Property Management needs major improvements. Snow clean up is not done on a regular basis at small…read moreapartment complex in Wilton. Driveway is treacherous in sunny summer days - a nightmare in the winter! Tenant has been doing the snow clean up and shoveling. When a call was placed about the driveway being a sheet of ice was rudely told the tenant is supposed to place a call to Agent and request snow clean up and/or sanding. Any other apartment complex would have automatic plowing and shoveling services. And if a call was placed about services not happening, most Agents would be placing a call to the plow company and questioning why the property was taken care of instead of snapping at the tenant that they should have called Agent. Very unprofessional and already looking for another property NOT "managed" by Kokko Realty to rent.

I called and left a message for their rental agent four times over the course of a few weeks. Never…read moregot a call back. The apartment is still listed and I was told it's still available. Apparently they are just too busy for us lowly renters. Very frustrating. There are plenty of realtors out there and there's no reason to use this one.

The Ridge at Eastern Trails: Pros-new and clean. No carpet inside apts…read more Locked foyers (when residents don't keep doors propped open). Elevators. Laundry on-site. Small stackable W/D in some units. Friendly, helpful staff. Convenient location. Mostly quiet neighbors. No bogus move-out charges if cleaned to reasonable standards. Short-term leases available. Pets allowed with pet rent. Cons: Lack of amenities one might expect at this price point. Not enough parking. Snow plowing is a hassle-cars must be moved off the property for a couple of hours and sometimes began earlier than scheduled. Thin ceilings-we lived on a first floor end unit. Not much lateral noise but tenants above were perpetual "stompers". Cheap appliances: small, low, shallow fridge with no ice maker. Dishwasher left contents wet. Oven took forever to preheat. Mildew-like odor when heat was off. Water also tasted moldy (even during winter, so not an algae bloom problem). Can't comment on repairs, as we had no such issues.

I recently moved into Eastern Trails apartments. The apartments are large, clean and well…read moremaintained. I am quite impressed by the size of my one bedroom. It has tons of closets, new windows and sliders that open and close easily. Custom blinds that are easy to open. The cabinets are a little dated, but freshly painted. The laundry room is clean and well maintained as well. The leasing staff were awesome to work with. I worked with Katelyn, who is very patient! They even gave me a welcome bag. I have found the neighbors to be very warm and friendly as well. The only negative I can really give is the odor in the hallway - but I think you get that with any apartment.

This company leaves a lot to be desired in my opinion. I have lived at my present address for 10…read moreyears and I mostly try not to make any complaints because both board members are my neighbors. It is difficult to make complaints against any board member because they do not really want to address it with them and they offer little in resolution when there is a problem. I was sent a bill for trash around a bush without ever being given a warning first. The rules say first offense $25 fine after being given a notice, 2nd offense $50 fine. I got not notification of the offense, and they charged me $50 for the offense! I was a bit upset about that so I proceeded to take photos of the trash they had around the back of their unit and the bleep hit the fan and they've made my life miserable since. The previous property manager at the company sent me a nasty personal email, saying I was an old hag and should get a life and stop complaining! When you say these people are rude, you're being polite. There absolutely nasty and I'd fire them if I was on the board.

No, No, NO! this place is horrible for communication! They say one thing and then do another. The…read moreoffice staff is rude and not at all helpful. There is no follow through. I asked a question over a year ago and still no response. I made an appointment to get a pool key and the process still took over an hour to get the key as they couldn't find the right association only to be given a key that didn't work. You pay a condo fee so you don't have to do things. The grass at our condos looks horrible, there is peeling paint everywhere and the condo fees go up every year! They never put anything out to bid and then say "they are the only ones" when there are companies to take care of things much closer. Keep looking if you are looking for a new condo management company.

Terrible culture and cliquey atmosphere wouldn't let me park my car. Very sad. Used to come here a…read morelot. RIP. Being nice is always a virtue

CPManagement has managed our 77 unit condo in Newmarket Nh for around six years now and I can say…read morethey have turned the place around. We had two other management companies prior and there is no comparison. We had steady guidance and professional help with over a million worth up deferred maintenance..i can't say enough about them. Always a human being answering the phone and the people that have worked on our property were real professionals. They aso happen to manage an large office building where I work and that property is kept better than any other in the area...it is clearly obvious that they pay attention to the details.

DO NOT BUY OR SELL ANY PROPERTY That this COMPANY MANAGES. Complete incompetence. I almost lost an…read moreoffer on my sale because of this company. I only gave it one star because I had to check off something.

I owned a condo managed by Property Management. They kept…read morethe property looking really good and clean! The office staff was also great and friendly! Definitely a 5 Star company!