I have made a few purchases at this dealership over the years and I must say they are by far one of…read morethe best "used" dealerships in Conway. I have never purchased a bad vehicle here, and despite the fact that their prices are a little higher than some of the other used dealerships around town it's worth it just for the fact that you get great service and a dependable vehicle in the long run. They also offer in house financing which I love. The salesmen here are not the average non feeling will say anything uncaring men and women that most other dealerships tend to have so that is also another good reason to choose Economy. I will be returning here to make my next purchase when I decide to purchase another used vehicle. Just wanted to write this review to let people know who are interested in a decent used dealership that this is one of the good ones out there.

I have 2 vechicles and 1 I haven't had a year. This car ha been in the shop going on 4 times…read more. This will be my last time dealing with this company. they don't want to fix the problem but will hound you for a fucking payment..

I really wish I could leave 5 stars. As a previous employee, it's impossible to say that this store…read moreis run with the best intentions. I loved my coworkers and I have made some lifelong friends, but the amount of stress that left my life when I walked out those doors is astronomical. I would spend some lunch breaks crying -- wondering if this was "all life had to give." In sales the money was decent but the expectations were never met. No matter what the goal was. In the office you were over worked and underpaid (seriously payroll needs to reassess the situation there) The management team was trained to essentially haze and bully people and some of them were really really good at it. The rest of the managers treated you so so good. It hurt to leave but I couldn't imagine staying there any longer. Future employees: stand up for yourself and let your voice be heard. Nicholas, Souleymane, Sanorris, Gail and Bailey I wish you the absolute best.

All I can say is Trent, Lisa, Tyler, mechanic Mike are good people and go above and beyond to help…read moreyou out and get things done right!

That was by far the worst experience ever in my life. I got to the dealership I was informed that…read morethe air conditioning unit wasn't working properly, but I was assured it would be fixed. I paid CASH for the car and was told that I could leave the car there over the weekend so it could be fixed and I can picked up my ALREADY purchased car on Monday. Well not so! Monday came and went.... No call. Tuesday I get a call from Lisa telling me that my air conditioning unit needed to be replaced and it will be done by Friday, and also in their effort to replace the air conditioning unit my radio was damaged and that too would have to be replaced. So I can pick up the car Friday. Needless to say I was growing more and more disappointed by the minute. But I kept telling myself everything is okay. So now it's Friday and I go to pick up my car at 3 in the afternoon and my car isn't ready, Trent is giving my mom and dad major attitude, and at this point I'm about ready to ask for my money back. The replacement radio was horrible looking, old and cheap, and the air conditioner STILL wasn't working. Trent's suggested to me was they can put dye in the system and I can drive it around for a few days, then bring it back so they can find out where the actual leak was coming from. My mom advised me NOT to drive that car off the lot until EVERYTHING was working properly so we left the car there yet again. When I get home not even an hour later, Trent calls to tell us that the valve in the air conditioner was loose and they tightened it back up and everything is working fine now so I can come pick up the car. My mother asked him a simple question about the valve possibly coming loose again if I'm driving. Trent gets mad and tells my mom that she can bring me back up there and he can write me a check for what I paid for the car and we can call it square. My mom informed him that I paid cash so if he is going to refund me he need to give me back my cash. He told me I'd have to come back on Monday. The next day, Trent sent me a text message changing his mind about giving me my refund that he offered. He told me that I had until Tuesday to come pick up the car or he would call and have it impounded off his lot. I went a got the car, now it's been three weeks, and my driver side window won't roll up all the way, and now I fear I'll have to pay to have the motor replaced. I would advise everyone to stay as far away from this place as possible.

HUGE shout out to Mary! She's very professional and dedicated to her job! She went above and beyond…read moreto satisfy all of our needs and wants. If I could I'd give this woman 10 stars! So very impressed by the service from everyone, very friendly and a huge plus on the snacks for the littles!

The service department is the worst I have ever dealt with. They check you in, forget your there,…read morego home without servicing your vehicle, then curse you out for being upset. This comes after having trouble with getting service at the scheduled appointment time each time I have gone. I sent texts and emails to the management but have gotten zero response after 4 days. I did at least get a text asking me to reschedule after "missing" my scheduled appointment. I responded that I didn't miss and gave a brief but again, I have only heard crickets. DO NOT RECOMMEND!

I needed my Daughter's newly purchased (2011) RAV4 checked out for safety etc…read more The manager made time for me the same day with a smile The mechanic was really professional and friendly Did not try to sell me anything, just let me know the brakes were good for now and they may need attention in the future as the pads had a lot of life left and the rear rotors, while good, may need attention if they start to shudder or squeak He topped up the fluids without being asked to and checked the transmission fluid too The transfer case was an unknown but the mechanic verified it had enough fluid but the joints may need a recheck in the future as they were leaking a bit I asked what the diagnosis charge would be; and the manager waived it This is going to be my Daughter's shop from now on Just an old school honest mechanic shop with professional staff

My son and I broke down on the interstate. The manager went out of his way to help us find a tow…read moretruck that could haul our truck and pull our trailer. They allowed us to leave the trailer behind their shop while they hunted for replacement parts for the truck. The manager even used his own car to take us to a nearby hotel where we stayed until the truck was repaired. I can't say enough good things about the care we received from Total Tire and Automotive. I recommend them and give them the highest rating possible.

I am writing concerning my experience with the service department today. I was unscheduled and had…read morea few big ticket issues. The manager fit us in, handled it, triaged issues with me, and got me settled up by 3PM today. I want to keep my Rogue. It has 122K miles and is a 2022. It has seen 15 states and has been a dream, except for when I took it to another place to have the oil changed and they put the filter in backwards :( Brightside, this dealership took care of it and it has been fine (that was 20k miles ago.) Thank you. Thank you. Thank you!

