Best way to get home? Take a Car2Go. Love how the car sharing business is thriving. All you need to do is to buy a membership ($35.00 but you can find coupons/codes if you search around) and then it's $0.41 per minute. Pretty nice to have this option! I personally am a fan as they're all over the main cities (see them everywhere in Calgary, Montreal, Toronto and Vancouver). read more

car2go Toronto - Car2Go smartcar - Car Rental Near Me - Toronto, Ontario

An update to this review Jan 28 2017... car2go sent me a citation for picking up a car parked in a fire route and insisted it was me who left it there. I tried resolving this matter with them and all they did was they will waive the citation fee of $25 of a $250 ticket which I should not be responsible for in the first place. Sorry car2go but just because you have increased costs from getting parking tickets like no tomorrow doesn't mean you can try to recoup the costs from customers. You have lost a loyal customer and I will never use your service again. read more

Wow. I'm posting this review out of desperation because I can't get anyone at Car2Go to answer the phone -- and two emails have both gone unanswered. It's been three hours since I returned a Car2Go to its authorized spot. I noticed that a voice comes on inside the car telling me I can now complete my trip. The countdown clock shows up at 15. Windows closed. Emergency break on. Walk away, right? Nope, I get a text from Car2Go a few minutes later telling my I haven't completed my trip. Okay, I walk all the way back to the car. Unlock it, take the key out -- and then put the key back in its reset position. The countdown clock comes on. I exit the vehicle. Well, this same routine has been going on since 4:30 pm. I just walked back to the car and found it unlocked and still very much "in use." So maybe it's just a technical thing. But NO ONE FROM CAR2GO is picking up the phone. I mean, after 5 calls, all incredibly long wait times -- and then a beep that's supposed to be where I leave a message. No response to that either. Has anyone else had this issue? Does anyone answer the phone there? This is really, really shady. God knows how much they're going to charge me for a quick ride in the city today. If, of course, they even get back to me. Renter beware.I can't possibly recommend Car2Go Toronto. read more

Used numerous times. I own a car and use their service as a cab-replacement. Pros Good for short rides less than 2 hours. Daily rate ($60) still cheaper than Enterprise(formerly Autoshare) ($65) and Zipcar ($79) Customer Service is responsive by email, haven't had to call them yet like the other reviewers. Great that you can reserve a vehcile for 15 min. Cons Need data plan and their app on your phone to use some cars. I keep forgetting my username and password and have had to reset it 4 times so far. We all have enough passwords to remember, not sure if they can make it easier to identify users. Can't end trips outside of Home Area, not sure if they have plans to expand Home Area in the future. A bit tricky in terms of parking for example my street you can't park overnight so I can't end my trip there. You definitely need to learn your neighborhood and rely on the app to find parking spots. Couldn't find the lever to tilt my seat in the Mercedes so I had an uncomfortable ride. Protip - Membership cards aren't needed to start/end rides anymore. Damage - No joining, monthly or annual fees. $0.41cents per minute = $25/hour read more

The service offered is great and very useful. unfortunately their execution is atrocious. I've only been a member for 1 month and i've already had 4 issues trying to end my trip The second trip i ever took with car2go had an issue because they reset their servers while i was ending my trip and i spent 20min trying to figure out what was going on. then last week as i was ending my trip it said it was sending a "end trip" request and i waited for 3 minutes for the car's call to be answered. the same day, i parked and it said my trip was done and i can leave the car. 10 min later i got a text saying my trip wasn't complete and i spent 10 min on the phone trying to figure out the issue with a customer service person and we figured out it was the passenger car door not being closed properly. if that was the issue then the car shouldn't say my trip is complete. that is a ridiculous bug they need to fix then today i got home and as i was parking my car it said my trunk was open even though i never used the trunk. had to call in to figure out how to fix the issue as you can see for the short time I've been using this service it has been really frustrating. I use the service to get around faster and when i have to deal with things like this it doesn't save me any time and in fact i have to always call in to get my time refunded! this is ridiculous and as of now i would never recommend this service and in fact i would suggest people stay away. They have a lot of work to do to remedy these issues. read more

