While the medical care at this office may be good, communication has been extremely frustrating. It…read moreis nearly impossible to reach anyone directly in the office because calls are always routed through a third-party service, and no one from the actual office ever returns calls. I have been waiting for months for a callback regarding a simple question, yet instead of addressing it over the phone, they keep insisting that I make an appointment and pay a co-pay just to get an answer. Patients should be able to receive timely communication and basic follow-up without unnecessary delays or extra costs.

Confusing messages from agents/ call center voicemail record available upon request for process…read moreimprovement

Dr. Farmer saved my life during Covid. Being a life long asthmatic with hard to treat allergies, I…read morecame in as a new patient and could barely breath. The worst place for me would have been the hospital. Dr. Farmer aggressively cared for me and administered everything possible to open my airways and he kept me for as long as it would take to stabilize me. He has been my primary ever since and I trust his judgment. It has never been wrong. All the staff are like family and I would recommend this practice to anyone who wants to hear real medical advise and get great care! Thank you Doctor Farmer!

This medical practice is small intimate and just what a patient needs. Dr Farmer is amazing and I'm…read moreso lucky to have such a thorough provider. His staff goes above and beyond to make you feel welcome, get your Referrals done in a timely manner in your chart updated.The location is convenient

Very attentive and compassionate. Dr. Telesford is an excellent Doctor who knows medicine as well…read moreas anyone else. A+

Went to this clinic and it took over an hour to be seen. I was given a diagnostic and sent for an…read morexray. 2 months after and after a number of calls to their office I gave up. The doctor never called me back to tell me the results of the xray and never received the follow up call to continue the treatment. I changed doctors and will never come here. It is unprofessional to not follow up with a patient to let him know about the results of an xray or any procedure.

My tipping point has been reached. It has been one thing after another. Now it is time to find a…read morenew primary care provider. I have been with this practice through its turnover of providers, nurses, and front office staff spanning more than a decade. It previously provided patient centered care. Unfortunately it has lost that focus, along with other best practices. The cost to the care receiver has become too great. It is very unfortunate.

Very knowledgeable doctor Wii call in the evening if he has…read moreadditional information Office workers are very accommodating. You can usually get an appointment within hours His colleagues are also like him and will get you into their office quickly.

I needed a new primary care physician. Based on many positive reviews, Dr. Kumar seemed like a good…read morechoice. I called Family and Internal Medicine to set up an appointment. The receptionist said I could come in right away since they accepted walk-in patients on an ongoing basis. The waiting room was busy and noisy. I was taken aback by a rude sign next to the reception desk admonishing patients to keep track of their children. The receptionist was courteous. I couldn't believe how quickly they were turning around patients since the reviews I'd read of Dr. Kumar mentioned his thoroughness. I waited about 20 minutes to be seen, which I thought was reasonable. A nurse sped through my initial assessment without a single pleasantry. When the doctor walked in, I was very surprised because it wasn't Dr. Kumar. She introduced herself as Suni Jacob. I assumed she was an M.D. but now see she is an APRN. No one felt compelled to tell me that a nurse and not a doctor would be examining me. Had I known, I would have made an appointment elsewhere or with Dr. Kumar for a later date. Suni's eyes glazed over as I explained my symptoms. She dismissed my concerns, answered my questions tersely, and showed no trace of bedside manner. It was clear she wanted to get me out of there as soon as possible. If my experience is any indication, this practice gets away with providing substandard care because their patients have limited options. I have never received such poor medical service.

I have been a patient of Dr. Kumar for about 5 years now. In this time, I have only seen him once…read more Very polite, great bedside manner. My last 3 visits, I was seen by APRN , Sunni Jacob. All 3 visits she referred me to the hospital ED with urgency. Her suspicions were correct and I required immediate care. I found her to be polite and listened to my symptoms . My huge complaint is the wait time, regardless if you are an established patient with an appointment. Their walk in vs. scheduled appointment system needs great improvement. It appears that having an appointment has no benefit. Had an 11:00 appointment and waited until 11:55 while walk ins prior to my 11 appointment were called. Very frustrating. However, their office hours are accommodating to the working patient.

I came for Biote which I used for many years in Boston, MA... They were very attentive and took me…read morein right away... They were very careful to read all my hormone test results before and 6 weeks into it. I found the team warm and understanding. I have no qualms recommending them for this process.... The biggest downfall is the cost of the hormone testing through Quest... They charged me $700 for the test and after 6 weeks I had to pay another $200 .... I wish there was a cheaper method of testing the hormone level

Pellets Don is very…read morethorough I've been on pellets for 8 years in Florida came to conn so happy I met Don and Angelina and staff , he the only doctor who cared enough to get other test done . I would recommend Don to anyone .

