As a long term and now past board member I can say that Kailey and April our co-managers are doing a great job. Dealing with managers in different complexes in my real estate business gives me a real perspective. They really care and are quick to respond. Our complex is large and it takes a lot of work to keep things going. Keep up the good work. Jennifer T. read more

This company has to be the worst! One star because I can't give zero stars! The only thing they are good at is collect our money. Don't return calls, or if they get back to you, it's after a week later saying it's our responsibility and they won't do anything about it. The stucco company they hired is a joke, they made big holes in my patio when "inspecting" and it's been sitting like that for over 6 months. I had rain damage in my house because they weren't taking care of the stucco in the patio. Now I have to pay to get my patio door casing fixed. There's horrible pest issue in the neighborhood, they're expecting me to take care of it now cause the company they called is incompetent. They lost the checks I gave them previously, where I specifically drove to their office to drop off. They acted like I never did it, then days later they found the checks. List goes on and on. read more

The worst. Never return your calls or emails. However, they never forget to ask for the money!! The worst at communicating. Bonus, the owner defends all of the actions. read more

Worst property management ever. We had a broken water pipe and they didn't do anything to help. Didn't pick up their phone, left them voicemails, and emails. Most useless PM ever read more

This company has been around for several years, they manage to hang on to contracts, based on other reviews, other people seem to have the same complaints. I did something drastic to get their attention, such us posted the pictures of my chemical burns on their FB page and on Yelp, when I needed answers they wouldn't answer the phone, they denied being a supervisor of a certain individual, there are 3 women in the office and not one would help, they feel that because they have hanged on to the contract for years they act as if they are the property owners, I'm going to continue to remind Cardinal Property Management, you work for us, NOT the other way around, you are NOT a permanent fixture, we can and will seek a replacement. If you do business with them, I would suggest reputable companies, I was asked to take this down by Cardinal Property Management. Stop trying to cover things up and next time if you don't want to deal with someone like me, then DO your job. read more

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Worst property management I have ever seen. Never answer your emails, ignore work orders, meetings are one sided tell them your complaints no answer back, no discussion. Just a blow off. They don't enforce property CC&Rs. Company is a joke! read more

The worst property management team I've ever experienced. All they do is manage the gate, and it's been 5 months, and we still don't have gate access. Every call to customer service is, "we followed up with the vendor." I got so frustrated that I reached out to the vendor directly. They let me know that Cardinal never reached out to them. Shocking. Amanda and Allison, specifically, are worthless. read more

People are so negative.You loved Cardinal when you was homeless on the streets and they open up their doors for a place for you to live. Fix sh*t yourself. If they taking forever and if it's that important. That's like me taking my least in vehicle and saying.My tire is flat.No fix the tire yourself. I have no problem with them they respond to me more than other realtors Through phone and email . All of their properties are beautiful. read more

recently cardinal advised my mothers condo association to not up there insurance so that she would be able to obtain a FHA loan they say they are for the property owners, but they do not take in consideration the needs of the homeowners. Very poor customer service when it relates to the homeowners read more

