I was shocked by how I was spoken to today.
I have personally taken my car here only a few times, but my husband has been here more often than I have. In his opinion since the ownership changed he has still been relatively happy with the service, but has seen a decline in attitude.
1) When we pulled up my husband told the man we wanted the gold (platinum, gold, silver, bronze were the options in descending order) The man pressured us to purchase the top level saying that we had some dog hair. He opened up our back door and was like "oh yeah! Definitely, you need the platinum"
Ok, so this is a car I was using temporarily and upon returning, wanted to clean it up and return it in a better condition then when we received it. It was not gross by any means! The front drivers side had dirt, gravel and was a bit messy on the floor, the back seat was hardly used and definitely didn't require a top level cleaning.
My husband politely turned it down saying "No, I think we are good with the gold." The man made some other comment, but we wrote it of as normal up sale of a service.
2) I had forgotten to give them the keys to the vehicle so my husband ran the keys out to them. When going out there he could hear the "gentleman" talking mess to the other worker that we didn't get the top service.
He also asked my husband if he knew that gold was the basic service. My husband responded "Actually, it says (starts to read the sign that had platinum, gold, silver and bronze) ..." and the man interrupted him and said "I just wanted to make sure we were in the same page"
3) When that same man came in to ring us up, my husband asked if he could see the car first. (I may not have chosen to do that my self, but I don't think it's uncommon or unreasonable) I didn't hear this part, but I guess the man said "no" and my husband laughed and went and looked at the car anyways.
*******4) For our first interaction of the evening the man had the audacity to say the following to me in a snarky and condescending tone. "Oh, so y'all are going to be like that! Huh? He's going to go out there and if he's not happy with it y'all aren't going to pay?" I stared at him in disbelief, stunned that he would speak to a customer like that and I was processing what he just said! He then sucked his teeth and made some comment along the lines of "Alright, I see how y'all are gonna be!" He turned and walked out from behind the register towards the back door towards where my husband would have been.
It took me until he was over halfway to the door to even get anything out of my mouth... " You are being extremely rude and that was completely uncalled for!" We got in to a little back an forth in which I'm not proud of.
My husband came back ready to pay and tell the man behind the counter that the car looked good, but before he had the chance, he too got upset that the man had spoken to me the way he did.
The man kept asking my husband and I what was wrong with saying what he did and repeating what he initially said to me(obviously without the attitude and tone), but regardless of tone and attitude, if he can't see what's wrong with that then he has some major issues.
Overall, the service of car cleaning was not bad. Not any major complaints on that end, but the interactions with that person made that probably one of the WORST experiences I have ever had, anywhere! I have never been spoken to like that, especially not in a place of business by an owner or employee.
In the end he didn't let us pay, which was never our intention or desire. (I think it had more to do with the other customer that walked in shortly before that as his attitude towards us also changed slightly when that happened)
He never admitted to any wrong doing and I personally will never be back there. read more