I recently had a new A/C central air system installed to replace my old system. Installed was a new…read moreoutside condenser & a handler. It was installed by a different company on Long Island. The install went fine & the unit is working well. HOWEVER, I tried numerous times to contact this company by phone & email. & got no response back. (It's like they fell off the face of the earth)!! So I called Soundview & requested that a tech come down to look at a new thermostat I was looking to install. They sent Justin. He could not have been nicer, helpful & informative. He told me that the A/C unit I have does not require a multi stage thermostat & as such, I can return it to Walmart saving me $270. He also explained that the unit though not top of the line, was a good reliable unit that only requires the thermostat I already have. Lastly, Soundview was a pleasure to work with, Justin showed up on time & as a result, they will be my "go to" company for all ongoing A/C requirements. I highly recommend them!! J.F Smithtown

I must be doing something wrong. I know on ur little island the demand for skilled trades…read moreoutstrips the number of service providers there are. And when you subtract out the unlicensed, uninsured people from your list your choices are minimal. I wanted to replace our thermostat after a slight remodel. The old one was dingy and couldn't be salvaged. While we were at it we decided to add WiFi connectivity beacuse, well we don't really have a true need for that but since a thermostat was only a few dollars more i figured, why not. After examining the current thermostat and the wiring at the HVAC unit i was convinced the the job was beyond my skill level. Having seen Soundview shop every day on the way to the gym an knowing a couple of them work out in the same gym, I thought I'd give the local team a shot. They said they would send someone by to look at the job to give an estimate. The estimator cam by and looked and tinkered with the system for about 45 minutes. in the end he said my control panel wasn't compatible with new generation thermostats. This wasn't hard to believe, we know that the builder relied on a lot of "closeout specials" when building the house 20 years ago. He also mentioned that we may need a new damper. He stated he didn't have the control panel on the truck but he would go back to the office and have them contact me with a quote for the work. He gave me a ballpark but said they office would need to validate once the sourced the exact parts. I agreed and indicated I would wat for the quote even asking how long the job would take. I paid the service call fee on the spot and thanked the technician. Well it's been over a month and I'm still waiting for a callback with a quote (not really anymore). maybe I have a unique facial tick that coincidently tells people to "ignore this man. In the interceding time I've been able to call someone ese have the work done and get on with my life. So much for the local team...

i needed emergency AC repair during a heat wave on a Thursday. I called around to a half dozen HVAC…read morepeople, no response or said they could come by the next week. Eddy was there that day, fixed the problem. I was expecting some crazy emergency rates, but no, Very reasonable. Highly recommend.

Eddy (and ECE) is the best. Reachable day and night he helped us through an emergency heating…read morerepair late night last night, and even followed up afterwards to make sure everything was continuing to perform as expected. Really appreciate the help and will be looking to Eddy for all my heating and cooling needs going forward. A++++.

I did a major basement renovation last summer and my contractor used this company to upgrade my…read moreentire service. I went from one zone of central air and converted it to 2 zones with ac and heat. To say it has been a disaster has been an understatement. When they put the new system in I told them of a particular room that didn't stay as cool as the rest of the house. They said they would make sure to take care of it. Well the new system actually works worse than my 20 year old single zone system. A few highlights On one hot day the thermostat upstairs is set at 68. My sons room is well over 73 degrees The hot room that was a problem is 74-75 degrees on hot days even though my thermostat is set at 68. The basement renovation they decided to put only one vent all the way on the back by the Bilco door. In the winter the basement is 61 degrees while the thermostat is set at 70 on the first floor. They had to come out here 4 times before they realized they wired the system incorrectly when they installed it I don't expect exact temperature match with the thermostats in every room. But when I drop 40k plus a new system it should be pretty damn close. They often send guys out and say they will come back or talk to the owner about the problem. They never do. Stay far away

I couldn't be happier with the work P&B Heating and Air Conditioning did. My central air has been…read moregiving me a problem for a long time, and from the moment I contacted them they were professional and responsive. The technicians were knowledgeable and worked efficiently to get the job done in a timely fashion. They made sure everything was clean and in perfect working order before they left. The quality of their work truly shows, and they went above and beyond to make sure I was a satisfied customer. If your looking for a reliable, honest, and skilled HVAC company than I highly recommend them. I will definitely be using them again for any future heating or cooling needs. Thank you for a job well done!! Susan Weber.

I was referred to Donlon Bros in Bayport by a local supply company. I called them Friday morning…read moreand Taylor came at 1PM that same day. He checked why my gas tankless system was not putting out hot water. He was so friendly, so informative, just a really nice guy, found the problem right away and fixed it right away, and he gave my all sorts of tips on what to do about other problems I have been having with my old Patchogue house. I will only call them for now on and will recommend them to everyone for heating/HVAC. They were also reasonably priced. Thank you so much Taylor, and Donlon Bros., you guys were very good.