Think twice before hiring Cardinal Property. I had to pare down this review by 2/3rds because of Yelp's text limit. Under Cardinal Property Management our association dues have risen more than 150 percent in the last 20 years I've been here. And they keep rising. That should be your first clue. I own property in another HOA, and fees haven't risen a cent in eight years, despite the property being located in a more arid region and requiring lots more water for landscape. Both my properties are valued the same, but the other HOA dues are about half of Saratoga's. The other property has a large recreation center with an Olympic-size pool and an assembly hall that sits on acres of land. One reason possible for such lower rates is the other HOA fired the last management company. Yes. I complained there too over vegetation issues. I've ask board members years ago why they don't they put the Cardinal Property Management contract out to bid, like most local governments do, but you can probably see why the board doesn't. T Look at the reviews of board members on here. It appears Cardinal Property spend a lot of PR time working with board members. Over the years, I've seen many mistakes. Once, I complained about what color selection we were getting for the outside of our buildings. When I came home, my condo was painted blue. Cardinal Property never asked my permission, or warned me this was going to happen. Cardinal Property will cut out vegetation in your patio without firm notification and then charge you for it. It took a gob if complaining to get them to rescind that fee. Just this week, I had a conversation with another homeowner as to the ridiculous nature of vegetation standards in the community. I told the homeowner she just didn't know how to complain. Just a couple months ago, residents were given conflicting information as to whether their car would be towed when vegetation was to be trimmed. Security at the site couldn't reach their office or Cardinal Property to clarify the mistake. People had to go to work not knowing their spare car would be towed by the time they got home. The security here is also bad. There is a dedicated thief who will go through your car's glove compartment various times of the year if you leave your car unlocked. Security is lax. I've lost more than a thousand dollars in stolen property from the parking lot. For all the money we spend, there are no security cameras in the parking lot. The accounting department is the worst. For some reason they can't tell me, Cardinal Property charged me a late fee when I'm signed up for automatic payments. What? They said it was their mistake. They still haven't reimbursed me the late fee. Then, they charged me twice in the same month. Add that to the fact their website is one of the most unintuitive, amateur, unnecessarily-complicated sites I've ever experienced. And that includes my time working as a tech director at my school site. Before my years as a teacher, I spent a number of years as a reporter and a columnist covering city government and issues for The Orange County Register and other publications, and it could be my expectations for good governance is too high for the HOA sector. However, think twice before your community hires them. They are expensive. They are incompetent. __________________________________________________________ Jan. 29, 2020 Update: Since writing this review, the board and this management company have decided to retaliate. A couple days after this review, I saw one of the board members looking at my property. Then a week after this review, the company sent me a notice of violation letter. What's really strange about this violation notice dated Jan. 17, 2020, is it comes with a picture of my patio from August of last year. I voluntarily trimmed the plants in the patio at that time. It says my palm tree fronds need to be removed. They were removed five months ago. Plus, now, the my van conversion, which can't be parked inside my unit's garage, is now getting ticketed by security. What's different now? This review. Yes, it's my opinion, but this company deals in retaliation. If you're looking to buy in the Saratoga Complex, just know you won't be treated fairly by the board. They are nice people, and nice neighbors, but they will be the first to throw your property under the bus if it affects them negatively. Evidently, this review did exactly that. BTW... I still haven't been refunded the $280 they doubled charged me last month and the erroneous $14 late fee they apologized for taking on to last month's property statement. read more

If you check my reviews I have a policy of only reviewing when I can give five stars. But with this company I am going to make an exception. The absolute worst in customer service, follow up and keeping their word. Finally, the board at our condo has given them their walking papers-- I believe maybe under a year. One of the homeowners has filed a lawsuit against them. I could regale you with horror stories of sewage seeping into the units, asbestos complaints, several months long plumbing disasters that were never dealt with, holes and leaks in the bathroom and no kitchen access (since April) that were given lip service and empty promises and never followed through. Zero sense of urgency. The worst part is the lack of caring and compassion with anyone you speak to. If you're lucky to get a return call, or get through to a manager, they will take down the information, yes, -- and make promises. They will even file a work order-- Good luck in seeing anything happen. read more

I give 1 star cardinal management is the worst company ever they give 3 week or a month notice Pretty pethatic considering I had lower back surgery and were basically told we have to leave are home cardinal management your pretty pathetic in my book would you kick your own mother out of her home after she had back surgery you probably would, this is not a rental we own property Seaview townhomes is managed by your pethatic company read more

Susan Naples how could you allow Dominique Zarate and Alison (refused to share her full name, but so called head of customer service) anywhere near customers? I was call rude for ask why our water was shut off many hours outside its scheduled time. Alison said it wasn't a "big deal", yes you hear that correctly, not a big deal that there is no running water in the building. We pay this HOA handsomely for them to speak like that?! Dominique Zarate called me rude for asking for help and when I ask for Susan's contact info she hung up. These people are supported to help residents in a time of most need. Beyond the fact that these people shouldn't be employed anywhere, I just trying to piece together how two people (Alison and Dominique) could be so uncaring about children and family not having running water. THEY TOOK NO ACTION. THEY SCREAMED AND TOLD ME THEY COULDN'T CARELESS. My heart is broken that people like this are in this position. It's an important job that deserves professionals. This is one of two times I have ever posted about a business! I hope you heed this and run!!! read more

Unfortunately, to put it as nicely as possible, management communication skills are limited.

