I took my 15 year old son and was great with a friendly Hello and a professional staff. The wait was not long especially if you set an appointment and fill out all your information before hand. read more

I had a concerning experience at the CareNow Cedar Hill location during a follow-up visit for a work-related back injury. The provider reviewed my MRI and immediately stated that the findings were "pre-existing" and that the injury "could not have happened from pushing a shovel," even though I had no prior back problems before my work injury. After the visit I reviewed my discharge paperwork and noticed it incorrectly stated that I do not take my medication daily, which is not what I told the provider. When I returned to request that the documentation be corrected, the provider argued with me about what I said and eventually transferred my care to another clinic. The discussion about my medical care also took place at the front desk in the lobby, which felt unprofessional. Patients should be able to trust that their medical records accurately reflect what they report and that concerns will be handled respectfully. read more

On Sunday, August 10, 2025, I scheduled an online appointment at the Care-Now facility in Cedar Hill, Texas. The staff delivered professional and courteous customer service, and I experienced a wait time of under 30 minutes. I appreciate the outstanding service provided during my visit. Kind Regards, Happy Customer read more

I do not recommend going here if you decide go at your own risk. The receptionist was very friendly but the staff behind were rude the Dr. acted like she did not want to be at work and was rushing the visit, was very short and not too friendly, walked in and told us to go to primary care after charging me $225 The nurse that pulled my daughter was very rude to her and had a bad attitude. I will never go back here again. read more

Terrible experience. Katherine Deagon was extremely rude and unprofessional. I felt discriminated against and my symptoms not taken seriousl. Highly do not recommend. read more

Rushed and rude. Exam was rushed I am not use to getting the ear probs shoved onto my ears like that. Tested me for Covid???? Why not everything is Covid Will not be back read more

I came here at 4:13pm on a Sunday with my sick 18 month old toddler. We were turned away. They said they are not taking anymore patients for the day and said for us to go to a hospital. Closing time was not until 5, and there were very few people in the waiting room. The staff had no concern or sympathy for the patients from what I could see. Horrible experience. read more

CareNow - Doctors Near Me - Cedar Hill, Texas

It is now 12:55pm.I've waiting here on the parking lot at the Cedar hill llpcatiin since 1045 am. I received text to be here at 11:00 am. I was told it will be an additional 46 min to an hour before I will be seen. Help me do the math where the result is me waiting in parking lot for almost 3 hours to be seen, instead of at home waiting. They suggested I can wait at another location in another city. AVOID THIS PLACE... TERRIBLE read more

Terrible clerks. Honestly you're better off just not going anywhere than going here . The front desk assistants have no intention to help you and give no effort . I have completely valid insurance and was told repeatedly that it's not valid and given no reason. The next office I went to found my insurance with the same information and no issues read more

Don't waste your time your better off going to literally any other facility. Front desk staff absolutely rude, the wait? Don't even get me started on the wait there was 3 cars out front including mine and I waited over an hour to be seen. read more

Care Now only takes payments up front, no billing. We have an HSA card with the employer, which I did not have with me. I had to pay out of pocket, they wouldn't even take the card info over the phone. I asked for an itemized receipt so that I could be reimbursed and was told I'd have to wait two days, then return in person to pick up. I asked if it could be emailed and was told no. Care Now does not make doing business easy with them read more

Their hours are wrong. They close at 8 PM, not 9 PM. Jesus is Lord and He could return any day for church and His bride? Will you be left behind? (Yelp forced me to add more words to my review) read more

They should change their name to care never instead of care now. We were told it would be a two hour wait. 4 1/2 hours later. Still nothing. Don't waste your time. read more

Unethical. The office tests me for Covid and the flu, charge me $350, then tell me it won't be an accurate test and I need to come back in 3 days. You should've told me that up front. There was no reason for me to have to pay twice. You should've told me to come back in 3 days. You are unethical! read more

I have been going to this CareNow for several years now. The wait times are long sometimes, but at least I can wait at home. The staff have always been professional and friendly. The doctors are knowledgeable and kind. They have always taken good care of me and my family members. They recommended that I have Physical Therapy for my arm, gave me the referral Information. They escribed my medication to my pharmacy. Two days later they called for follow up just to see how I was doing. They proceeded to assist with my referral and verified that it was in network with my insurance. I don't think that they know that I am a Registered nurse, but they were on point! Dee read more

I had an appointment scheduled by care now at 12:30pm. I shows up on time. I am still sitting in the waiting room after 1 hour. Many others have gone in after I arrived and still I sit here. They scheduled the appointment. This is not a good way to run a business. This may be a reason why people hate going to the doctor. read more

I did a web checkin. People have come and gone and I'm still in the waiting room. Now a new group of folks are here and being escorted to a room. The ladies at the desk are only able to assure me I'm next while folks who just arrived are invited back. Communication is lacking at this location. If those folks are doing physicals, drug tests,... that should've been communicated. Rather than "you're next" is sounds patronizing. read more

