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    Gateway Personal Care

    5.0 (1 review)
    Closed 9:30 am - 5:30 pm

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    1 year ago

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    Right at Home

    Right at Home

    3.0(2 reviews)
    0.2 mi

    I'm very pleased with the care I have received.the care givers are caring and compassionate.i would…read morerecommend Right at Home.

    My family used Right At Home for at-home care for my mom (who has severe mobility issues) during…read morethe weekdays while my dad went to work. I would not recommend this company to anyone looking for care for a loved one. Her caregiver was consistently late (15 minutes +) arriving in the morning. The caregiver stayed on her cell phone the entire day texting, on social media, and taking personal phone calls. The caregiver barely interacted with my mom unless my mom explicitly asked to be taken to the bathroom, in which case the caregiver would take her. One day, my mom lost her strength while walking, while the caregiver was present, and ended up on the floor. For some reason the caregiver would not or could not help get her up? (Though my mom is a very petite woman). My mom had to have the caregiver call my uncle who was at work 30 minutes away, and he had to drive over to the house to help get my mom out of the floor, at which point he stayed with my mom and the caregiver through lunch. He prepared my mom's lunch for her, and even prepared the caregiver lunch as well. My family only used Right-At-Home for a short period of time. My parents have switched to a different agency and it has been a night-and-day difference in terms of quality of care and my mom's overall happiness. I would not recommend this company to anyone who has a loved one who needs care, especially now that they have switched to another agency and seen the level of service, compassion, and attention other companies provide (at a lower cost too!)

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    Gateway Personal Care - homehealthcare - Updated May 2026

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