This is a decent car sharing option IMO. After giving up my car I pretty much rely on car rentals/car share services when the normal TTC won't do. What sets them apart from other car share options is pick and drop wherever within the area which can be a great option. Now I kind of plan ahead so always mark the spots I am going to leave their car so haven't had issues like citations etc to deal with yet. I also like that all their vehicles have a GPS. Now for the bad part the old four two are terrible to drive within the city as there is a notable lag in acceleration and sometimes I felt it the acceleration was even unexpected which is unnerving to say the least. The new four two fare a lot better. The four door options are a bit more expensive and drive like normal vehicles. Hourly rates are a bit higher than the competition but I guess there is a premium to be paid for renting by the min and dropping the car wherever. Other bummer is that they don't allow you to drive out of the province/country. I found their daily rates are a good value. Something to look into if you want to dip your toes into the carshare pool. read more

I've been a Car2Go member for months now, and I love it. I agree with most of the opinions here that it needs work, but it's inherently such a well designed system that working out the kinks shouldn't be too much trouble and will be fixed in time. Pros 1. Often it's cheaper or equal to the TTC. We live around the corner from three lots that usually have cars in them, and we mostly drive short distances around downtown. Last night from Yonge/Wellesley to Yonge/Eglinton was 6 dollars...same as a spin on the TTC for two. 2. I love the car. I used to own a Camry, and backing in, parallel parking, and passing bicyclists are all significantly easier maneuvers to achieve in a tiny little car. It's a little hurky jurky between 0-20 km/h, but just pretend it's a golf cart. No big deal. 3. Obviously, the one way rentals are phenomenally useful. Especially when it's raining when you leave but sunny on the return. Or if you feel like drinking. Or if you plan to go to a third destination. 4. Customer service has gotten bad rap, but I find them perfectly pleasant and willing to refund me minutes I lose to short issues. For example, the Mastercard-at-gas-stations problem, or when the dummy before me didn't park on the roof. Cons 1. As mentioned, a lot of the other drivers are clearly not the brightest and park the car incorrectly, or as we once had to deal with, take a parking ticket instead of using the parking pass, and then boneheadedly take the ticket with them. Oh well, bad luck sometimes I guess...you pay the price of sharing with other people. 2. We tried filling up with gas and got turned away once, and won't ever do it again unless we happen to be passing a station when the car is below 25%. I'm sure they'll figure this out. 3. The SOS system can sometimes cost you minutes...we waited 15 minutes to be told the Nav led us to the wrong lot, and we couldn't end the trip. Being in the wrong lot was my fault, but waiting 15 minutes for help in the heat...well that sucked. They refunded us the minutes though, and then some, so I'm not going to hold a grudge. But I will, from now on, aim to get where I'm going ten minutes early just in case. The pros clearly outweigh the cons. Car2go absolutely has reinforced my decision to sell my car, and I'm sure it'll only get better as they figure out these minute details. read more

Car2Go is great for quick trips of less than an hour to get from A to B but seriously their pricing structure is pretty shitty. It is convenient in that cars parking locations are spaced out decently over the city but too many times you can find certain spots with a surplus of cars and others vacant of any cars. I don't have a problem with the smart cars, they are great for zipping around in but the interface that is installed is a piece of shit, slow with a crappy built in sat nav. Also too many times with underground car parks you can end up losing time trying to get a signal so you can end the journey, this is common problem I find and if like me you get fed up trying you will just abandon the car and contact car2go. (which again is almost impossible outside of normal hours) Okay so on to my biggest grip - the pricing. Less than an hour or a quick grocery trip then great. Anything longer than an hour just gets pointless. Renting a car from budget is definitely cheaper for the day and extra seats. They have weekend specials at times for $50 + 400km for the day, but on the same weekend a rental for up to 4 hours can end up costing the same at the hourly rate. I also found out recently that if you intention is to only have the car for a few hours, soon as you go over 5 hours and 27 minutes (most random figure ever) that it automatically switches to daily rate??? WTF???? So pricing wise you can really get caught out and the gist of it is if you rent for a few hours but less than 5hrs 27m it will cost you more than the special day rate......DOH! read more