Everyone in there is so nice and friendly. Very enjoyable visits every time I go. Staff is incredible. Will continue to back over and over again . read more

Greatest customer service fromI have ever seen from all employees. They made a small mistake caught it quickly and fixed it promptly. And Miss Desiree, she had me cracking up with her jokes. Ten out of ten made the visit the best part of being sick! read more

Bad experience before I even got there! Called to get an out of pocket quote for 1st visit high blood pressure check and possible prescription and you would've thought I asked an impossible question!!! The girl said "it will be $160 to see doctor and whatever cost of test ran will be due at the end". So I asked can you give me approximate cost to get pressure checked and nothing else so I can be prepared! Thought that was simple! So after being put on hold twice I guess she couldn't answer question so she left on hold for 35 mins till I hung up! Where is your billing dept??? Are you free Willy nillying on the price???? read more

I got a Covid Test back in November 2020 because I had to to be able to go back to work, the second one I had received there, the first one was taken care of in full. I received a bill for double what my insurance stated my responsibility was. I have no problem paying what is my portion. However working with insurance myself I know how contracted rates work. They had what they said was an insurance error as to why it is being doubled billed. I have had 5 different conversations with them about this, once being only 3 weeks ago and was told each time they see what was wrong and would get it corrected and I would receive a new bill. Saturday I got a bill for my corrected portion, but from a collection agency called Medicredit. To say I am livid is an understatement. Because of their negligence in their billing department they are going to jeopardize my credit. Stay away! read more

Stay away from this place if all possible. My son has a potential broken arm from football and has been here as a patient before. This place was slow and we had a lot of paperwork to fill out. After waiting 45 minutes, we were told that the cost would be close to $400 because we hadn't meet the deductible, mind you that my son is still in tears waiting to be seen this is the same place that we just here this spring in June and we were also told by this place that we hadn't met our deductible, only to get a reimbursement check a week later for the full amount from Care Now. Stay away from this place. Just call an ambulance or drive yourself to Texas Health Emergency Room or Memorial Hospital in Duncanville. Follow up- we left and went to Texas Health Emergency a mile a way and what a huge difference. I filled out the paper work and Austin was seen. My son had two broken bones in his arm. They treated him gently, with sympathy unlike Care Now. My same insurance company was verified here, just like at Care Now and my out of pocket was only $25. Stay away from Care Now. You guys can just take all of our records out your system. read more

From the moment i have walked in these people were wonderful The nurses and doctor I came from fort worth just to come here and this will be where i go this day forward!! Thank you for great attitudes and vibes y'all have today!! read more

Every time I have been to this location I have had terrific service thanks to Toya. First impressions are important to me and she sets the tone for a pleasant experience. The wait time is average or less than the wait at my PCP's office and I can always get an appointment same day. Thank you care now staff for your service to my community. read more

I went in for back issues. I did online check in. The receptionist was very nice. I got a text and a call when it was time to come in. I only sat in the lobby 5 mins before I went back. Nurse was very nice and professional. The doctor was thorough and made sure I understood the diagnosis and the medicine prescribed. I'm already feeling better. Hopefully I don't need to go back anytime soon, but this would be my first stop if I'm not feeling well in the future. read more

Scheduled an appointment online. Office called me to confirm within 15-20 min. I missed it so I called right back only to be hung up on. I called back and spoke to Andrea who was rude. She argued with me and hung up on me again. If there was another location closer, I'd go there. As a matter of fact let me look into doing just that. This location should receive NO stars!! read more

I was nervous about going to this location because of all of the negative reviews but I had a very positive experience. They were booked solid so I had to wait till midnight to go online to sign in for the current day. I selected to go in after 10a. They called around 8:30a to give me the pin I needed to fill out the online information. They also let me know it was probably going to be an hour or an hour and a half before they called me in. It might have been closer to 2 hours but I didn't want to go till after 10a anyways and I know they are busy. I probably waited 5 minutes before I was called to a room. Their staff is very friendly and knowledgeable. I had lots of questions and I got an answer for everything on my mind. I definitely recommend this location. read more

I have been attending this particular location for several years now. I've even brought my children here when their pediatricians office is closed. I utilize the web check-in which is very convenient. The staff is friendly and the doctors are great. To be honest they've actually become more of my regular physicians since I've seen them far more than my regular provider. I'd highly recommend this location for your healthcare needs. read more

Our CareNow clinic in Cedar Hill is amazing! It is staffed with caring, compassionate people who go out of their way to always make sure you get the best medical care possible. The doctors are thorough and never rush through your appointment. I feel so safe going there, and always know that these folks will treat me like family. Thanks to the entire staff! read more

