Kyla and Brian are the most incompetent and unsympathetic people I've ever come in contact with. I got a call from Brian who I'm pretty sure is lacking most of his brain cells as he called asking multiple times for " keys" that never existed , the door to our apartment had a key code handle , no keys, yet kept telling me I needed to return keys.... Not sure if he doesn't understand basic English because me saying " I DONT HAVE KEYS" means I don't have keys, he then proceeded to ask if we vacated the unit.... This was May 5th we left April 30th... 5 days passed before they reached out... only further proving my point that they have no clue what theyre doing, are incompetent with their job and do they do not care to inspect the property. If they conducted routine checks of the house or if Kyla or Brian ever got off their incompetent asses to do their jobs they would've realized the unit was vacant and in need of inspection, pretty worrisome and also quite frankly disgusting as I told them multiple times squirrels finally chewed through the roof and made their way into the house, good luck to the new tenants moving in to a house that's falling apart. These people don't give a shit about basic human needs nor do they have the collective knowledge/ brain cells to do their jobs properly. Kyla is a clown who sits behind a computer and this must be her first " big girl " job because she has literally no clue what she's doing nor how to handle basic situations or help tenants. I dealt with a burst pipe in the basement and she was completely moronic and unhelpful, thank god my fiancé is a plumber and was able to shut the water off because Kyla sure as shit had no clue how to proceed, the only she did was come back and blame me for not telling her in enough time, Ma'am the basement is not a common living area where people frequent or habit it there was no need for me to be down there, me not knowing about a burst pipe as a result of your old shitty unmaintained house is NOT on me, and if y'all did routine inspections you would've caught this old rusty pipe and the boiler that shit the bed in the middle of winter. PMI granite state is the WORST management company and KYLA AND BRIAN ARE INCOMPETENT , LAZY, UNSYMPATHETIC MORONS!!! And SERGIO SIERRA IS AN INCOMPETENT SLUMLORD read more