Donlon Bros technician came to the house, diagnosed our problem and refilled our freon in our split…read moresystem. It was determined we needed a new system installed. I have called twice with no response. Very disappointing and would not use them to install based on this experience...Frank

Do not call this company. They keep changing appointments. Told me he "forgot" he had another…read moreappointment and was pulling in their driveway. I get a text from him by mistake that he forgot tickets for big splash. Don't know if this was supposed to be Splish splash and he was bringing them there. he didn't like my attitude when he changed 3 appointments and said I'll be here. Don't use him

Tried to change the filter my self. They came in and charged me a ton of money just to turn a…read moreswitch that I forgot to put on. The owner was smug about it stay away

A perfect job from estimate to turning the final screw. Hampton's Air is a great team to invest…read moreyour hard-earned money with. You will not be disappointed.

Great and accurate service. My transformer on an air handler died from age, and 4 hours after…read morecalling Hamptons Air - my AC was fixed!! (On a weekend, too!) Excellent communication, timely, and experienced. Thank you for your help - 5 stars.

I have been using twin air for 20 years. They never disappoint. They replaced my air conditioning…read moreunit, thermostat, furnace, outdoor platform for the air conditioning unit and water heater- all Rheem. They gave me an incredibly fair price. A team of 4 men came at 7:30am and was finished at 12:20pm. They were fabulous, explained how to check everything and left my home as if they never came. I would give them a 100% rating. I have absolutely no complaints. if you have any heating or air conditioning issue call them. They run a fair price, excellent work company.

Avoid avoid! If you are looking for an HVAC company, DO NOT…read moreuse Twin Air. They are fly by night outfit that do not back their work and will find any excuse to get out of their obligations. I have been in the design and building industry for 4 decades and I rarely come across such opportunistic behavior as the one I experienced with my interactions with Brian of Twin Air. We bought a newly built house this January 2024. The house was built by Twin forks construction company in 2023 and finished sometime in April 2023. The owner had to moved out of state so they sold it only having lived in it for the weekends of the summer and fall of 2023. Less than a year to date!. We entered the house January 5, 2024 and immediately realized that the Nest thermostat installed for the HVAC system is doing whatever it wants, raising the temperature and lowering it at will, but we had heat so it was not urgent. We figured we would address it next time the HVAC people were over to discuss the new items I wanted to discuss with them. I had contacted Brian of Twin Air to come out and see us because we wanted to make some modifications and additions to the system in our plans to expand the home. After I spoke to him once early January when he did not know what his schedule would be, he never called me back although I left numerous messages. About once a week I would call and leave a message if someone can get in touch with me to discuss the changes I wanted to make. Finally a lady in their office picked up who told me she was away for 2 weeks and maybe that is why people Were not as responsive and she asked what was the visit for to let Brian of Twin Air know; so I gave her a short list. Never heard back from anyone. They never came and I never met them in person. This past weekend, February 23-25 the HVAC system stopped producing heat and regardless what temperature we set the thermostat to, it stayed at 61-64 degrees maximum. It was thankfully not cold one. Now this became an emergency so I called Twin air, who finally called me Monday, not during the weekend, only to say that my system is out of warranty and that they would charge me $165 for the visit since I am the second home owner and that they can only come this Thursday!!! Imagine you are in your home with jackets hats and scarfs and the company that installed the system not even a year ago tells you that they have an opening 5days later..... and you have to pay for The visit... after the first month the system has experienced continuous usage for heat. The previous owner forwarded me an email where Brian was stating in April 10,2023 that he "just finished the work last week"; hence April ,2023. Today Brian tells me that the work was finished in January 3rd when clearly that is not true and that he conveniently does not remember who installed the Nest thermostat, although it is stated by him that he left the Nest box on the boiler", in the same email to the previous owner. Needless to say he did want to come and troubleshoot the system under warranty but even so, he never confirmed he could fix the thermostat that he claimed he did not remover who installed it. You can make your own assertions from this story, however, I want to stress to anyone out there looking to do work with this company that they should think three times before hiring them. They might seem nice at first glance but you don't know what they will do when something goes wrong if you are lucky enough to get them to respond on the phone.

Lots of delays, missed appointments, damages, will not honor warranty…read moreWorst contractor I ever worked with in my entire life ! Stay away!,,

Total life saver! I'm a new home owner. Trying to save on oil, Well, I forgot about all that…read morenonsense during the holidays and ran out of oil over night and the burner would not restart. Called as an emergency and they prioritized me to get same day service. A totally awesome experience. Tech was awesome and got me up and running, I'll be calling for my yearly maintenance with these guys!