I am so thankful for this clinic. The clinic is open on the weekends. I was able to walk in today…read morewithout an appointment for I considered an emergency as a concerned pet mom. The staff was great. They were able to help us with taking my arm and leg. I also appreciate the customer service as well as the compassion given. Charlotte

I love this veterinary clinic. My puppy, Harley, ate a rubber band, so I rushed her to Lone Tree…read moreAnimal Care, where she saw Dr. Sandhu. He ran a blood test and found that her blood glucose level was low, which was the reason for her seizures. He ensured she was hydrated and kept her there for the entire day. Dr. Sandhu explained everything he would be doing and was always professional; he truly cared about Harley's well-being. When it was time to pick her up, Harley looked better, but by that time, Dr. Sandhu had already left for the day. Dr. Navreen was the one who released Harley, and she seemed unaware of what was happening. I asked her what I should do if Harley has another seizure, and she appeared surprised, as if she didn't know what to advise. Eventually, she told me to take Harley to the emergency clinic. I explained that I had already paid this vet $1,190, so I wouldn't be able to afford the emergency care. She paused, seemingly uncertain about what I should do next. I then asked if I could have some medication in case of an emergency, and she gave me some meds. A month later, I brought my other puppy, Chip, to this vet when he was almost a month old. He was constipated, which led to dehydration and a drop in his blood glucose level. Dr. Navreen was the doctor who attended to Chip. I explained the situation to her, but she didn't seem to care about what I was saying. I asked if she would give Chip medication because I was aware his blood glucose levels were low. She waited at least 7 to 10 minutes before taking him to the back to administer the medication. Six minutes later, she came out and told me that my puppy had passed away before they could do anything. I asked her what had happened, and she mentioned that she was going to take a blood sample from the vein in his neck. When she returned Chip to me, I noticed he smelled like rubbing alcohol, which the vet tech later said they applied to his neck. However, it also smelled like it was in his mouth. I questioned how she was going to perform the blood test since the area on his neck hadn't been shaved. I cannot recommend Dr. Navreen; she is unprofessional and does not care about pets. However, I do highly recommend Dr. Sandhu for his dedication and care. Dr. Navreen does not need to work with any pets her energy is negative. She killed my puppy. I pray she sees my review.

I've tried four veterinary practices and this was the one that stuck. Exceptional services. I lost…read moremy Shih tzu in September and they were exceptional in helping me through this lost. I have a new puppy and once again they were fantastic. No comparison with the other practices. They are just that great. Highly recommend.

I brought my cat into VCA hospital in Thursday evening after I realized that my cat was in…read morebreathing distress. He's an indoor and outdoor cat however since raccoons have been around my area, I've started bringing my cat indoors at night. He managed to get out and ended up being in a fight with a stray cat. Once he was inside, my family and I noticed feces on him so my son washed him. Perhaps a drop of water got into his nasal cavity and he started having trouble breathing while gagging and retching. We thought he had something obstructing his throat. When we arrived to VCA, there were NO customers in the lobby which was a relief. The receptionist moved quickly, took our cat to the back and we were brought to a exam room to wait. Soon, we were told another pet was being seen before ours because the other pet needed care immediately. That's odd as a cat in breathing distress seems to be very urgent but apparently not at VCA hospital. The receptionist kept us abreast of what was happening until she came to tell us that she was closing our exam door because an aggressive dog was coming to the hospital. I appreciated that attention but once the door was closed, it seemed like we were forgotten. After a hour and twenty five minutes, I left the exam room to inquire from the receptionist desk at which point Dr. Haley Collins FINALLY came to our exam room. Her tone was crude and unfriendly. She was curt, unapologetic and relatively rude. She wasn't forthright with information to the point that I needed to ask questions about the costs. I asked her if she could detect if there was something in my cats throat to which she replied that my cat hissed at her. Hmm, that's what cats do. After she left my exam room, I overheard her exchange with the next customers (Caucasians) in the next room and she was very different with them as her attitude was pleasant, bubbly and energetic. She was gracious and friendly unlike what she presented us. I decided not to get the care from VCA hospital and paid the exam fee which Dr Collins didn't do. I basically paid for Dr Collins to be rude to me. It always preplexes and baffles me when other marginalized people like Asians are prejudice, intolerant, and rude to other marginalized people. I have been to VCA once before and I've never experienced this conduct from a vet. It was extremely disappointing and drastically contrary to what I experienced at SAGE hospital in Concord. Thank goodness for Yelp as people need to know how disrespected customers feel at some businesses with rude and prejudice "professionals". I paid a bit more at SAGE hospital in Concord and it was much farther from my house BUT the care I received was exceptional. VCA hospital took my exam fee $180.10 and did absolutely NOTHING. It just burns my soul knowing that businesses can charge you for no care. I wish I could give -

