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    Carbonaro David A, DDS

    5.0 (1 review)
    Open • 8:00 am - 5:00 pm

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    9 years ago

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    Fairport Family Dental

    Fairport Family Dental

    4.6(9 reviews)
    2.1 mi

    I previously rated this office 5 star. The work, service and billing were perfection. There are new…read moreowners. My interaction with them has been minimal. I have had 2 cleanings since May 2026. The billing office is my bone of contention. Their lack of follow up with me has been pretty much non existent. They billed one of my companies but not the 2nd one. Also I paid the balance with my credit card. I am suppose to have a credit. I asked if could be credited to my crown this month and still no response. Jace told me while I was getting my cleaning earlier this month she would get back to me. That never happened! I have had to call numerous times. I miss Sheila terribly. The new owner equals a large staff turnover. (things that make you go hmmmm) I have paid over 15K for work with the previous owners and never experienced the lack of customer service that I have in the past 4 months. I hope they can get it together.

    My husband and I both transferred to this practice after a really awful dentist turnover at another…read morelocal office. Ever since the first phone call they have been wonderful. Everyone there is pleasant, welcoming, kind, and seem to genuinely enjoy being there. It's hard to calm dental anxiety, but the level of care and peacefulness the office brings is refreshing and so welcome. I walked out of my cleaning today and said "I am so glad I switched to this office!" Highly recommend if you are in need of a new place. The ONLY thing that can be tough is that parking can be tricky if you have a larger vehicle. That said there are many nearby lots within a short walking distance if the office lot is full.

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    Fairport Family Dental
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    Lucia Family Dentistry

    Lucia Family Dentistry

    4.2(5 reviews)
    5.3 mi

    Dr Lucia had performed the initial phase of a dental implant procedure. At no time had he…read moreexplained 1) the steps of the procedure 2) the duration of the process 3) a cost estimate for the procedure. At the start of the second step, I expressed my concerns about the lack of communication. I offered a simple solution (one that is used by every online description of the process, I have since learned). He immediately became defensive and refused to continue with the procedure, thus leaving me with a large hole in my dentition. This had been a quiet adult conversation, despite his defensiveness until he refused to proceed. I believe that his behavior was highly immature and unprofessional. Clearly, he is not open to expressions of concerns or suggestions. Dr. Lucia is a mediocre dentist at best. His first concern is money. The implant procedure would have cost over $9000 at completion. That is far higher than other local dentists. His communication skills are horrible. He sneaks in behind you and doesn't say a word until he is standing over you. His failure to communicate about the implant process is simply an example of his shortcomings. Today, 22 days after the incident, I received registered letter stating that I had been "expelled " from his practice because of a "breakdown in the professional relationship ". Totally unnecessary. Simply reinforces a decision that I had already made.

    Had a bad tooth ache over the weekend. My wife called Dr. Lucia on Saturday morning, He answered???…read moreHe was out of town visiting family. When told of my problem, he ordered a prescription for me at my local Pharmacy. They got me in on Tuesday for a check-up. He sent me to an Oral Surgeon for an abscess and infection. No messing around... he knew what I needed and got me the care I needed. He didn't waste my time with lectures on dental care that I could have used, Knew what I needed and made it happen. Oh yea, they made the appointment for me the same day. Wish I had taken better of my teeth as a kid, If you didn't contact Lucia Family Dentistry (They will help)

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    Lucia Family Dentistry
    Lucia Family Dentistry

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    Carbonaro David A, DDS - oralsurgeons - Updated October 2026

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