AutoEuropa Italy (Sicily)is by far the worst car company I ever rented with. I did not book with…read morethem directly. It was advertised as a Fox car rental, but when I disembarked in Bologna, Italy, it turned out that this mafia run company is partnered with them. One month after I returned the car the company charged my credit card for over $850 for repairing cracked windshield and some minor scratch on the wheel cover. There was no crack in the windshield when I returned the car. This was a straight out lie. They mailed me grainy photos of the supposedly cracked windshield and, in my opinion, a fake bill from a repair shop that is probably run by some cousin of the owner. The company waited over three months they email me a police report about two minor traffic violations. They charged me Euro 50 + 22% VAT for their untimely processing each of the reports. Their tardiness/laziness/incompetence/crookedness cost me additional approx. Euro 100 in late fees for non-payment of those traffic violations. Moreover, the company did not respond to any emails send to their customer service (that has changed lately when I started complaining online). In my opinion, AutoEuropa is not a car rental company but a criminal enterprise: Their business model is to falsely accuse a customer of damage (not on the spot when you return the car, but later) and then charge customer's credit card for "repairs". And if your bank is complicit to their scam, there is not much you can do. Avoid at any cost! Don't rent with Fox (AutoEuropa) in Italy! Moreover, if you do happen to get a ticket in Italy, expect to pay at least double of the original cost, as they are not in a hurry to notify you about it, but will happily charge your credit card for their crappy service.
There are many complains about this company online. Just google "Auto Europa reviews." In my case, as mentioned above, I didn't know that I am booking a car with AutoEuropa Italy/Sicily. I did my booking through Expedia with Fox rent-a-car. Only at the airport in Bologna, I learned that in fact my booking was with AutoEuropa. When I complained to Fox about them, I was told that they have nothing to do with AutoEuropa (except for, apparently, taking a cut for the bookings) and that they (Fox) have "no way of contacting them because AutoEuropa are too far"( FYI, Fox headquarters are in CA).
Please see below links that address similar criminal behavior of this company (I didn't find any positive reviews about the company on unpaid forums):
https://www.tripadvisor.co.nz/ShowTopic-g187895-i68-k5491485-Sicily_by_car_Auto_Europa_AVOID-Florence_Tuscany.html
https://www.tripadvisor.co.nz/ShowTopic-g187768-i20-k6547441-AVOID_Auto_Europa_in_Italyu_car_rental_Thrifty_and_Dollar-Italy.html
https://www.tripadvisor.co.nz/ShowTopic-g187886-i343-k3831239-Avoid_Autonoleggio_AutoEuropa_Sicily_By_Car-Sicily.html
https://www.tripadvisor.co.nz/ShowTopic-g187768-i20-k3254972-o40-Autoeuropa_sourced_by_Car_Italy_and_Tours_and_Sicily_by_Car-Italy.html#49908884
https://www.tripadvisor.co.nz/ShowTopic-g187768-i20-k1577045-Thanks_Nove_Car_Hire-Italy.html
https://www.tripadvisor.co.nz/ShowTopic-g187768-i20-k4091625-Do_not_use_Auto_Europe_car_rental_in_Italy_DANGER-Italy.html
https://www.tripadvisor.co.nz/ShowTopic-g187768-i20-k2247601-Auto_Europa_Car_Hire_MASSIVE_repair_bill_defective_car-Italy.html
http://www.reviewstalk.com/complaints-reviews/auto-europa-sicily-by-car-s-p-a-l1664.html