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    Capstone Direct

    4.5 (26 reviews)
    Open 8:00 am - 5:00 pm

    Services - Capstone Direct

    Mortgage services

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    11 years ago

    Fast, efficient, honest loan origination. Thanks for everything Kelly!

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    9 years ago

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    Ask the Community - Capstone Direct

    Review Highlights - Capstone Direct

    We had a great experience refinancing our loan with Mike and his team at Capstone Direct.

    Mentioned in 12 reviews

    Read more highlights

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    Logix - Newbury Park Branch - Financial Services Officer, Abraham, with Logix member, Ruben.

    Logix - Newbury Park Branch

    (104 reviews)

    My wife and I had to come here to get a cashiers check for our new apartment and we were met with…read morethe utmost kindness from Danielle, Jeff, Melinda, and Stephanie! They walked us through the process and helped every step of the way, making an anxious task extremely easy and stress-free. This is the nearest branch to Ventura and although the drive is long, I have no problem driving it for the service they provided!

    Customer service is awful!!…read more I am writing to formally complain about my recent experience at your branch involving a check from Chicago Title. Better than a cashiers check!!! I went to the branch, that i opened the account, they knew who I was... The branch manager, Jeff Chen tried to place a week hold on my check. And when i said that i wanted my fund available, He then had the audacity to ask me what I intended to use my own money for and what I planned to buy. I didnt know I had to beg for my money!! At no point should a customer be required to justify how they plan to spend their legally earned funds. I did not realize I was expected to beg for access to my own money. Because of this unacceptable interaction, I stopped the transaction immediately and took the same check to Wells Fargo, not the branch where i opened my account, where it was accepted without any hold or unnecessary questioning. and treated me like a real customer!! Afterward, I contacted your credit union and requested a call back from a manager to discuss this matter, as the situation was completely inappropriate. To date, I have received no return phone call, which only compounds the issue. This experience reflects poor judgment, a lack of professionalism, and a failure in basic customer service. I expect an explanation, accountability, and assurance that this type of behavior will not happen again.

    Bill Rayman

    Bill Rayman

    (86 reviews)

    Sawtelle

    Buying my first home in Los Angeles was one of the most exciting yet stressful chapters of my life…read more After searching Yelp for the best mortgage broker, I found Bill Rayman, read his glowing reviews, and decided to reach out. From our very first conversation, I knew I was in the hands of a true professional -- someone who not only understands the mortgage process inside and out, but also genuinely cares about his clients. We faced several unexpected challenges from the seller's side, but Bill navigated every hurdle with calm confidence and creative problem-solving. He has a rare ability to make a complex, high-stakes process feel smooth and painless. Bill's professionalism is matched only by his human qualities -- patience, kindness, and an unwavering dedication to his clients' success. What impressed me most was his resourcefulness. Bill sees solutions where others see roadblocks. He explored multiple strategies to ensure I got the best possible loan, always explaining each step clearly and making sure I felt informed and comfortable. He was responsive, attentive, and proactive, often checking in before I even had to ask. In the end, I not only closed on my dream home, but did so with complete confidence in every decision -- thanks to Bill's guidance. He's the kind of person who turns what could be a stressful journey into a positive, even enjoyable experience. If you're buying a home -- especially if it's your first -- I cannot recommend Bill Rayman enough. He's not just a mortgage broker; he's a trusted partner who will go above and beyond to make sure you succeed.

    He wrote a paragraph as comment to my review that his senior executive called me and explained to…read moreme. Yes, he does. He apologized for what Bill and his assistant did!!! Again, I always appreciate transparency and being honest in every bussiness and every stage. If you are a person like me, I advice you to avoid them.

    Capstone Direct - mortgagelenders - Updated May 2026

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