Very caring and patient, and an excellent diagnostician. Bilingual in English and Italian. The…read morenurses in the office are very prompt in returning phone calls, and very courteous, too.

Dr. Galante saved my life and prevented me from becoming a quadriplegic in 2006. Because he is…read moregifted professional and because he listens to what his patients have to say he was able to diagnose a tumor in my spinal canal at the base of my skull that was gradually cutting off my spinal cord. He found what other doctors missed and sent me for an MRI when others couldn't be bothered. Dr. Galante sent me to the best surgeon for the job, Dr. Isaac Goodrich. As a team they saved me. I can run, ride a bike, shovel snow and live a normal life 14 years later. Without them I would have been a quadriplegic 13 years ago. His staff has come through for me in other emergencies too such as a burst appendix, but it's not just the emergencies in which Dr. Galante excels. He has common sense solutions to health that involve diet and exercise without relying on pharmaceuticals to cure every problem - a trait I think will lead to a healthier and longer life. He is a beautiful human being as well as a talented doctor that cares about his patients. His practice reflects his professionalism and make you feel welcome as well.

Amazing doctors, sub-par office staff…read more I have been coming here for years. I see Dr. Unsworth who is amazing; I highly recommend going to see her. My one issue it's with their office staff - I find them to be very abrasive at times. Their billing/office manager could use some customer service training as well.

My initial wait time was practically nonexistent. The appointment was 3:30. I was called back just…read moreafter 3:30. The medical assistant was friendly and knowledgeable. The doctor came in at 3:45. She was patient, kind, and thorough. I was contacted less than a week later with the results of labwork and info on how to schedule a follow up. I was very pleased with every aspect of the practice.

I actually enjoy going to get my physical, ect... because the staff here is excellent. This is a…read morepractice of 4 or 5 doctors. My personal physician is Dr.Mary Scheiman. She is excellent. Very warm and caring. Takes as much time as needed during each visit. Very thorough and I am very comfortable talking about whatever issues may bring me there. She is one of the best physicians I've had.

We have been seeing Dr Robert Jones for the past several years. He is well educated, compassionate…read moreand kind. He is an excellent primary care physician. I love the way he listens and addresses our questions. His bio says: Robert Jones, MD, a board-certified Family Medicine physician, offers comprehensive care, that also addresses the psychosocial needs of his patients, paired with kindness and compassion. Dr. Jones, a former high school science teacher, educates his patients on the nature of their illness, treatment options and specialist care backed by clinical studies and research. He includes patients as part of a shared decision-making process.Dr. Jones received his medical degree from Ross University School of Medicine in Barbados and completed his residency at his undergraduate alma mater, Stony Brook University, in Stony Brook, New York

I can't speak to the entire group because there are some great doctors there. However, this review…read moreis about ONE particular provider in the group, Vikram Rao, whom I had entrusted with my medical care since February 2020. Last week I discovered how unethical he is and I would not allow him to treat my dog! Do not become a patient of Vikram Rao. If you value your health and wellbeing, I suggest that you not become a patient of this doctor at Northeast Medical Group, 4A Devine St in North Haven Ct. I trusted him as my primary physician for almost 4 years now, only to recently discover that he does not document all of the medical visits or treatments that he provides. Last week I needed documented medical information from my records to take to a specialist, only to find out that he had not documented anything about my condition yet had been prescribing medication to me for this condition for well over a year. I am devastated, not knowing what to do about the information I need for the specialist. I now have to find a new PCP for treatment of this condition and begin this horrendous process all over again. What Vikram Rao did (I refuse to refer to him as a doctor) is unconscionable and he needs to be held accountable for his actions. I was advised to report this to the Department of Public Health Provider Licensing Investigation Unit and I fully intend to do so. Since he works for Northeast Medical Group, which is a part of Yale New Haven Health, I was also advised to make his superiors aware of this matter. He took an oath to "do no harm", yet that is exactly what he has done to me. There are reviews from other patients about his care on the Healthgrade website, I wish I had seen them sooner. I would never have entrusted my care to this person. The moral of my story is to check, verify, and recheck again. Ask for recommendations from people you trust and by all means verify that treatments being performed and prescribed medications to you from any doctor are documented in your medical records because trying to get a provider to own up to what they did not document can take months, during which time you do not have the information to take to another doctor for treatment. Be extremely cautious and watchful of your medical records. If something is missing or incorrect, it could be the difference between life and death, yours.