Lone Tree veterinary hospital and urgent care provided caring and competent care for our fur baby…read morewhen he needed it. I went there twice a day while he was hospitalized just to spend some time with him. Every time we were there the doctor treating him came to me to discuss his situation and care even without an appointment I ultimately changed veterinarIans to this clinic

I thank the receptionist she help me in my appointment with my dog rocky she was so nice to me from…read morethe beginning she make the appointment so ease and take me dog same day im so glad becouse my dog was very sick im so glad they help me with my dog thanks again and this place it's the best so far...

I have been taking my pets to Dr Maloney for years. Dr Maloney and staff have never steered me the…read morewrong way. They genuinely care about your pets health and it shows in their treatment and recommendations. They will never advise or charge for what your pet does not need And I can't say the same for some previous experiences. 100% recommended

dr Maloney has been our vet for more than 30 years. he is knowledgeable, compassionate and…read more reliable. He has taken care or our cats from birth to rainbow crossing.

This vet team was amazing!!! We went to another vet and they tied us they were booked and couldn't…read moretake us and referred us to VCA, what a blessing in disguise. Kingston was seen right away!!! The vet explained everything to us so we knew what to expect. I am super happy with getting my dog seen with them. Again I thank the entire team for taking care of my Kingston during his visit .

I've spent a lot of time and money over the past 10 years at VCA with all of my loved pets. This…read morepast experience is in no way a negative against the staff as far as their customer service, but more of an "educational" review. I sent this email to them on 1/3, and I haven't received a response yet. Even when this incident occurred, the staff was attentive and went above and beyond to try to resolve the situation. I'm posting this for education to anyone who has a cat. This is a copy of my email on 1/3: Good morning, I wanted to personally write instead of posting a review on Yelp, about our experience when we brought Maple in on Sunday, December 28th. Our family has a long history of pets that we have brought in over the years, and we have never had a negative experience in any way, in fact, I have always spoke highly of the entire staff there when recommending to friends and family. I want to start off by staying that our experience on 12/28 was not a negative one with regards to the staff, but I am writing this email to bring something to your attention in hopes of educating staff to prevent this from happening in the future (and yes, it's not a matter of "if" but a matter of "when" when cats are involved!). Maple has been very sick and multiple visits to her regular vet and your emergency, have happened the past month. We brought her to emergency on 12/28 in hopes of finding out what was wrong and finding a solution. Maple is a very nervous cat and doesn't like strangers, and she really did not like having anything shoved up her butt when she has been in a lot of discomfort due to the diarrhea. Maple was examined, then taken to the room for further testing. I wish I would have objected, but I trusted that staff would do their very best with regard to safety. Unfortunately, Maple escaped their hold and tried to find a place to hide, which was inside an open cabinet where there was an opening to the underside of the steel exam table. I'm sure I don't need to state how dangerous this is and could have been if the outcome was different. Cats are very unpredictable creatures, and after we were invited to go back to the room to try to coax her out, I was surprised at the lack of secure spaces for cats. I want to add that this ordeal ended up being just short of 9 hours at. We tried everything to get her out. This was an extremely stressful and upsetting time for my daughter and I and resulted in my being awake for 24 hours. My daughter ended up calling in sick for work since we left the vet around 6am. I was doing my best not to be upset at staff, but I feel like looking back, there is a bit of negligence on their part. My request is that staff is educated, more careful, and that there is some type of plan in place to mitigate any future occurrences. Maple was lucky. We were lucky that she didn't have a serious health condition and that she was healthy enough to be in that hole for that length of time. My ask is that you also find out from the manufacturer if there is a cover for the inside of that exam table, so that in the off-chance staff leaves that door open, that another cat will not have the same experience as Maple did. I look forward to your response.