Our HOA has been using Cardinal Management for the past few years and they are awesome!! They were essentially our third management company in just two years, but I'm glad both parties have stuck it out. I appreciate the professionalism and extensive knowledge of our head property manager, Lisa. I am also impressed with how Cardinal has navigated unchartered waters with COVID-19 in protecting their employees. We have been able to continue meeting with the Board, releasing our newsletter, and accomplishing work on our grounds despite all business being done remotely. read more

Absolutely the worst company to deal with for HOA approval. If you like having emails ignored, requests lost, phone calls thrown to voicemail and applications on hold for months... they're perfect for you! I would never recommend this company nor would I ever purchase a home knowing they were the prop management company. Absolutely shameful read more

I had emailed and left several emails and it took over a month to hear back with a solution. I even wrote a message on their new online portal. Nothing... finally hearing back, no apology or explanation of their unprofessionalism. Where is the accountability here? I guess as a homeowner, we don't matter to them... read more

California residents and/or renters residing within California HOA do have standing and rights to sue and enforce HOA bylaws and CCR & R pursuant to Civil Code Proceedures §4515. This Cardinal Property Management is still managing the Bishop HOA where I am currently living of which is located in Westminster,CA. Please read my profile where I blogged about this HOA in my wordpress website. Yelp does not allow me to provide links directing you to various blogs of mine from other sites. In any case, there now exist new CCP where residents and/or renters residing within HOA now have rights and standing to sue and enforce the HOA bylaws and CCR & R for more reasons than none. Please search and read this new Civil Code §4515 online and know your rights and standings. I am cutting and pasting the contents and text of this CCP below. This CCP was not created and/or now exist because of a few residents and/or renters upset of the conducts and behaviors of HOA management companies similar to Cardinal Property Management. All I can say is that residents and/or renters keep up with whatever you were and are doing because somethings works in order for the legislatures to create and place more of these similar CCPs into existence. +++++++++++ Civil Code Proceedure §4515 ++++++++++++++++++ here is the link where I cut and paste the text below: https://www.davis-stirling.com/HOME/Statutes/Civil-Code-4515 Civil Code §4515. Assembly for Political Purposes; Flyers. (a) It is the intent of the Legislature to ensure that members and residents of common interest developments have the ability to exercise their rights under law to peacefully assemble and freely communicate with one another and with others with respect to common interest development living or for social, political, or educational purposes. (b) The governing documents, including bylaws and operating rules, shall not prohibit a member or resident of a common interest development from doing any of the following: (1) Peacefully assembling or meeting with members, residents, and their invitees or guests during reasonable hours and in a reasonable manner for purposes relating to common interest development living, association elections, legislation, election to public office, or the initiative, referendum, or recall processes. (2) Inviting public officials, candidates for public office, or representatives of homeowner organizations to meet with members, residents, and their invitees or guests and speak on matters of public interest. (3) Using the common area, including the community or recreation hall or clubhouse, or, with the consent of the member, the area of a separate interest, for an assembly or meeting described in paragraph (1) or (2) when that facility or separate interest is not otherwise in use. (4) Canvassing and petitioning the members, the association board, and residents for the activities described in paragraphs (1) and (2) at reasonable hours and in a reasonable manner. (5) Distributing or circulating, without prior permission, information about common interest development living, association elections, legislation, election to public office, or the initiative, referendum, or recall processes, or other issues of concern to members and residents at reasonable hours and in a reasonable manner. (c) A member or resident of a common interest development shall not be required to pay a fee, make a deposit, obtain liability insurance, or pay the premium or deductible on the association's insurance policy, in order to use a common area for the activities described in paragraphs (1), (2), and (3) of subdivision (b). (d) A member or resident of a common interest development who is prevented by the association or its agents from engaging in any of the activities described in this section may bring a civil or small claims court action to enjoin the enforcement of a governing document, including a bylaw and operating rule, that violates this section. The court may assess a civil penalty of not more than five hundred dollars ($500) for each violation. (Added by Stats. 2017, Ch. 236, Sec. 1. (SB 407) Effective January 1, 2018.) read more

