This is really a 0 star review. Come see this woman if your problem isn't "too complex." Come see her if you want to be looked at as a drug addict, because she just simply doesn't prescribe prn anti-anxiety pills--or, apparently, insulin, which I guess someone may abuse, but I really have no idea how. Come see her if you want to waste your time and money getting nothing but a referral if you're having a crisis. Come see Mr. Grant, her lousy PA, if you want nothing but the minimal treatment provided and want to be forced to get a second opinion. Come see him if you want to be sent home to take Robitussin and come back a week later with pneumonia. From reception to the physicians themselves, this place is a nightmare. The only bright spot is my own doctor, Dr. Beltran. But after this latest experience, my family is forced to go elsewhere, lest the only good doctor in the practice not be available when treatment--actual treatment--is needed. Update: She called me back to say she couldn't discuss "my partner's" case with me--which is interesting because all through my conversation with her office manager, I referred to my WIFE as my WIFE. So there's another point: come see this woman if you want your relationship demoted by her prejudice. read more

Fortunately I did not encounter any of the complaints written by other yelpers. I was given an appointment right away. I found the staff to be caring and professional. The Dr. Whitley has the best bedside manners. She made me feel at ease and comfortable. She was also very patient with my kid who happens to have autism. She reminded me of Claire Huxtable, for some reason. I did remove a star for long waits on the phone- to avoid that make your appt in person or call non-peak hours (I.e. 10am or 1:30) towards closing time is a no-Go! read more

I have been a patient of Dr. Whitley since I was 18 and will be 35 in a month. She is personable, empathetic, and comforting. I feel as if she is not my primary health care provider, but a wise family friend. I would advise my friends to pay her a visit as she is competent and the office staff are friendly and pleasant as well. read more

Had my first visit as a new patient today and everything, yep everything from making the appointment to having my blood pressure taken to meeting with Dr Whitley was fantastic.! Staff were professional, friendly and helpful. Thank you Diana, Miko and Dr Whitley, I look forward to a wonderful ongoing relationship. read more

I've been going to Dr. Whitley for 17 years, sadly. (Here on yelp today looking for new doctor.) The one star is for her PA, Mr. Grant, who is fairly warm and easy to schedule an appointment with. As for Dr. Careen Whitley herself, she is judgmental and cold. She has frequently made clear her condescending judgments as to how she seems to THINK i live, which are wrong, unsolicited, and unwelcome. She's a doctor, for god's sake, not a member of the clergy! I would not recommend her to anyone, simply because that kind of unprofessionalism does not deserve to be rewarded. Anyone in this profession should remember that they do not KNOW their patients simply because they have treated a few of their health issues. I have a thick skin for the most part, but I have been deeply offended by Dr. Whitley's lack of professionalism one too many times, and I cringe at the thought of somebody younger being scarred by her using her position to "judge", rather than "treat" individuals. read more

I was surprised to see the previous review of Dr. Whitley as I've had the exact opposite experience with her. Dr. Whitley has been my primary care physician for several years now and I chose her specifically because of all the good reviews I received from friends and on other sites, including BPN. Last year I decided to have a home birth and was extremely nervous to talk to Dr. Whitley about my decision since I had heard horror stories of other ObGyn's even kicking you out of their practice for having a home birth. Dr. Whitley not only kept me as a patient, but supported me in my decision. She committed to being my back up physician in case of hospital transfer, and stuck by me throughout my pregnancy. Even when my daughter was post-due at the end of the pregnancy, she remained in close contact and although she encouraged me to come in for an induction because I was at 42 weeks, she respected my decision to wait and continued to remain available to me for advice and consult. She was absolutely wonderful, professional throughout the entire experience, and seemed to care for me on a personal level - beyond just being a patient of hers. As it turned out, I went into labor on my own, gave birth to a beautiful (perfectly healthy) girl at home and continue to see Dr. Whitley. I'd give her a chance and see for yourself... read more

This is a review on the practice of the office. Specifically, scheduling appointments 6 months in advance and not providing a courtesy reminder but then billing you for a non-cancellation for the missed appointment. Upon calling the office, the office manager stated she could not reverse the fee because this is office practice. I stated to her, this is a really lousy business practice, and although I may pay the charge, I will never return to their offices. She apparently wasn't moved by this, as she said "okay" and hung up on me. read more