I wrote this long review explaining all of the wonderful things EHVH has done for my babies over…read morethe span of maybe 8 years, but it turned into a sappy, rambling mess. Take your pets here. It's not a suggestion. I've gone in crying over the worst and left with a smile. There's nothing myself or others could say that would even remotely cover the wonderful care they provide. They will love yours as their own no matter if it's an annual or non-preventative visit. They have waitlists and work with you on appt timing. Short wait times. Quick and efficient care. They don't try to upsell. Pricing is far more affordable compared to other vets in the area (with subpar care). I've read the negative reviews and let me combat them by saying ITS STANDARD FOR ANY OFFICE TO HAVE A GRACE PERIOD SO IF THATS NOT ABIDED BY ITS A YOU PROBLEM. They are extremely transparent on prices. Nothing is a surprise or mandatory. They do their best to work with you. The wait time (in comparison to other vets I've gone to) is far quicker than the hours I've experienced elsewhere. I enjoy a shortened visit that's straight to the point so I can go home sooner to cuddle my little one. We get it, reviews are subjective. BUT use them. TRUST

I found a homeless kitten outside and I chose to keep him. I called to setup an appointment for a…read morecheckup because my kitten was sneezing alot ,that was easy . I got to the appointment and I checked in . It took 20 mins for the doctor to come . The female doctor named Meaghan Duck D.V.didn't know how old my kitten was or she didn't know his breed . The only thing she did was listens to his lungs , no blood work or no x ray of chest. The antibiotics was $63.43 and the appointment was $80 . The appointment only lasted for 5-10 mins . Getting the medication took 20 mins also so it was a lot of waiting around . Also the doctor seemed to not know nothing .

Dr. Jenelle Pinon has been caring for my baby boy, Bubba, for the last couple of months, and I'm so…read moregrateful for her care and support. When Bubba was recently diagnosed with diabetes, I felt overwhelmed and unsure of what to expect. Dr. Pinon took the time to explain everything clearly and gave me treatment options, including insulin or medication, so I could make the best decision for Bubba. I really appreciated that she respected my choice and helped me feel confident moving forward with the medication route. She has been patient, compassionate, and thorough every step of the way. She answers questions without making me feel rushed and genuinely cares about both her patients and their owners. Managing a new diagnosis can be stressful, but her guidance has made it feel much more manageable. I truly appreciate the care Bubba has received and feel lucky to have Dr. Pinon helping us through this journey.