This property management is a joke!! Worst people to deal with. They don't return phone calls or emails. Do not hire them!! Lisa Bryce, Account Manager, is an incompetent piece of tool. She can't help you with anything you need. Thank goodness our complex got rid of these snakes. Also, they started canceling all our appointments as soon as they knew they were getting fired as our property management company. Don't waste your time with this idiots. read more

I seriously hate dealing with this company. They were the property management company for the condo I owned for over six years. I can safely say that if I ever wanted to buy somewhere again that had an HOA and I found out they were the property managers, I would not even put an offer on the property. Although my interaction with them was minimal over the years, every time I had to contact them about anything it was a complete hassle. Examples include: Requesting a replacement pool/gym key - Not only did I have to pay $25 for it, they treated me like I had committed a felony by losing it. I was absolutely grilled with questions about how/why I lost it, I could not send anybody else to pick it up, and they wouldn't mail it to me. Their hours suck, so I had to take time off work to pick up the key, even though I gave them verbal permission to have my father pick it up, and even offered to have him show his ID when he got there. Reporting a water leak - Due to their incompetence, a water leak I reported early in the morning was not reported to their plumbing company until almost seven hours later, even though I called and asked them to follow up. I actually had to call the plumbing company on my own to see what was going on. This resulted in me having to pay an after hours fee. After I complained to multiple people there, they made the plumbing company refund me - they couldn't even take responsibility for their own screw up and eat the $100 fee. Termites - Upon selling my condo, it was discovered through an inspection that there was a small area of the exterior that had termites. The termite company sent them a copy of the report. They did not contact me. After four phone calls that went nowhere - oh, i'm sorry, they went to a mailbox because nobody there knows how to answer the phone - I sent an email. I was told that I needed to "order a termite responsibility letter" in order to move forward. That letter cost me $30. Plus a $5 "convenience fee." After ordering it, I was provided with a one page PDF document that told me I needed to fax them the report with a cover sheet. Are you effing kidding me?? Once I faxed them the report, they told me it would take up to five business days to send me another letter. On the fifth day I contacted them, because I hadn't heard anything. They responded by sending me a letter made out to somebody else, saying they wouldn't fix the damage on the EXTERIOR of the building. I then had to go through my CC&R's and email them asking them to tell me where it states in the CC&R's that I am responsible for the exterior of my building, since I couldn't seem to find that page. They ended up writing me back (after I called and asked them what was going on) with a letter made out to me that said they will fix it - on an unknown date in the future. Guess they don't care if termites continue to eat away at the building. Other fun things include them installing a new mailbox and making me take time off work again to go pick up the new key, only replacing half of the communities porch lights (not my half, of course), not doing anything about the broken gym equipment or having somebody clean the gym, and not knowing the contact info for the security patrol - they gave me the number to one who patrolled the community years prior, and then didn't answer the phone when I called back to find out who the correct company was. Their website boasts of using HomeWiseDocs.com for "the next generation in document and data delivery for community associations." More like the 1980's generation, as they require you to fax all info to them. You would think I would have been able to email the documents or even upload them onto their "next generation" website, but no. You can pay your HOA bill online, but you will be charged a fee, so keep your checkbook handy and stock up on stamps, because I don't think you want to pay them any more money than you already have to. The final cherry on top was finding out I had to pay them a $275 "transfer fee" when I moved. Yes, because it costs $275 to have somebody update their system with the name of the new homeowners. Good riddance, Cardinal. I have never been happier to no longer have to deal with a company before in my life! read more

Cardinal has managed our association for a number of years with expertise and professionalism. The people are a charm to work with. In the recent couple years, we have had to deal with some personnel changes and the installation and use of a new set of systems at Cardinal. The road has been bumpy at times, and in fact we are still working through some issues with their new software. But Cardinal has been responsive, cooperative, and done their best to make changes needed to keep our association functioning well and board members informed. They have been a good partner. read more

I became a board member of my HOA and learned quickly just how professional and knowledgeable Cardinal Property Management is when it comes to working with an HOA. I've been able to learn more about the ins and outs of HOA management with their patient help at every turn. Currently, our adventures in virtual board meetings are the latest hurdle we are tackling head on with them and it is going well. I'm very pleased with their services. read more