Great idea but needs work! 1. Misleading fees -- I used a sign-up code which was supposed to give me free membership -- they charged my credit card the sign-up fee anyway! The website gave me no warning about this whatsoever - it looked as though it worked. I called them about this and they refused to do anything about it. 2. Snotty customer service -- they are very defensive -- not a customer service oriented company. 3. They end up nickel and diming you. It's not that expensive, but it is annoying. For example, it may take you awhile to get out of a parking garage because the last guy didn't properly sign in to a garage with the car2go parking card. Or you may need to get gas. All these things (and others like them) take time and you end up paying for that time. Another example: if you misplace your card they charge you a $25 "RFID fee" - even though RFID costs about 10 cents. I am going to give them more of a chance since they are new to Toronto and I still like the concept. But I don't trust them as a company... you need to be vigilant with them. read more

Absolutely terrible. After signing up for the service and awarded minutes for joining Car2go said I could not use them as my profile was not updated. The lost awarded minutes never materialized other than the promise that someone would restore them as soon as possible. We proceeded to dance around with customer service for months to restore them. Each and every time Car2go where at a remote location they "had problems with their wifi. And why don't I call CS and they will fix the issue." This went on for over a year. Ridiculous. Unprofessional. The lack of customer service fro C2G is worthy of song... read more

Much like other reviewers, there are things I love and hate about car2go. For short trips with another person it can be cheaper than the TTC and it's a good choice for a destination where parking would otherwise be expensive. It gets expensive if your trip is slowed down, and this is particularly annoying when you are slowed down because of the service itself. For example, having to pay per minute to talk to customer service, to sort out problems with getting gas, looking for parking, or while waiting for your account to be verified. Also, the cars themselves are just not very good and you get a bit of a jolt every time it changes gears. read more

Needs improvement but the concept is brilliant. I'm also a Zipcar member and I actively use both depending on the circumstance. I'm going to give you a scenario by scenario comparison between the 2 companies in order to help understand why car2go is awesome and why people think it's not. Point A to B? or A to A? When I intend to be somewhere for an extended amount of time, like dinner with friends or a concert or a yoga class, I prefer to use Car2go so I can travel from point A to B and leave the car indefinitely. If I'm lucky, an hour or two later, that same car is still available to take back home but I don't pay for the time it sits in the lot. If I'm running errands or picking someone up from the airport, it sometimes makes better sense to rent a Zipcar when you need to travel point A to A again. I also consider whether I need a lot of trunk space or not. Other pros of Car2go. You pay buy the minute! So yes, some complain that it works out to $15 per hour, but if you accidentally drive 1 hour and 6 minutes you get charged 1 hour and 6 minutes. Where with Zipcar you have to confirm no one else has booked the car right after you and if you return it late without notifying them, you will get penalized heavily. If you fill up a Car2go with gas, you get 15 min of free driving! Car2go's are only smart cars, and this is a company that relies on GPS for finding Car2go lots and everything is automated so yes, expect problems. And I have! I don't like Car2go in underground lots. I've had bad reception and a few problems with the car not completing the trip because it thought the gas card wasn't in it's place. Twice I wasted nearly half an hour trying to reach customer service so they could reboot the system from their end so I could complete my trip. All in all I thought Car2go was pretty smart (no pun intended). And then I spoke to someone who used Car2go in Vancouver and now I'm jealous. Apparently there are Car2go cars not just in the parking lots but they're all over the side streets where permit parking is permitted. That means there are probably thousands more of these cars available and more flexibility to park them. But don't take my word for it. I haven't been to Vancouver in a few years. But if it's true, that idea is gold! read more

