I seriously want to hug everyone who works here. I came in with some of the worst pain I've ever…read moreexperienced- and as someone with a very high pain tolerance that says a lot. I was so bad I was in tears- Dr Thomas and Alondria were so kind, patient and caring with me. They were making me laugh and taking my mind off how bad I was feeling. Even a few Hours later I called to clarify some instructions on the medication and the front desk girl was amazing as well!! This staff deserves all the stars. Thank you thank you!

Wish I remembered everyone's names but everyone here is SO sweet & friendly!! I had to get a toe…read morenail painfully removed & they were so caring & helpful & made me feel so much better about the situation. 10/10.

Was amazing service and experience overall, very kind and sweet care when it came to explaining…read moreeverything and being understanding, very helpful and had get care with my comfort ability and keeping me in the loop of everything with my case. Definitely recommend

This is absolutely my favorite ER ! The nurses and doctors are beyond sweet and helpful. We went…read morewhen my husband got into a wreck and i absolutely messed up the paperwork, thankfully the sweet sweet nurses helped me through it in the most understand way !! HIGH Recommend!!

I took my daughter here, and I can't say enough good things about our experience. From the moment…read morewe arrived, the staff was kind, welcoming, and compassionate. The doctor took the time to explain exactly what was going on with my daughter, answered all of our questions, and made sure we understood everything. We truly appreciated the excellent care, professionalism, and kindness we received. Thank you for taking such great care of my daughter!

We took my husband here. They were very nice. The nurse said he would probably be transferred to…read morea hospital. So, we took him to an ER in Plano, Texas Health. Unfortunately, the nurse or aide tipped his 02 reader off his finger and caused a bad injury to his finger. It was very painful and the bandage was bloody by the time he got home. It was very painful and throbbing. We ended up back at this Urgent care facility where the doctor took excellent care of his finger and it was finally bandaged correctly. Kudos to this place!!! I don't recommend going to the ER at Texas Health Presbyterian in Plano and will file a report.

I would like to sincerely thank the two nurses and the doctor who worked last night…read more My daughter was having serious breathing difficulties, and they did everything possible to help her breathe better. Their care, professionalism, and calm attitude meant so much to us during a very stressful night. You could truly feel that they cared. I am deeply grateful to you and thankful to God for people like you with such kind hearts and golden hands. Thank you for what you do.

On 4/19 I made the POOR decision to trust this urgent care with my 3 WEEK OLD.. My baby presented a…read morerash and a low body temperature so we made the decision that he needed to be seen. We arrived and were taken back to have my babies vitals taken. When we got in the room there was 2 nurses, one asking questions about the baby and one taking vitals. The nurse asking questions left and the nurse taking my poor babies rectal temperature proceeded to insert the ENTIRE probe thermometer (NOT an at home thermometer) in my child all the way to the base. At the time I was in absolute shock but being that i'm a first time mother I didn't question her, I just made a face to my mother and the babies father who thank god we're in the room with me. The nurse then immediately walked out after taking the temperature. I then started asking questions, trying to comprehend what I had just watched and experienced. I knew in my gut and was very concerned that what had just happened was not appropriate for a newborn. The doctor then comes in and asks about my babies low body temperature and asks how we were taking the temperature at home. Before I answered him I said "well let me ask you a question.. how far should the thermometer be insert-" and he quickly cut me off. He then states that the nurse had "already told him". My mom had then asked him "well what did she tell you?". He rudely follows that with saying that the nurse already told him that I made a "crazy face" at her while she was taking his temperature. I then said "I sure did, because she inserted the entire thermometer probe up my child?"... then he laughs says hold on and walks out of the room. He came back with a AT HOME thermometer and tried to say that we should only inserting an inch ect. Every time what the nurse did got brought up he changed the subject and dismissed our concerns. He proceeded to check out my child's rash and then says he needs to speak with the ER dr. He goes and makes a call and when he came back he asked questions about who my pediatrician was.. rolled his eyes.. asked about certain vaccines.. rolled his eyes and his entire demeanor changed. He was extremely unprofessional, arrogant, rude and now asking me (mother) questions that felt unrelated and uncomfortable. Once he heard who my pediatrician was adamant we go to the ER.. prior to this conversation he made it seem non emergent and optional. At this point i'm extremely upset and just want what is best for my baby, so if that is going to the ER thats absolutely fine. He goes to get the order form and as he is outside our door he tells multiple people in a group "She said you stuck the thermometer 5 inches up his butt!" and they all started laughing hysterically. He then said "Then she said you picked up the baby and spun him around the room" they then all laughed again.. as if the situation, harm, bullying, and unprofessionalism towards a concerned mother and a defenseless 3 week old baby was the funniest thing they have ever heard. Sickening. Dr Atkins then came back in with a huge smile on his face and that's when I told him that we can hear everything he just said and I questioned what is funny about this situation. He LAUGHED and said he just had to tell them what was going on. Dr Atkins made JOKES about a situation that I voiced I was concerned about complications that put my baby's health at risk. At this point I am crying. I take the order form and with a smile on his face he says "yall have a good night". When we left the room there was not a nurse in sight. Insanely dismissive behavior and traumatizing all around. I feel so bad for any kids lives in the hands of these people. Once we arrived at the ER, I was told that rectal temperatures in newborns are typically taken at about 1/2 inch to 1 inch, which increased my concern about how my baby's temperature had been taken earlier. We were advised to monitor for signs of complications by the ER Dr