This is a poorly run business masquerading as a professional organization. In the two or three years they have "managed" the large condominium community where I live, their low standards have not improved. Both e-mails and telephone calls are not responded to in either a knowledgeable nor on a timely basis (6 days before I hear back?!), and no one seems to be able to supply answers when they actually do respond: when I informed them of a burnt out light bulb directly outside of my residence using their website, it took 3 days for someone to phone me back, and then she asked me what the voltage of the circuit was. What the heck? Our Association (260 units) was assigned to someone who had just passed a management certification program: guess the results of that executive decision. No one appears to be accountable. If there is a chain of command, it is a well kept secret. I recently spoke with a licensed realtor who had nothing positive to say about Cardinal: Be forewarned. read more

I have contacted cardinal management multiple times and they do not respond or email back in regards to the asbestos found in my ceiling. I needed the bylaws of the HOA so I can give it to my insurance company and they have not contacted me back for a week now. read more

Worse than garbage. They take their sweet time for any matter! On top, impossible to get a hold of. Not sure if it's me but this is every property management. Maybe I should get in the business of managing properties as these guys don't do anything and are useless and get paid for it! Anyone who wants to use these guys for managing be warned! read more

They have the worst website I have ever seen. If you click on "FAQS" you get an empty page. If you click on "HELP" you get an empty page. No contact info anywhere except for the ability to "Submit a Request", by which you might get a response within a month, if ever. Absolutely useless. read more

In June I returned home from vacation to find that my entire condo had been flooded with sewage. I put in an emergency call to Cardinal and sent a plumber the next morning to clear the lines and find the problem. The result was the HOA was responsible for the back up. No one was sent to clean anything up I did it on my own. The pipe that lead from my Condo to the street was misaligned and needed to be fixed. After a month or so, they fixed the wrong pipe. There was no oversight on the job. I called cardinal at least three times made a trip down there and eventually called the plumbing company myself. Every time I talk to the manager, she was very NICE, acted surprised and like she was hearing it for the first time but no answers. After another month they finally moved forward and moved me out entirely then gutted my condo down to cut through walls and tile no floors no closets bathrooms ...a ghost of a home.Then it took another month to decide they were not responsible for the rebuild. You don't know who to blame because you don't know what the communication is like between the HOA and Cardinal. No one was in charge of anything.., I felt so lost and still do. I asked the manager of Cardinal, "Who is in charge?" She laughed and said 'well you'! I've never experienced something like this, nor do I ever get a feeling or a sense that anything was being taken care of properly.My insurance is now involved thankfully but others have had insurance companies denying them after Cardinal started a process that they don't quit explain. read more

I am updating a frustrated review of Cardinal Property Management to 5 stars as that is the level of service I recently received. I was having problems with an association controlled sprinkler within my property first overwatering, then not watering at all. There was no progress with my repeated attempts to report the problem until Ms. Farrah Esquer personally took it on. Within a week problem solved! During that week she kept in constant contact with updates and had the landscape company doing the same. It was such a pleasant and smooth resolution, I was very impressed. Ms. Esquer is a true professional. Life would be so easy if everyone preformed their jobs to the level she does. Thumbs up to Cardinal, keep up the good work! read more

This is the worst company possible. Like the other person wrote they are very rude company. No clue to what they do and very, very unprofessional. Go look for another company. Do not hire them. Will work with our association to find a new management co. read more

Sorry to hear about all the bad reviews about Cardinal, sometimes more communication is needed from the board and not just nasty emails or reviews. Although most of their requests are problems, it's good to talk to your agent and understand your community needs. Have someone from your board have a closer relationship with your agent, keeping in touch weekly and you will find out problems in your association will be quickly resolved. Thanks to Wes, our association with 92 units run smoothly.. Jim. Seaview Townhomes, San Clemente read more

Absolute crooks. They failed to properly notify me that they changed billing systems. For years I've always paid on time through auto pay. After waiting for almost a year they send my account to collections. I paid in full immediately including late fees and called to complain that a simple VM would have corrected the situation. I requested a refund of only the late fees and was (not surprised) denied. Beware. They'll send you an email that get marked as spam and then wipe their hands of any accountability. Feels like a sleezy wait to increase their income. read more