I'm not exactly sure why car2go has had so many reviews but I tend to disagree as I LOVE it! It's one of those things you are almost scared to rave about because it might become impossible to find availability. Unlike other car rental services you don't have to return the car where you left it. This is Ah-maze-ing! If you drive across the city like I do, it's less than half the price of a cab and way faster than that dreaded King street car. My pointer to you is to download the app because it uses GPS to tell you where the closest cars & park spots are. It's brilliant. You know what else is brilliant? Ripping around in a go-cart! Those things are fun. They don't have enough power to go very fast so you don't have to worry about speeding but be warned, they slip around like crazy on the icy streetcar tracks. The only reason it doesn't get a perfect score is because during peak times it can be hard to find an available car, even with the GPS enabled app. As well, I imagine if you drive outside of the city often, that could be a bit problematic as well. However, if you are like me and just need a car occasionally to zip from point A to point B, then this is a great option! read more

I am a big fan of Car2Go. I've written a very detailed review with pictures on my blog here: http://www.cheapdude.com/saving-money/car2go-toronto-review/, but will do a more summarized version for Yelp too. Good: - Cheap - Less expensive than a taxi - You can take 1-way trips - Membership is only $30 - Great for getting around in the city - Can even be cheaper than TTC - Environmentally friendly when compared to many cars Bad: - Occassionally issues unlocking cars because they don't have satellite signal - Finding parking can be difficult if you are going to an area where the lots only hold a few cars - Though accessibility is growing, occassionally it can be difficult to find a car near you. Overall, if you can put up with the bad stuff it is an awesome service for getting around the city without having to own a car, or as an alternative to your current vehicle. Always cheaper than a taxi and sometimes even less expensive than the TTC. This would be bumped to 5 stars if you could park at any metered parking space or if they had more lots to use. read more

I've used car2go pretty infrequently, but have found it convenient when you need to do trips around town that aren't full day excursions. Once you get over a few hours it is cheaper to rent a car. But the thing that has made this service incredibly better is that since March 31st of 2016, you can end your trip parking on side streets instead of having to go back to a Green P lot. This actually makes things way more easy to use and encouraging, as previously when ending my trip I'd have to return the car to a lot which was a good 7-10 minute walk from my house. I also like that they've started to include 4 door Mercedes into the mix of vehicles. More of these please! On a customer service front, the one time I had an issue, I contacted car2go and they refunded me the amount of the issue caused right away. No 5 stars for the service though as some of the Smart cars drive worse than golf carts. read more

I find it very handy and convenient for quick jaunts across downtown when I'm in a hurry. Currently it works very well to get between the main office at work to one of our clients. Works out to be much faster than transit, and half or less the cost of a cab depending on traffic. Split the ride with a co-worker and it's as cheap as transit. And it's fun zipping through downtown in these tiny but punchy little cars through downtown! I give 3 stars though because, although it has worked for me probably 85% of the time, there have been some hiccups including not being able to end a trip due to a jammed rear hatch door, as well as wireless connectivity issues when inside parking structures that prevent starting or ending trips. The help line is usually good to sort some of these issues out. You also have to carefully study the parking locations on a map around your destination because in the event that your target parking lot is full, you'll need to locate another one in a hurry. You'll want the smart phone app for this. Overall I like it a lot, but it can improve and it's not great for people who are not very familiar with their destination unless they're ok with the meter running as they figure it out. I hope it expands! read more

I signed up mainly to test their new 4-door Mercedes B250, really do not want to test it at the dealer as I do not have plan to buy it right away. Car2go offer deals time to time. From Dec 22 to Jan 3, you can have the car for 24 hours for $50, 400km included!!! They also give out tickets to the Christmas Market in Nov. I find the B250 pleasant to drive as they are newer and spacious. However, the condition of 2-door Smart is hit or miss as some cars' brake pedals need some time to get used to. Not a big problem as I do not drive fast in downtown TO. Their service have been good, once I could not end a trip and drove it to another parking lot but still could not end it. The customer service helped to end it and waived the cost of the trip. read more