This is a wonderful hospital. They will do what is right in order to help you. Both Dr. Vora and…read moreDr. Shaw are Good people. They offer prompt service in a friendly, sterile environment (the machines are sterile, not the service :-).

Wonderful experience! From the front desk, the RN's to DO. Derek Farley they made an ER experience…read morethe best it can be. I cannot say enough great things about this facility and mainly the staff! Thank you very much for taking care of me today and I will absolutely recommend you to anyone in need!

Staff was short to disrespectful to war veterans, staff tried to force people to play phone tag or…read moreuse secured messaging when the IT department doesn't support main stream computers like Mac OS. The doctor office expected me to find my specialist doctors and do all the grunt work when it is their job to be medical professionals. If your toxic attitude prevents are or harms patients it's a hypo-critic oath violation. All Veteran's should avoid this entire clinic . What can they do better well don't be toxic and lazy and follow your oath to cause no harm to patients!

Firstly, I want to thank every nurse and the providing doctor that assisted in my care today!!!…read moreI highly recommend this particular facility to anyone in need of care. Words cannot express how well my ER visit went today. Thank you all so much! I was at this location this afternoon for a work related injury. I cannot remember the name of the ER in-take nurse but she was so helpful, kind, empathetic, and knowledgeable. She did a fantastic job of getting me checked in and seen right away. Then I met Dr. Erin MacDonald Owens, she was friendly, caring, and listened to my concerns. She acted accordingly and facilitated my needs with Radiographs, oral medications given in hospital and prescriptions sent to my most convenient pharmacy. I then met the sweetest nurse, I apologize that I forgot her name! She helped me with all paperwork and assisted me in finding the correct information on my paperwork that I arrived with from my place of business. She was the best; so nice, very caring and stayed with me until I fully understood everything going on. She did not leave me until I had all questions answered. Thank you, to an amazing female nurse that comforted an anxious patient. Then I met Paul, he came in and performed radiographs of my Left elbow/forearm. He had the greatest personality, he even allowed me to joke about my veterinary career field. He was so gentle, funny, and put my mind at ease so I could continue with Dr. Owens's orders. After some time I met Brooke, whom fitted me with a sling to help comfort my injured arm. She made me laugh and is clearly very experienced in her field of medicine. I want to say thank you to the amazing team of nurses and Dr. You all greatly contributed to easing my mind and understand today's course of action.

Our nurse Allison was so great. Her bedside manner was amazing. She went above and beyond to make…read moremy daughter feel safe and welcomed. She went over our aftercare throughly. Thanks so much for taking care of your patients so well!!