By far the worst company I have ever dealt with. The ladies there including Jennifer and manager Kate are on some major woman power trip. I left Jennifer 3 messages to have my car safe listed and never got a single call back. My car was towed 3 times right out of my designated spot and I have spent well over $1000 in impound fees. Supervisor Kate gets on the phone and instead of setting an example for her employees, she interrupts me a few times then tells me I'm not the owner and hangs up in me. I am a tenant who is getting towed left and right, I should be able to voice my concern. Get new people in there or these ladies will drive your property management company right into the ground with their outstanding customer service skills. I will be pursuing this matter until it's resolved. read more

This property management company is a nightmare to deal with, and it seems like they go out of their way to screw over the homeowners in the neighborhood complexes they manage. They will drag their feet several months to get anything done, will try to pin fraudulent charges on you by making baseless arguments and pointing to the CC&R (which in our case did not support their arguments), they will obstruct your attempts to get repairs done the right way, and then force you to take them to court rather than try to resolve things amicably. If at all possible, avoid living in a place where these guys are in charge. It won't be pleasant. read more

Their receptionist acts like a screener when you call about issues. And if you don't tell her specifically what the problem is, she doesn't let you through and gives attitude. The specific agents don't know what's going on half the time. I had a roof leak and they had me wait to get approval to fix it.... as rain and mud continues to pour in. I end up with the damages and costs to fix more damages than I need if I were to have the roof fixed timely. The next time they pull another one of these, I'm writing a formal complaint to the board. read more

Horrible company. I called them about an issue I had re: the dumpster. 1st off don't treat me like I'm a renter. I'm not, I'm an owner. You manage the grounds, which by the way we pay a fee for. Our HOA board is a board full of idiots and nothing gets done. I'm tired of a management group that doesn't manage a thing. Figure it out and correct the issues that are brought to you by the owners! read more

This is a very professional property management company. They manage a condo association in La Habra where I own a rental property. They have been very responsive to my questions and requests. I look forward to working with them in the coming months and years. read more

Great customer service at Cardinal Property Management. Teri was very quick to respond to my questions as a new homeowner. I look forward to having more positive interactions with my assoc. read more

After our previous Building manager left two years ago we didn't get an experienced manager who can literally "manage" the issues in a large condominium. The response to majority of problems is that it will be taken to the Board, or she have limited options. Well, too bad! Management is not just about the title. It's about having problem-solving characteristics. Once they are assigned, it's difficult to get rid of them. So, I suggest to stay away. I have talked to my friends in different condominiums. They are provided with good service, condo fees are lower and they have ideas to take care of issues. In one instance, I heard that all pets (dogs) have a DNA sample, so in case of accident they can find the owner. Here, they cannot even control dogs poops left in-front of the building! Building's maintenance team will charge you $20 just to remove the screen of your window so you can have it cleaned. BTW, they don't bother to clean the balconies' windows, but if you do it yourself, be ready because when they power wash the balconied you have to clean the large windows again.- this review is addressed to the Cardinal Property Managenet in VA/ Alexandria. read more

In reading through some of the reviews I am amazed at the complaints and poor ratings. Our HOA has been with Cardinal at least 8 years that I know of and I believe longer. As an owner of a property and now a current board member we have not seen these complaints. Unless you take an active role in a HOA you won't understand that the HOA board hires the property management company, like Cardinal, and must give them the tools to do an excellent job. They can only do and in a timely manner what the board has authorized them to do. With the California HOA laws, the manager's hands are tied to authorize some things without board approval. Many boards only meet once a month. The ability of the manager to reach board member(s) mid month can be a challenge. Emergencies can be handled faster but non-emergency items can take up to a month. An item that needs to be discussed must be on the agenda or it must wait till the following board meeting. That's the law. The best way to improve service is to attend the board meetings and bring the complaints to the attention of the board. read more

These people are thieves. Zero communication, they were fired by my association and left me with a bill I didn't know about. When I contacted them, both the account rep MIKE RAMM and his boss "had left the company". Don't trust these con artists. Find yourself another company or just tie a dog to a fire hydrant you'll get the same amount of work either way! read more