I've come to the conclusion that this place must be a front for laundering money; either that, or it's designed to take a loss in order to offset revenues in another business, because I just do not understand how they can operate this way.
I visited this place for the first time two years ago and was very pleased with their service. Upon my second visit I purchased the "Buy 10 get one Free" card. I received a stamp card that gets punched every time I get a wash. I thought this would be great, since they are right around the corner from my house, and I have multiple cars, might as well save a little bit of money and prepay for the washes. Well, here we are in 2022 and I still haven't used up all of these washes, and here's why:
Their business hours are listed on Google from 8AM-5PM every day. I left work one Friday a little early and arrived at Car Code Auto Spa at 4:45PM only to be turned away, Maria stating that they are already cleaning up. Alright, fair enough, it's Friday, they're closing up shop a little early.
I arrived the next day, Saturday, around 9AM. I was told that there is a long line, and that they won't be able to start on my car for at least 2 hours, meaning I wouldn't be able to pick it up until about 11:30-12. No big deal, I live close.
Several of my visits went this exact same way. If I didn't arrive right at 8AM when they open, my car wouldn't be done for about 3 hours, and even on days where I was the first in line, it still took about an hour. This is for the most basic wash, I didn't add any additional services.
On one particular occasion, I left work very early in order to arrive at Car Code with plenty of time to spare (not a Friday this time, during the week), knowing they like to close up shop early. I arrived on this day at 4:33PM, again I was turned away, Maria stating they close at 4:30PM. I didn't want to argue with Maria about their hours stating 5PM, I just went home.
I've put up with this regressive service for several washes because they are so close to my house, but this past week tipped me over the edge and prompted me to write this.
Again I leave work early with plans to get my car washed. I arrived at Car Code at 4:12PM, again to be turned away. Maria said they close at 4PM!
I don't understand how they can afford to operate like this! They are only able to wash about 2-2.5 cars per hour, and they seemingly close whenever they want. The employees must take some time off for lunch, meaning they probably only wash about 18-20 cars/day.
After my last wash on this card, I will not be buying another one, and I will be very reluctant to patronize this wash again, even if they do turn their service around... read more