I was naive writing good review at first glance, again what happened: they RIPPED US OFF with 25 dollars! we returned the car and when logged out with the card the signal was NOT sent to their system but it showed us as logged out, since they are in the US not Canada it took 20 mins to reach them on the phone but they REFUSED to give refund and we are still bugging them for this via email to NO AVAIL. don't be surprised if one day you get a bill of hundreds of dollars... read more

I rented a car to go to Sunnyside park which is shown on the map as part of the Home Area. When I reached there, I was not allowed to end the rental at the public parking lot. When I called customer service, they said its a 'restricted area' which does not show up on the map. There was no valid street parking within a mile of this park. I asked what is the point of the Home Area map, to which they had no reply, except a woman's laugh in the background. When I asked for a refund, I was not given one, just a vague promise of 'escalation' and reply in 2-3 business days. Do not rely on car2go. You never know which area could be restricted. read more

Being hit with a $150 service fee when a car I had thought I'd parked in the right place (and yes, the car let me end my trip), along with the ticket and towing fee (amounting in total to over $320), means that I'll try to avoid using this service in the future. Any money I'd saved by using Car2Go instead of cabs has been flushed down the toilet. As others have said, it seems cheap, but they'll nickel and dime you all the way to considering buying your own car. read more

The car2go service itself has been pretty fantastic - good prices, decent cars and availability. Their corporate side seems pretty on the ball. Their app is great. However, my experience with their customer service team in Toronto has been terrible. I attempted to fill up recently, and the provided mastercard did not work at the station. I was told to fill up and pay inside by the gas attendant, at which point the card still didn't work. After 15 minutes on the phone, being placed on hold standing awkwardly in the gas station, I was told to pay for the gas myself and send the reciept to customer service for reimbursement. That was pretty annoying, but not the worst. After contacting customer service I received an extremely rude e-mail where I was told I refilled improperly and would only be refunded my money this time, but next time I would only receive credit in minutes. After I paid to fill up their car with my money. After their gas card was declined. I don't really understand what their problem is, what should have been a straightforward issue to resolve was an opportunity for their customer service to inform me I cannot read directions (I can). I guess I'll continue to use the service but I'll never refuel a car for them after that because I don't want to go through that experience again. I'd advise anyone using the service to avoid it as well. read more

WORST customer service. Horrible experience! You park the car on the street, you go back to pick up the car and the car is OUT OF SERVICE, you wait for 2 hours to pick up the car but they cant restart the service. You leave frustrated at 3am after 2h of waiting and 1 hour on the phone with customer service and you eventually have to pay the ticket! WORST SERVICE EVER. Zipcar again and again! read more

Car2Go is a fantastic car sharing company that has just recently come to Toronto. My husband and I used Car2Go when we were living in Austin, and it it the best car sharing service out there (we've tried others). The main advantage over other car sharing services is that you can drop the car off anywhere within the home area, not just in a designated Car2Go space or (as is the case with other car sharing companies) only in the space you picked it up from. They have a promotion on now so you can get free registration and 30 min of free drive time by entering promo code TDOT when you register. Happy car sharing! read more

I first walked to a GreenP at portland. My app showed 3 cars. I reserved one and when I got there, the car was not at the Green P. I tried to open the the other 2 cars but they were OUT OF SERVICE. So I cancelled the reservation and booked a car near niagara street, close to the Car2go office I walked to the niagara street location, tried to open the car and it said the car was OUT OF SERVICE again, as well as the other 2 cars parked behind it. Also in a 3rd location parked behind CAR2GO office location building. Really disappointed in the run around the car2go caused. They really need to fix issues with the the app, which is not accurate or fix their cars, Both of which do not work. This is supposed to be a convenient service to make life easier. But it usually does just the opposite. I hope this issue is fixed soon since I'm starting to loose any faith in the Car2go service. read more

