My sister was injured in an accident and I'm so glad I found this place on here! The social worker…read morecame in and was right off the bat just rude! At one point she told my mother to stay out of the conversation she was having with my sister after asking a question. She was completely unprofessional and in no way acted like she cared! After such an unfortunate accident, you would honestly think people (especially nurses) would have some compassion! Unfortunately I do not know what her name was but I just want to warn everyone of this place.

I had Heaven Sent come and care for my husband and they were professional, kind and knowledgeable…read morepeople. I was very satisfied with their work. I would recommend them to anyone.

I'm writing this review anonymously on behalf of the hardworking employees at Dunlop House Assisted…read moreLiving. If it were possible to give a place 0 zero stars, then know that I would have done so in a heartbeat. From the director of nursing to the so-called administrator, I have never seen a more unprofessional group of people in my working career. Nor have I worked in a more hostile working environment in all my life. Given everything that we have been thru as health professionals last year with Covid-19 and lockdown you would think they would treat staff better. Instead the staff are constantly subjected to lack of appropriate staffing to safely manage/care for residents. The staff is expected to lift heavy residents without the appropriate safety equipment at risk to their own health. Staff are also subjected to punitive actions instead of initial warnings creating an environment in which staff fear making a mistake. The staff also fear for their jobs when making the decision whether to call out if they are ill or have a family emergency because the Director of Nursing has been known to threaten employees to come into work. Never have I experienced a Director of Nursing who seems to only care about the look of being a DON versus the actual work it entails. One could almost say she is on a power trip. If you are unable to put in the work yourself, how can you possibly be an effective Director of Nursing? Her leadership style screams more autocratic then servant leadership. In addition, the supposed administrator is of no help as well, having created an environment where staff cannot express complaints without harsh rebukes. In any working environment staff should feel at ease to voice complaints/concerns. They should be made to feel like their leadership personnel have a welcoming door to come into. However, this is not the case here, instead staff feel unable to address any issues, they constantly worry about facing punitive actions with no warning, and they cannot rely on their leadership to act like leaders instead of dictators. If this was years ago, I would happily tell you to send your loved one here because the staff loved their jobs and the leadership was great. However, BEWARE!!! Until there is a huge shake up and major changes made, I sadly must recommend you don't send your loved ones here!

From the owner: Dunlop House is a family company in Colonial Heights, Virginia, offering quality, independent…read moreliving, assisted living, and specialized memory care in a welcoming, compassionate setting. You will find a vibrant community focused on the individual needs and desires of every person who chooses our worry-free lifestyle. In our community, residents stay active and engaged with a variety of exercise classes, educational programs, art classes, games, outings, and more. Many special events, lectures, and other programs are free and open to the public. Our team and our resident population are dedicated to giving back to the Tri-Cities community through our annual Fill the Bowls fundraiser benefitting the Colonial Heights Food Pantry and many other local initiatives. Families love the peace of mind they find at Dunlop House knowing that their loved one has access to licensed nurses 24 hours a day, seven days a week. On-site rehabilitation is provided through Genesis Rehab and includes physical, occupational, and speech therapy. The Reflections Memory Care Program offers a fresh perspective on memory care. Specialized training, careful selection of caregivers, and a resident-focused approach are hallmarks of the Reflections program. Comfortable apartments and single-floor, maintenance-free living combine all the comforts of home without any of the work...

I would like to start with how amazing this agency was to my mom and I. We were between services…read morefor our mom who suffers from Dementia and Alzheimer and when I contacted Jennifer, she was so understanding and flexible with our unique situation with my mom. Jennifer took the time to really understand what we needed and then her staff provided quality care and dedication to my mom. The amazing care and patience her staff showed my mom was unbelievable. I wished I would of found this agency when my mom first started needing care. I had peace of mind knowing Jennifer and her amazing staff were taking amazing care of my mom. These three angels Lattoya, London & Linsley took such amazing care of my mom during the short time we used Jennifer's agency. I will definitely use this agency again.