed upon. That amount was surpassed greatly. It was evident that copy and paste was used for the majority of legal documents. The work was not done by a lawyer, but a legal assistant. There were spelling errors, delays, poor communication and failure to mail documents. On one invoice was a 30 minute charge to mail a letter. Maybe they walked to the mailbox??? The final straw was this letter. There is no more money in the estate. Fitzwater received over $20,000 for the guardianship and simple probate. They were paid from the estate. The conversation with Jonathon today involved him telling my husband that Oregon Law states that legal fees were to be paid before other creditors. My husband was NEVER informed of this law and paid outstanding medical bills with the little amount that was left in the estate. Jonathon also stated that "he talked with the partners about waiving the unpaid invoice and they declined". Unreal, the firm got over 20K for the "work" in the case. Do not hire them unless you have unlimited funds.

My experience with Carolyn Janzen at Rugged Law was severely disappointing…read more I retained Ms. Janzen for a family law matter and terminated the representation in less than 48 hours because I lost confidence in the representation I was receiving. One of my primary concerns was that my $14,000 retainer check was deposited before I ever signed an engagement agreement or fee agreement. That immediately raised concerns for me. After ending the representation, I was charged over $1,000 for what I believe amounted to approximately one meeting and photocopying of my documents. I disputed the charges, requested that the invoice be revised, and attempted to resolve the matter directly. I was unable to reach a resolution, so I filed a complaint and fee dispute with the Oregon State Bar. My understanding is that the firm chose not to participate in the fee dispute process. I also became uncomfortable with the repeated discussions about the firm's use of AI in legal work and ultimately decided this firm was not the right fit for me. I cannot recommend this firm based on my experience. I encourage anyone considering hiring Rugged Law to carefully review the fee agreement before paying a retainer, ask detailed questions about billing practices, and make sure they are completely comfortable with the representation before proceeding.

There are not enough words to express how grateful I am for my attorney caroline and Larry. During…read moreone of the hardest times of my life, they stood by me, fought for my family, and never gave up. Their compassion, dedication, and belief in my case meant everything to me. Because of their hard work, we achieved the outcome I was hoping for. I will always be thankful for the support, guidance, and care they showed throughout this journey. I highly recommend them to anyone who needs an attorney who truly cares. Treats you just like family!

I got bad advice she was jumping to conclusions when I spoke with the lawyer there. She didn't seem…read moreto know what she was talking about and didn't seem interested in listening or helping me. Don't be disappointed you chose the wrong attorney go else where you'll waste your money. She doesn't listen to you she over talks you and thinks she knows what's going on without listening she had it all wrong.

Whitney Morrissey assisted me in revising a will, durable power of attorney, and advanced…read moredirective. She was pleasant, punctual and professional. Whitney made a number of suggestions that previous attorneys had not and unlike some attorneys, she didn't remind you that you're the client and she's the attorney. After the initial visit, she emailed drafts for review, and then followed up with another meeting to sign the documents. The process took a little less than a week and the cost was $750. Highly recommended!

They took two days to get back to me. They wanted to charge me for an initial consult and it wasn't…read moreeven with a lawyer but a paralegal and even before I could tell if I like them. Maybe they have so much business they don't need to provide even basic customer service, but I wasn't impressed.

Meredith is an incredibly knowledgeable, honest, and fair attorney. She worked on my trust, and I…read morewas very satisfied with her work. Thank you, Meredith! Jeff

I had a great experience working with Dan and his Legal Assistant, Shelby, throughout my divorce…read more Dan was always calm, level-headed, and professional, even when dealing with difficult situations throughout the process. He knows the legal system extremely well and was always focused on protecting my best interests while giving me clear, practical advice. Shelby was fantastic--responsive, helpful, and always made sure things were taken care of. I really appreciated having both Dan and Shelby in my corner throughout the process. I would highly recommend them to anyone looking for a knowledgeable, professional, and steady divorce attorney and legal team.

TERRIBLE!!!!! Start to finish- spent over $13K and got NO WHERE! DO NOT DO IT- absolutely…read moreastonishing and the owner will do zero with the mishandling of your case. BEWARE!!!!!! I will be pursuing this with the Oregon Bar- cost me 7 months and almost my entire case- luckily I found legal counsel that is capable and can dig me out.

Matthew R. Muenzen was outstanding throughout our child custody case. From the very beginning, he…read morewas willing to help us every step of the way and always made us feel supported and understood during a very stressful time. He gave solid, honest legal advice, explained things clearly, and truly felt like he was on our side through the entire process. His professionalism, communication, and dedication gave us confidence when we needed it most. I highly recommend Matthew R. Muenzen to anyone needing a knowledgeable and trustworthy family law attorney.

Erin O'Riley is an outstanding attorney. We hired her to represent us in a guardianship case. She…read moreis professional, compassionate, and measured. She provided expert advice and support during a very chaotic time. She and her team responded quickly to needs and made us feel confident in the decisions we made regarding the case. We could not have found a better attorney to represent us and our family. We wholeheartedly recommend Erin O'Riley for any Family Law needs.

This is regarding one of their attorneys-Jeffrey Frasier!…read moreWhen my husband first contacted Jeff Frasier about our situation, Jeff told us that "we have a strong case." Based on the information and confidence he provided during that initial phone call, we decided to move forward with him. Unfortunately, we were led on for nearly two years before going to trial. Throughout that time, Jeff repeatedly told us that we would "get something" from the case. He continued contacting us by phone and email asking for additional information about the situation, and we continued being billed for his time. Nearly a year after the lawsuit began, we met with him once to go over what to expect with the arbitration process. As someone with no prior experience suing anyone or dealing with attorneys, I relied heavily on my attorney to properly prepare and guide us. Unfortunately, that meeting left me with even more questions and did not make me feel prepared for what was ahead. Jeff then sent a junior attorney to handle the arbitration. In our experience, she appeared inexperienced and unprofessional. She essentially sat in the room with us during the arbitration, and we were billed for her time and presence, which was very concerning to us. After nearly two years of legal bills, we finally went to trial. Unfortunately, Jeff did not appear prepared or knowledgeable about our case. During the trial, he stumbled through his presentation and became frustrated. At one point, the judge even told him that he was repeating himself. On the second day of trial, the judge issued a directed verdict, meaning the judge ruled in favor of the other side because our side had not presented enough evidence to support our claim. The outcome was extremely devastating, especially after being told at the beginning that we had a "strong case." After nearly two years, substantial legal fees, stress, and time invested in this case, we were left feeling that we had not received the preparation, guidance, or representation we expected from our attorney. In the end, we walked away with absolutely nothing--except huge legal bills. I am sharing our experience because potential clients deserve to hear what our experience was like before deciding whether to hire Jeff Frasier. Based on our experience, we do not recommend him.

This skilled group of attorneys helped me navigate a complicated insurance claim that was denied by…read morethe responsible party. And asking for very little in the form of a retainer for legal services, we were able to proceed and later prevail. I attribute our success to the many talented members of their staff, attorneys, paralegals, and legal aids...among others. With any matter, dealing with the law, patients always prevails and they helped me remember that and achieve our common goal.