Cheaper than a cab and generally there's one available close to where I am. On the other hand, I never took cabs anyway, and the meter still racks up fast. Plus one big problem: parkades. Many people take a ticket instead of using the included card. Then I have to waste my charged-per-minute time finding it. Even worse is if the ticket is missing. Then I have to find an attendant, etc., and it takes 10+ minutes. Bright side: car2go would credit that time when I let them know. Until this week. I had this issue yet again, and their CSR responded by basically calling me a liar, and refused to credit the time. So, I'll be canceling. TTC is less expensive (and greener) anyway. EDIT: After a few more phone calls they finally gave me a credit. And told me next time to push the "call for help" button. Well, next time I had parkade issues (didn't have to wait long...) I tried that and no one answered and I ended up wasting even more time. So now I just walk. read more

Get it under a promo code and use it only at night or early in the morning. After UBER appeared this service has been beaten up. Day rentals are ridiculous, go get some promos with car rental companies. read more

Terrible service! Expensive (3 hours=$50!!), cars drive pretty bad, and even when you park in green p spots you can get a ticket!! Totally crazy, worst service ever which is very disappointing. read more

Smart idea in a congested city, the new street parking is smart, and these things are go-kart fun to zoom around in.

Ok today it looks as thought progress has been made, the account is open and I have changed the rating............... if everything is figured out I will again update the review and alter the rating. Todays customer service agent was far more helpful. REVIEW #1 I have been struggling with the customer service aspect of this company in Toronto for months now. They are unable to process a transaction on my card, despite it working everywhere else, and since they outsource their billing the actual company can't deal with it directly. Seeing as the majority of their business revolves around precision billing I am surprised they would not have more direct involvement. I am hoping to be able to resolve this soon, then I would happily re-evaluate. At this point I am filling out my ZipCar application immediately after writing this. read more

If you are used to using car2go in other cities DO NOT USE THEM IN TORONTO. Parking is atrocious and when you think you have a spot, you get a ticket. The owner of car2go says park anywhere and don't worry. Untrue! Use options like Uber, car rental, transit to get around instead. Car2go should be ashamed for not sorting this out with the city like all other cities. read more

I very much like the idea. We live in the Beach Triangle. When we joined Car2go in June there were always cars available nearby. It was fast, dependable and convenient. Since October I have needed a car several times, but have been able to find an available car only once. I've pointed this out to the company in an email and live at a sales kiosk only to receive abject apologies and a promise of 30 free minutes. The last time was three weeks ago. I just checked on line again. (Fifth time since then.) Still no cars. Still no free minutes. This continued laissez faire management style makes the service completely unusable for us. The TTC in actually more reliable. read more

car2go has worked for me a few times now. I usually take the TTC to get around town, but last week I was running late for a movie date with my friend. So instead, I reserved a car2go that was parked near my house and drove it to Dundas Square. I got to the movie theater 10 minutes before the show started. I just signed out of my car and didn't have to worry about bringing it back. After the movie I had time so I just took the TTC home. Not going to lie, I have had issues with not being able to find a car, but because they only make you pay for the trips you take, I save money and have the the luxury of having a car when I need it. Works for me. read more

I've been enjoying this service for the past few months. I am also very happy with the customer service I have received. Highly recommended for jaunts around the city. read more

Utterly awful customer service. We were trying to fill up the tank, and the pump asked us to see the cashier. Went inside, and he couldn't get the authorization. Called customer service and after 20 mins, got someone who didn't know what the website recommends, and who misheard 80 when we said 50. She didn't apologize. 20 mins SOS response? Good luck if you need their help! read more

Worst car sharing company ever!! Horrible customer service I wasn't helped at all. I read it takes 24-48 hrs for my application to be reviewed it has now been over 48hours and they have no explanation to give me as to why my application hasn't been reviewed by member services, denied putting me in touch with member services directly also the supervisor was very disrespectful over the phone, TERRIBLE EXPERIENCE. read more