Let me start by saying, crooked doesn't even come close to describing just how corrupt this…read morehospital is. In September of 2025, I was seen for a cut on my thumb. I received 3 stitches. The hospital charged me 900$ for the visit. Based on my insurance, I should have only paid 400$. I was called by the hospitals billing company to pay a remaining balance of roughly $300. I told them, they overcharged me and to refund my money so that I can pay what was left on the bill. I also had my insurance call and notify them of the overcharge. I dont make much money so I dont have a big savings account to pull from. I needed that refund to pay the bill. They proceeded to delay any help, or any communication for the next 7 months. All while, their billing company was threatening to turn me into collections. After just becoming exhausted with having to call every week and repeat myself with literally 0 help, I caved in and just paid the additional money. I was happier to just lose the battle, even though I know they overcharged me, than continue fighting. Well, during their time of silence and me requesting a refund, rather than doing what is right, it appears they were trying to find a way where no refund would be provided. After I gave up, and allowed this hospital to screw me over, they decided that they were going to adjust my bill. I now owe 1300$ more with no explanation. I am now having to call them weekly, simply to get an itemized report. All while their billing department blows me up for more money. This is the United States healthcare at its finest.

This clinic is conveniently located at CVS. The staff working were kind and helpful in finding a…read moresolution to my husbands health issue. They prescribed him some meds which we were able to pick up at the same location. All in all, I would recommend minute-clinic to all versus going to an Urgent Care! The prices are reasonable as well.

Very inaccurate covid test results. Went to two different minute clinics and both came back…read morenegative. Went to an actual lab and got a positive result. When the first woman gave me my results I asked her why I had randomly lost my sense of smell if my result is negative and she said she had no idea why and that the tests are accurate. Very disappointed, so many potential false negatives.

I visited this urgent care and was not informed of any co-pay prior to receiving services. At no…read morepoint during check-in or before treatment did staff mention that a payment would be required. After the visit was completed, I was then told I owed a co-pay, which felt very misleading and put me in an uncomfortable position. Patients deserve transparency about costs upfront so they can make informed decisions before being seen. Not disclosing fees beforehand feels deceptive and unprofessional. I would recommend that future patients ask about all costs before receiving care.

My experience at Legacy ER Frisco was extremely disappointing and left me questioning the…read moreprofessionalism and ethics of the staff. The most concerning part of the visit was the conduct of the front office nurse. Rather than showing empathy or focusing on patient care, the conversation immediately centered around how expensive the visit would be and what it could potentially cost. While patients should be informed about costs, the manner in which this was communicated felt inappropriate, alarming, and unprofessional, especially when someone was seeking care for severe pain. What made the situation even more troubling was that we were given information about what treatment and testing would supposedly be needed before any clinical evaluation had taken place. Later, we received completely different information from the provider, leaving us feeling confused and misled. The lack of consistency and professionalism in communication was unacceptable. When people come to an emergency room in the early hours (5am) of the morning, they are often scared, uncomfortable, and looking for help. Instead of feeling supported, we felt dismissed, judged, and pressured. The overall experience demonstrated a concerning lack of compassion, poor communication, and questionable judgment from the front office staff. I hope management reviews how patients are being treated at the front desk and ensures staff are held to a higher standard of professionalism, ethics, and patient care.

Absolutely Top Notch. Amanda and Michael (PT's) are fabulous, as is everyone in this location…read more I've been going 2X per week for 5 weeks now working on range of motion on a brand-new knee. It's physically hard, but the entire staff have made this almost fun. The atmosphere is friendly, positive, engaged and incredibly supportive. They push you, but that is what PT is really about, I believe. I would 110% recommend ATI in Little Elm on FM-423, and frankly, I would have given them 6 stars if that were an option.

ATI Physical therapy is the way to go! I had sprained my hip flexor and got referred to PT. A good…read morefriend of mine recommended ATI so I decided to give it a chance. All of the Physical Therapist are knowledgeable and caring. I highly recommend Eevi! She does a wonderful job paying close attention to any of my concerns or questions. Thanks to her I was able to recover and get back to normal in 2 weeks!