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    Acadia Financial

    3.0 (2 reviews)
    Open 10:00 am - 5:00 pm

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    Services - Acadia Financial

    Mortgage services

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    11 years ago

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    Caliber Home Loans

    Caliber Home Loans

    (28 reviews)

    The worst customer service experience that I had…read more I was trying to remove my PMI due to loan to value decreases. 1st rep told me I can get the removal faster by getting my own appraisal report and mailed it to them. After spending $400 on appraisal and mailed it to them, they said this is not what they say and I would have to do the apprasial with them. Now, I have to redo entire application and spent extra $150 to do the apprasial with them. Please avoid if you can. I dealt with Anthony 27423, the worst customer rep manager.

    I am counting the months to refinance! The customer service here is the worst I have ever dealt…read morewith in the past 20 years. Caliber Home Loans prides themselves in how the take care of disabled vets, yet their level of service does not suit mediocrity. Issue: Caliber Home Loans is billing the incorrect amount for in escrow for taxes. NV bills quarterly for taxes. Caliber Home Loans is taking the quarterly payment monthly. So lets say your taxes are $2400 annual, per month that would equal $200 and quarterly $600. Imagine paying your quarterly taxes every month. My actions Contacted reps 3 times over the phone. The gem and pride of Caliber Home Loans, their second rep asked that I contact Caliber Home Loans with respect to my request through the mail. Pretend this is you...overcharged and now asked to communicate through the postal service during a pandemic when money isn't exactly flowing in like a rapid river. So here I am...I've had to send three certified letters asking to drop my taxes from payment because Caliber Home Loans was not "escrowing" the correct amount and the terms for my loan allow me to drop this. First letter went to the customer service address that their wonderful representative provided me. Second & Third letter went to their Customer Service department (again) and their Corporate office for awareness. The letters sent were certified in case I need to battle with the three credit bureaus, I am prepared. How many of you have had to run through this level of effort with a mortgage company? I hope zero - and if you don't go through Caliber Home Loans, you got a better chance of keeping that bad luck out of your court.

    Community First Mortgage - The Community First Mortgage team on the patio of our new office across the street from The Promenade at Westlake Village.

    Community First Mortgage

    (111 reviews)

    Mike and JB helped us with a refinance. It was the smoothest financing experience I've experienced,…read moreMike was very thorough explaining the process, our options and walked us step by step. JB helped us with gathering documentation and closing docs. Entire process was a few weeks long and was very straight forward. They got us great rates and found us a great lender. Would highly recommend the team for a home purchase our refinance.

    My wife and I just closed on our first home, and got our mortgage through Neil and his team…read more We were beyond impressed with Community First Mortgage, and would highly recommend them to anyone in need of a mortgage broker. Neil walked us through every step of the process and was incredibly responsive. As first-time homebuyers, there were lots of things we didn't understand and Neil took the time to explain things clearly. We felt confident we were getting the best rates, and had the best team working hard for us. For reference - it took us FOUR days to get our loan "cleared to close" from the day our offer was accepted. We had a 14-day escrow period, and our loan was ready to close well in advance. That was an incredible feat by the Community First Mortgage team, and took a ton of pressure off of us with such an aggressive escrow timeline. Lastly, Neil also recommended our real estate agent, who was another incredible addition to our team. The folks at Community First Mortgage have a five star rating for a reason, we could not have been happier with the service we received and look forward to working with them next time we are in need of mortgage brokerage services.

    Mayra Barajas - Elite Mortgage Pros

    Mayra Barajas - Elite Mortgage Pros

    (17 reviews)

    My husband and I are first time home buyers using VA loan in Northern California. We were very…read morenervous about starting the process of finding our first home because we have heard it is a stressful and emotional roller coaster, not for us. Mayra made the process so easy and smooth. After working with her, I honestly think it makes a difference when you have a great realtor and loan officer to make the process less stressful and more enjoyable. She is absolutely amazing, great communicator, very knowledgeable in what she does and will fight for you to get the best deal. Don't have a realtor? don't worry, she will interview some in your area of interest to make sure they have their best interest in what you want. She makes sure you are well educated in the process and keeps you in loop of everything along with your realtor. We are very blessed to have Mayra in our home buying process and we will continue to work with her in the future.

    Mayra made the experience of acquiring a loan an absolute joy. Extremely professional, with a quick…read moreresponse time any questions I had during the process. A professional who truly cares about the client. She took control during the hectic process of purchasing a home. She made herself available all hours of the day, and night, not only during the work week, but weekends to answers any questions I had. She provided great Communication, throughout, everything was transparent, from the initial pre-qualification stages throughout escrow, till the very end of the process. As a first-time homebuyer I am impressed with the level of quality I received through the whole process. I would recommend Mayra to anyone in the market for a home or mortgage, she will get the job done with professionalism, candor, and a willingness to patiently answer any questions at every step of the process, making it as stated previously an absolute joy! Thank you very much from the bottom of my heart.

    Acadia Financial - mortgagelenders - Updated May 2026

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