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    Car World

    1.2 (5 reviews)
    Closed 9:00 am - 6:00 pm

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    R&T Auto Wholesale - Silicon sealing the coolant outlet on the "reman" engine

    R&T Auto Wholesale

    (4 reviews)

    All I can say is Trent, Lisa, Tyler, mechanic Mike are good people and go above and beyond to help…read moreyou out and get things done right!

    That was by far the worst experience ever in my life. I got to the dealership I was informed that…read morethe air conditioning unit wasn't working properly, but I was assured it would be fixed. I paid CASH for the car and was told that I could leave the car there over the weekend so it could be fixed and I can picked up my ALREADY purchased car on Monday. Well not so! Monday came and went.... No call. Tuesday I get a call from Lisa telling me that my air conditioning unit needed to be replaced and it will be done by Friday, and also in their effort to replace the air conditioning unit my radio was damaged and that too would have to be replaced. So I can pick up the car Friday. Needless to say I was growing more and more disappointed by the minute. But I kept telling myself everything is okay. So now it's Friday and I go to pick up my car at 3 in the afternoon and my car isn't ready, Trent is giving my mom and dad major attitude, and at this point I'm about ready to ask for my money back. The replacement radio was horrible looking, old and cheap, and the air conditioner STILL wasn't working. Trent's suggested to me was they can put dye in the system and I can drive it around for a few days, then bring it back so they can find out where the actual leak was coming from. My mom advised me NOT to drive that car off the lot until EVERYTHING was working properly so we left the car there yet again. When I get home not even an hour later, Trent calls to tell us that the valve in the air conditioner was loose and they tightened it back up and everything is working fine now so I can come pick up the car. My mother asked him a simple question about the valve possibly coming loose again if I'm driving. Trent gets mad and tells my mom that she can bring me back up there and he can write me a check for what I paid for the car and we can call it square. My mom informed him that I paid cash so if he is going to refund me he need to give me back my cash. He told me I'd have to come back on Monday. The next day, Trent sent me a text message changing his mind about giving me my refund that he offered. He told me that I had until Tuesday to come pick up the car or he would call and have it impounded off his lot. I went a got the car, now it's been three weeks, and my driver side window won't roll up all the way, and now I fear I'll have to pay to have the motor replaced. I would advise everyone to stay as far away from this place as possible.

    Crain Kia of Conway

    Crain Kia of Conway

    (21 reviews)

    Please, Please do not go to this dealership for anything - purchase a new/used car and especially…read morethe service department. I had to bring in my new 2026 Carnival for a diagnostic check. We made an appointment only to be told they did not know when they would be able to look at it. You are assigned an advisor to communicate between you and the tech. Ours was Chandler - if you have to go to Crain please ask for another advisor. He never communicated once with us about updates on our car. We had to constantly call them and every time we got the runaround. Finally after having my car for 3 weeks, they decided it was "fixed" Not even sure what they did to it to get it fixed. Even to find out our car was ready, we had to call them. They were not going to call us. This is the absolute worst customer service we have had anywhere. Chandler really needs to rethink his life choices and find a job he is actually good at and not work with the public. I am now waiting until we have paid enough on our KIA and will trade it in for something else - definitely will not own another KIA again and it is all because of the service at Crain.

    Purchased a vehicle back in November on a Saturday and was told after we signed the paperwork that…read morethe truck would not be ready until the following Monday. Told us that we had a done deal before the we agreed upon the numbers and we were under the impression that they accepted our offer. Have yet to receive any paperwork on the extra stuff we purchased. Contacted a manager back in December and told him the issues we had and he could care less. They only thing that they have held up on their end is take our money and get us a new key other than that ZERO.

    Car World - usedcardealers - Updated May 2026

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