I STRONGLY suggest you look somewhere else! This dealership is one of the worst! I made a deal on a…read moretruck over the phone and when I got to the dealership, the salesman tried to shove the paperwork in my face at the full price. We haggled a bit and I finally bought the truck. About a week later I found paperwork from a bodyshop in the glovebox that proved they lied about some body damage. They are NOT transparent, just liers.

DO NOT , and I repeat DO NOT buy from this dealer. He deserves to be put out of business! I was an…read moreupcoming freshmen in search of a car last minute . HE SOLD ME AN ALR PAINT DEFICIENT CAR (should've been the first red flag) messed up transmission(SHOULDVE been the 2nd red flag) and oh, did I mention the oil stick was missing from the oil rig (3rd fricken red flag) I'm beyond dissatisfied I should've known when he was pushing that "as soon as this crosses the white line it's no longer my car " line! But no I was desperate and didn't know any better he didn't explain anything that's wrong with the car , AND I PAYED 3k !!!! IM GOING TO HAVE TO COME ANOTHER 5k out of pocket just to fix my car, it's low mileage so it'll work out in the long run but I don't have that type of money to just throw at a car hence why I got a cash car. He should be ashamed!

Answered all of my questions. Explained all details were helpful even though I wasn't ready to buy…read moreyet.

Who would ever think to give something with a car dealer reputation five stars?!?!*…read moreMy lease was up on my Audi, and I had to choose another vehicle. We live in Memphis, and there weren't any year/model that I wanted here. Using Edmunds.com and Trucar.com I was led to a good match at Crain Kia of Conway. Sales rep Jay Bittle responded the same day to my email for information on the car I wanted. We emailed back and forth all week, and he convinced us to make the 2.5 hour drive in from Memphis on a Monday. The price was good, according to TruCar, but they knocked off about $150 for me after some goading. Jay was just so pleasant to be around, talked about church, and his wife, and had a #1 Dad mug on his desk... just pretty perfect without being cocky. We went back to the finance guy to pay, and he was also just delightful as all get out! The following day, Mr. Bittle emailed again to see if everything was alright with the car. I am still waiting on the sales papers almost 3 weeks later, but I know they'll come soon. *The only drawbacks were that the car wasn't totally clean when I test drove it, and when they "filled it up" for my drive home, they only put 3/4 of a tank of gas in the car. That 1/4 tank may have cost them my opinion! *make note, sales managers*

I gave Crain Kia of Conway every reasonable opportunity to resolve these issues privately before…read moreposting this review. I purchased an approximately $90,000 2024 Mercedes-AMG GLE 63 S Coupe from them and had it shipped to Kansas City. I worked with Tim, Sean and Russel during the transaction. The vehicle arrived with an empty gas tank, an undisclosed paint chip on the rear spoiler, no second key and the check-engine light already illuminated at the time of delivery. The vehicle then had to go directly to a Mercedes dealership for repairs. I also had difficulty getting information about the payoff on my trade after Wells Fargo continued contacting me about a payment. When I called Crain Kia, I spoke with Angel, who told me she did not know anything about the payoff and could not even provide the name of the manager who could help me. When I pressed for an answer or someone who could provide one, she told me I was being rude. The payoff was ultimately received, but the way the situation was handled was unnecessarily frustrating and unprofessional. Since the sale, I have sent three follow-up emails without receiving a response. On Friday, Tim texted me and promised that he would call me "first thing Monday morning." That call never came. He finally called Tuesday morning after I sent a third and final message stating that I would take alternative action if I did not hear from them by noon. During that call, I was told the general manager was off and that I would once again need to wait until "tomorrow." After two to three weeks of unanswered emails, broken promises and repeated delays, I explained that I was done with tomorrows. The general manager was not off for the entire period that I had been attempting to get these issues resolved, and there should have been someone at the dealership with the authority to help me. I then received an email stating that they were still "trying" to get my second key, but that there was nothing they could do about the other issues, including the undisclosed paint damage. They have since stated that the second key has been confirmed and that they will provide tracking information. Given the number of previous promises that were not kept, I will consider that issue resolved when the tracking shows the key is actually in the carrier's possession. I have worked with customers for more than 20 years, and I understand that problems sometimes happen. What separates a reputable business from the rest is how it responds when something goes wrong. Ignoring three emails, failing to make promised calls and repeatedly pushing everything off until "tomorrow" is not how you take care of a customer--especially after a purchase of this size. At this point, it feels as though once Crain Kia received my money and completed the sale, I stopped mattering. Their response to the remaining concerns was essentially an apology followed by a refusal to do anything about them. I will update this review if Crain Kia follows through and makes a meaningful effort to resolve the remaining issues. Until then, I cannot recommend purchasing a vehicle from this dealership, particularly if you are buying from out of state and will be relying on their honesty, communication and follow-through after the sale.

We got a great number on our trade-in. We fought our way…read moreinto a new vehicle. The sales manager was was having a bad day or is just angry faced for life in general. Salesman very friendly and they busy

I took my car in March 2025 , to have my car have new transmission fluid changed. I didn't notice…read moreuntil a day later that there were deep scratches on the the left bumper and left door. I notified them. They wanted pictures so I sent them photos. They responded back with photos time stamped saying it was there when I dropped it off. I don't know how they did it? But they did show me a picture with no scratches. That i could see. I had my car detailed the prior day. And everything looked great. No scratches! It didn't come from some where else, Because I don't go anywhere. That day I dropped it off was the only place I went. To and from there. They still deny it. $310.00 I spent! And left with two deep scratches. I will never give them my business again!!!