The worst rental experience ever! Even TTC is better compare to this rental deal. Keep using it if you love hidden fees, extra charges and terrible customer service. read more

2 stars. It received one right off for the easy set up of the account (although if one wanted to set up, and GO it is impossible as it takes 5 days to check your background, drivers license status, etc) and the vast amount of easy to access information available and some snazzy videos too. It received the second star for the zippy cars they use (unfortunately zipcar and autoshare have ceased to use smart cars, so BOOOOOO!). It did NOT receive a 3rd star due to the issues they do experience with connectivity/ending trip/car hardware problems. It did NOT receive a 4th star due to the rollback/removal on updating the fleet with electric drive smarts for Toronto (this was a huge selling point for us wishing to join car2go at the beginning), and finally it did NOT receive the 5th star due to the ridiculously small "home" area. Toronto is big and there are a LOT of people who would like to pick up/drop off/use a car just outside the home area. I work all over Toronto and would defiantly use a car if one was close to me in the west non-home area (4km from the zone boundary) and would finish my trip 3km east of the home boundary, and I work 4 km north of the boundary), however, If they expanded to 427 in the west, 401 (or even better Finch) to the north, and Kennedy to the east, it would boost the usage 10-fold plus. Also, no one at car2go has explained (and they are confused as I am) that (currently) 21cars are located 3-6km OUTSIDE the home area in GreenP lots, that can start and end trips and yet there are no signs in these lots for car2go and when we attempted it (parked in the SAME spot as a car was 20mons earlier) we cannot end the trip. read more

Car2go: After waiting a few weeks, my access card never came in the mail. I had to pick it up from their office on Bathurst St. -- The first time I tried to use car2go it was a failure. Their entire North American fleet was inoperable (software / system crash / long term outage). They failed to put a note on their website. And no notice when I signed into my account either. Therefore I spent 40mins trying to get into two different cars, clueless as to what the problem was. It wasn't until the next day that they sent me an email explaining. -- I can't get any of their apps to work on my smart phone (a new smart phone with android). The problem is their apps are dependant on google services, which I don't have. The alternative is their web interface. However, the web-interface is all but useless on a smartphone (no way to scroll the map, to see where cars are). In summary, I am less than impressed with car2go. read more

So, it was my cousins surprise birthday party on Saturday and everyone had to be there for 6pm. It was already 4:30pm and I had just woken up...I wouldn't have made it on the TTC - that would've taken me well over an hour. So I thought I would take a cab!! I got dressed and it was now 5:15pm, running really late. As I left my friends appartment I saw a Green P down the street and thought I'd hop into a Car2Go to save money. Hopped in and headed to the party! I found the closest Target park lot a block away from the restaurant and parked...made it right on time! Cost me only $8.50! Cheaper than a cab and it was only 20 mins away. Love it!! read more

I absolutely loved the convenience of this service even with all the hiccups...mainly paying for parking out of my pocket and being reimbursed and having parking lots removed but still showing up on their navigation system. However, the icing on the cake was being led to a parking lot that looked and acted like a green P, by their GPS. Parking there among other car2go cars. Later taking a car2go from there to another location and then being ticketed $100 because I supposedly parked in the wrong lot. How was I able to even park the car there if it wasn't a designated spot and why were there so many other car2gos in that lot? Is everyone being charged $100? ($69 for ticket and $31 processing fee). Oh yeah and they only give you three days to pay the ticket on your own before they go ahead and charge your credit card. After 3 emails, all with numerous discrepancies about the charges in them I finally was told that theres nothing they can do and that if I had taken the same car2go I parked there out of the lot later on I wouldn't have gotten the ticket because it was issued after I took the second car! I'm done with this service and the terrible customer service that goes along with it. Guess the ticket was worth more to them than the $150 I spend using car2go each month! read more