BEWARE OF THESE THIEVING SCAMMERS B-RENT!…read more
On 19th April 2023 I booked a car with B-RENT. At the time of the booking I paid 270 EUR with a DEBIT CARD ISSUED ON MY NAME AS REQUESTED BY THE COMPANY / POLICY. On the 1st June 2023 after a long trip we finally made it to Cagliari airport, sure that we are going to have our car. However, upon pickup, the booking was refused, because we did not have a credit card. So, even though B-RENT was only too happy to charge the deposit on my DEBIT card, they refused that very card to complete the payment, saying they only accepted credit cards (?!) - I want to stress here that my card had enough money to cover the booking and the holding safety deposit for the car.
Now, I can't help but thinking that this lack of consistency is misleading and fraudulent to say the least. If you accept my debit card (i.e. you charge me 270 EUR in April) then you can't refuse that very same card at pick up. I couldn't help but notice, that the two (very unfriendly) agents at the desk were arguing with every client there, and for some flimsy reason or another, were refusing cars to everyone.
Morale of the story, THEY ROBBED US OF 270 EUR and DID NOT GIVE US ANY CAR, leaving me and my partner stranded there even though I had booked my car 2 months in advance. Thank God we didn't have a child with us!
A special mention goes to MARIA, THE DESK AGENT - she was rude, obnoxious, unhelpful and unable to own up TO THE COMPANY'S FAULT. It is hard for me believe that this is not A SCAM, where they charge people for their deposits, but then don't release the cars.
P.S. I attempted to call customer service but absolutely nothing was done at their end, actually cutting off my call halfway through.
STAY AWAY FROM B-RENT, THEY ARE THIEVES AS WE GOT CHARGED 270 EUR FOR ABSOLUTELY NOTHING!
