I'm divided on this hotel. Yes, it's restored well, the rooms are nice, the amenities are good but there are definitely some issues!
It's like a motel trying to play 5-star but everyone knows it's not. The location is close to major tourist attractions but it's not the best part of Arlington. It's a busy corner and it's chaotic/loud.
My biggest issue was around the valet service. It's like amateur night every single day. Not once, even with calling the car 20 minutes in advance was it EVER ready. Was definitely a lengthy wait every single time at 20+ minutes. For $45+/day they should be reasonably timed waits and nice staff. Seemed to have no training, no supervision, and were not accommodating or respectful of guests. One actually blocked us driving through from another area in the back, then made us wait for him to park after he waited for a car to leave for over 10 minutes. Instead of letting us pass which he could have done. Absolutely deplorable behavior and service.
Another area of issues is the charges, AFTER. Never received an itemized bill and the incidentals (valet) I was told were not the same after I left. I tried calling and reached a booking hotline three separate times, they never answered the front desk line or returned an email requesting to be contacted about this. We did not consume any of the overpriced food in the room, even took pictures as they do not have a system that accurately charges for these items. They're just in an oversized fridge in the room.
Restaurant was amazing! Food was awesome and totally worth it! Drinks are pricey, a double shot of Tito's was over $30...
Pool area was great!
Linens are great, shampoo and conditioner were very good, nice bedding BUT the room was HOT at night and never felt like 68 degrees, more like 78.
While it's nice, 100% not worth the nightmare of parking and issues with being charged wrong, etc. To date, no one has returned my call or anything. Stay downtown at a true 4-5 star property and avoid the "wannabe" in my opinion. read more