I have had a number of different primary care physicians due to the fact that we have moved around so often. Since I'm fairly healthy minus my chronic back pain, my visits with doctors are pretty boring; I suppose that's a good thing! Anyway, I went to see Dr. Whitley because I threw out my back when I was helping a friend move. Making appointments with the office was very easy, and they were able to accommodate me with a same day appointment. Upon coming to the office, the front desk person greeted me with a warm smile and even joked with me about me throwing out my back from going to the disco too often and doing dance moves that should be left to the pros. The one thing that I always dread whenever I visit a doctor for the first time is filling out the forms while I sit in the waiting room, but this office is so high tech! They gave me this computer tablet thingy where I just swipe my driver's license and wala...all my information is transferred to their computer system! I didn't have to wait long, and I was seen by their nurse, who very efficient and super friendly. When Dr. Whitley came into the room, the first thing I thought was that she seemed very motherly and genuinely concerned for my back. I told her that I've had this problem for a long time, and never had it treated. Instead of just prescribing me pain meds, she explained to me about how important it is for me to strengthen my back, and to always stretch whenever I can. She even demonstrated the stretches for me, and printed out instruction for the exercises. I left completely happy, impressed and with another appointment for follow up. I would highly recommend Dr. Whitley as a doctor!! read more

I have been a patient of Dr. Whitley's for nine years and she has been my OB-GYN for the delivery of both of my healthy and beautiful baby girls. Dr. Whitley is incredibly professional, warm and approachable. She takes all of my questions and concerns seriously and is truly a terrific and dedicated physician. She has a different "bedside" manner than Dr. Beltram, who is also terrific, but I attribute that to her being an incredibly intelligent no-nonsense doctor.She definitely does have a sense of humor, though, and can be playful once you get to know her. Dr. Whitley spends the time I need answering my questions and giving advice. I feel very taken care of in her capable hands and she has always given me the necessary referrals I needed. As for Dr. Whitley's office staff, they have been with her since I started seeing her and I think that says something positive about her, too. Andy, Elsa, Sabrina and Diana are amazing. They always greet me with great big smiles, are incredibly gracious, courteous and caring. And may I say Mr. Grant rocks! I suffered a third-degree burn on my hand six years ago. He saw me quickly and patched me up expertly. I was in so much pain and distress and he soothed me with his manner and care. I am still so thankful for how well he took care of me and the scar on my hand is invisible to everyone but me. I will definitely continue seeing Dr. Whitley and highly recommend her. read more

Terrible first experience. I call the office to make and appointment and someone picks up the phone and tells me " They will be back at 2pm", and I am like who will be back? I wanted to make sure I called the right office. And the person was very rude. I asked for her name and she claimed it was Monica. Overall not calling back if the office is so rude with setting up appointments I am not even interested in how they treat the patients for care. read more

Dr. Whitley has been my primary care physician for over 20 years. I actually came to her by mistake, but once there was so happy that I stayed even though her office is far from home. Dr. Whitley and her staff have walked with me through several challenging health problems and her care has been nothing short of the best. She is thoughtful, creative and willing to find solutions. I would recommend her to anyone. Anyone! read more

I'm sorry that the other reviewer had such a horrible experience. I too am a patient of Dr. Whitley's. I've been going to her for 11 years now. I have found her and the entire staff to be quite wonderful, and the first to apologize or correct themselves when in the wrong. Dr. Whitley is a very straightforward person who is genuine and honest. This could come across as harsh, but as I am of a similar personality type, I enjoy a doctor who can cut to the chase and be straight with me. She has a pleasant smile and I think that in some odd way helps when you have to hear difficult information. She and I have not always agreed on my course of treatment, but I have ALWAYS respected that she has an educated opinion on the topic. And while I am the expert on ME, her insight helps me make good decisions for myself. Even when she's disagreed with my choice for medical course of action, she has supported the decision and proceeded accordingly (i.e.--she's not refused to do something or told me i was wrong for doing it). I would highly recommend Hills Physicians. read more