A routine dental cleaning for my two dogs turned into a traumatic, expensive nightmare due to sheer…read moreincompetence and a disgusting lack of transparency. They "only" charged $3400 for the cleanings, and failed to ask us if we are OK for them to remove all teeth from what used to be one of our dog's cute overbite. We also had to pay another $1500 for a follow-up emergency visit because they injured the other dog (and failed to tell us about it). Doctor must have a twisted sense of reality, because they told me the dogs did "fantastic" when I was called after the procedure. Dog 1: Permanent Disfigurement without Consent They extracted all six lower incisors from one of my dogs without a single phone call to discuss the necessity or get my consent. They effectively destroyed his signature look and "overbite" forever. We dropped off our cute dog and picked up a "small beast" with only two visible lower canines, all because they couldn't be bothered to pick up the phone. And I will be requesting the x-rays and get a second opinion in the necessity of the extractions, because the other incident described below shattered my confidence in their competence. Dog 2: Injury and Cover-Up While my other dog was under anesthesia, the staff managed to lacerate both of his ears while trimming his face. Let that sink in: they cut a dog that was chemically immobilized and not moving. Even worse, the doctor called me afterward and emphatically stated both dogs did "fantastic," choosing to deliberately hide the injuries. They didn't mention a word of it during the face-to-face pickup, either. Dog 2: Late night emergency follow-up visit We only discovered the injured ears after getting home. When we called, they downplayed the cuts as "no big deal" and admitted they had used skin glue to fix one cut. They didn't even provide an e-collar. A few hours later, my dog was bleeding profusely--blood was literally pooling on the floor. We had to rush him to an emergency vet where we discovered the cuts were so deep they required actual sutures. Because of this clinic's "minor" mistake, my small dog had to be put under anesthesia twice in less than 12 hours. And we had to foot a $1500 emergency bill, after an incident that traumatized our family.

I started taking my Chameleon and Jack Russel here just towards the end of last year and so far I…read morehave nothing but great things to say about Dr. Lori and her staff. I suffer from a lot of major anxiety regarding most of everything in my life - but it's especially bad with my pets. The staff are always responsive to my concerns - and they can always squeeze me in for an appointment. Dr. Lori is honestly the best Vet I've ever had the pleasure to meet and work with. She's to the point, always offers solutions and stops me from my spiraling. The staff is great about giving estimates before finalizing any tests, medications, procedures etc. I appreciate everyone at Ark Pet and all that that you do- thank you guys!

Thank you Ark for dealing with all my anxiety about my kitties! Dr Hageman is EXTREMELY…read moreknowledgeable about cats and has seen all three of mine. I usually have ten thousand questions and she answers all of them confidently. Staff is super nice and knowledgeable too, and the office kitties are the best! They also sent me a holiday card, and when one of my kitties passed they made a donation to a pet organization in her name. Thank you a million times over!

They were able to see our dog right away and explained his illness and treatment options nicely…read more The staff is super friendly and we opted for their maintenance plan that we are very satisfied with

Saturday we put our 15 year old blind/selective hearing fur babygirl on her path over the rainbow…read more The staff at Banfield were caring compassionate loving and extremely informative about the process. Even though it was hard to come to this decision Banfield made it an easy path for all of us . Not only was Lainey put to sleep peacefully but we 3 who have been her family were well supported . In contrast my service dog Stewie was put to sleep at home with Peaceful Pet Passing. Dr Bob was just the opposite of the experience with our girl. This doctor was clearly not fit to put down anybody's Animal ,it was so brutal and barbaric for my poor service dog who devoted his life to me. I can not forgive them& my heart is still broken from Stewies passing The gentle passing of Lainey from Banefield Dr& Staff is a positive memory in my heart .

We found Central through their sister clinic in Tracy when we needed dental x-rays and the other…read moreclinic was not equipped for that. We live in Alameda and animal dental care is stupidly expensive here. We subsequently had all 3 dogs teeth cleaned there for a ~ the same price as 1 dog at our local options. Well worth the drive, they were professional and super attentive to our little ones. Would HIGHLY recommend them, especially to anyone in the Bay Area looking to escape the astronomical costs of veterinarian care there.

Time elapsed, and its operation seems to get worse;…read more Cons: * Rude & uneducated staff * 500% to 1000% mark up on medications & pet food * Unnecessary tests & procedures that ends up in thousands of dollar vet bills, * Beloved pets' ashes got stolen along with the urns?! Come on! Pros: * It is still a free country (mostly), one can ALWAYS switch vets... (earnestly recommended) Caveat emptor, let the buyer beware.