Worst place ever! They need to get rid of web check in if you still have to wait 45min to an hour. They are seeing me after 8pm and my pharmacy closes at 9 so now I won't be able to even get anything they prescribe me. One of the providers left knowing they had a lot of patients left. How inconsiderate is that! Where are the doctors that care about the patients? So ridiculous I will never come back here! read more

Horrible service first of they have attitudes. And second off it took me two hours just to go take a drug screen. Like cmon

I trust the nurses and physicians with my entire family. Everyone in my family has been treated here when we were unable to get an appointment with our family doctor. The check-in process is simple and convenient when one of my children or myself are not feeling well. It allows you to complete an online check-in and wait in the convenience of your home. The staff will call you to confirm your initial check-in and call you back when they are ready for you to come in. Most importantly the staff is fabulous!! They are compassionate and knowledgeable. I cannot say enough about how very satisfied I am with the delivery of care and excellent service my family and I receive here at this Care Now in Cedar Hill. read more

This is the slowest place ever. I did web check in and I have been here since 3pm. The dr told me it would take 10 minutes for the strep test and the flue test. I'm still here. I told him I was allergic to penicillin and he still trying to give me something in the family. I have a head cold and he is more concerned with with blood clots. This makes no sense. read more

I visited the clinic 9/14/2018. After trying to get signed into thier online check in, I finally got a phone call saying I was in line and it would be between 2 to 3 hours.. When I arrived there the receptionist Sandy, who was not only rude but confronted me about registering many times. When I explained on my end it gave me alerts that it didn't go through. I was shocked by Sandy's attitude. I later asked about my place in line because another person was called ahead of me and Sandy explained " she is here for a drug screening". Isn't this against the law and HIEPA??? I will never again visit this facility! Beware everyone! read more

After reading some of the recent reviews, I am certainly glad that I was a fortunate patient to not find myself in the: 1) group of patients that had to wait for a hour or more to be seen 2) had a bad experience with the staff once I arrived 3) had a horrible experience with the attending physician I have nothing but good statements to make: 1) I scheduled and checked in via web 2) my "wait time" was no more than 15 minutes from check-in 3) Dr. Nguyen was a refreshing breath of air, considering not only did he diagnose my condition on the spot, but that he did something that my PCP of 20+ years could not/did not do: diagnose my condition! The one gripe that I will make is that all of the forms that I had to complete could have/should have been made available on the web (might want to look into eClinic software), but other than this item, all went very well for me. read more

I would rate 10 stars if possible. My family physician retired 5 years ago I have been going to Care Now since. I check in on line and are seen by a doctor within 10 minutes. I have been seen by the same doctor for over a year now, he his attentive, knowledgeable and caring. The staff and nurses are amazing. They offer Care Now insurance for an amazing $18.00 a month. It covers the visit to Care Now, all services provided and prescriptions. I choose Care Now over any ER in the Dallas area. read more

This Care Now is, by far, the best Care Now I have visited! I have been to multiple locations and this specific Care Now is in a league of their own! Dr. Flowers is an amazing, caring, loving, and knowledgeable doctor! She does not make you feel rushed or like you are just the next patient in line. She listens diligently and takes everything you say to heart. She makes you feel like you have been going to her your entire life. Thank you Dr. Flowers! Also, the nurses and staff are in a league of their own as well. They are very professional, kind, and courteous! Make this Care Now your location of choice and you will not be disappointed! Hats off to Dr. Flowers and the staff for a job well done! Andrew T. read more

Christmas eve visit to this location. I reluctantly came in and never dreamed that I'd have an experience as wonderful as this visit. I have a GREAT family physician and frankly couldn't imagine another doctor's office, let alone a Care Now, coming remotely close to my personal physician. Dr Pinkham and the staff there is phenomenal. Their attention to detail, professionalism, kindness and expertise are priceless. If you're reluctant to give Care Now a try like I was, once you experience the amazing staff and their full service medical care options you'll be sold. In addition to Dr. Pinkham, there's a PA (physician's assistance) and NP (nurse practitioner) on staff. Each of them exhibiting professionalism, demonstrating concern for the patient, maintaining awareness of wait times and most importantly addressing your medical need. A plus staff and level of care provided. Thank you Care Now! read more

Do not go to this one! Web Check Ins are supposed to take precedence over walk-ins but not when you have sat there from open to after lunch time. The D.O. that is there, must be used to dope heads coming in to see her because she is not personable at all. I have been to many urgent care centers but this one needs a new staff. read more

If I could leave 0 stars I would. Called them before driving up here, said I could do a walk in for a sports physical. I asked do I need to go online first for web check-in (bc other CareNow's told me to do so) they proceed to tell me no, I can walk in. I get here just for them to say I have to do a web check in. However since its in the last hour of being open for the day, they can't help me at all today even if I now do the web check in. Lady on the phone sounded like I was bothering her and the 2 ladies at the front weren't even trying to help or acknowledge that they did in fact tell me to walk in. read more