No Holiday here. We checked in for an overnight stay, thank God just one night. Upon arrival we…read morecalled the front desk because our air conditioning was not working. Maintenance came up and confirmed that it was broken. He told us he would look into getting us moved. This never happened, but we had an affair to attend having already waited an hour. Suffice to say we did not sleep well at all. Next morning it was powdered eggs and soggy sausage. On a good note the place is clean but with the musty odor of old. Stay here if you must, but I'm sure there is better around.

Not sure this is Holiday inn anymore…read more Anyway, I was there a week. They never cleaned even though I called up after the first night to tell them I had spilled some coffee on carpet and some on the side of the bed sheet. They said they had no house cleaning at that time but I figured they'd send someone the next day. Nope. Went down and pinged then on that a couple of days later. Nothing. From what I hear, cleaning is now done much more infrequently everywhere but christ! The inclusive breakfast was lame. I can't believe I spent over $200/night for this.

(3.25 stars) We stayed here for three nights and found it to…read morebe a somewhat mixed bag. If nothing else, Best Western Mill River Manor is convenient. It's located right across from a train station, and there are a lot of restaurants, stores, etc. in walking distance. Staff were also nothing but kind and courteous. Though renovated in recent years, this is an older motel (all rooms accessible only from outside), which makes the nightly rate seem like a reach. However, factor in free breakfast, free parking, and the aforementioned location, and it becomes more palatable. Our room was clean, and, thankfully, everything worked as intended. Between random sirens and people walking around outside all the time, it wasn't exactly a quiet stay, but that was to be expected. Be forewarned that the beds here run firm, which may make sleeping difficult if you're used to a softer mattress. Overall, Best Western Mill River Manor served our needs. It's unlikely to impress you, but if you're simply looking for a place to lay your head that isn't incredibly sketchy, it will fit the bill.

Pool is under renovation for the whole season... which was the whole reason this spot was booked so…read moremy siblings and I can enjoy swimming together. After checking in, I was surprised hearing this from staff because the Best Western site we booked from had pics of the pool & even reads "full-service amenities including an outdoor swimming pool, fitness center and guest laundry." But of course, as you scroll below through the entire site.. it says on the bottom .. "We apologize for any inconvenience and want to make you aware we are awaiting some repairs to our pool and are unsure what date it will be open this year." I hate that my family and I were thrown off by the pool photos and site description, but at least this statement was all the way down below. For the price, it definitely feels like my check-in experience wasn't fully worth it. Thankfully there were no other major issues with my stay. Check-in staff was friendly and efficient. The housekeeping staff did well in cleaning my room daily. Breakfast offered was warm and freshly delicious, and was a delightful way to start a busy day. Parking is free and was convenient enough to always find a spot. Lots of ways to go upstairs to get to my room quickly. AC worked perfectly, water temp was great (just low water pressure), and wifi was easy to connect to. Couple other minor issues: On the last day, one of the 2 beds made us all feel itchy unfortunately and hopefully they weren't bed bugs. When I closed the bathroom door my first night, for some reason it locked from the outside and so we couldnt use the restroom. Thankfully front desk was quick to answer despite it being late and a security staff came very quick to open it for us!! I think a 3-star stay perfectly described my experience as it could have been better and it could have been worse.

Awful! Checked in for one night, and the man in the next room started partying with his friend, and…read moredog at 1:30 am. At 2:30 I started calling the desk to no avail. The next three days I left messages for Ron, the manager, to get back to me. He never called. Finally, I reached him and he yelled at "me" for not telling the neighbor to be quiet! He insisted it was my fault for not reaching the desk! Unbelievable. He said, " would a 50% discount make you happy?" I said yes. Guess what? I never got it, but my cc company will take care of that.

Honestly I don't think I'll come back the cleaning staff rude as hell I stayed for 4 days every…read moremorning these ladies come and bang on your door screaming if you checking out like people come here to relax amongst other things but do your home work from the front desk they should have a list of people who are extending or vice versa you banging down people door randomly screaming you want to get your room clean is crazy as hell and the manage is wild disrespectful

This is the most disgusting motel or hotel I have ever stayed in and every room they sent me their…read moreis customer in the room .I have stayed at many different hotels/motels and this motel is by far but i never found anyone in the room busting some bitches ass. Room was filthy, Roaches in the bathroom. Hairs on the bedsheets. Paint peeling from ceilings.TV did not work at all. We slept in our clothes at the end of the bed, as we were afraid to sleep on what looked like dirty sheets. So much drug activity going on all night, people peeing in stairwell, homeless people sleeping on sidewalks in front of rooms, emotionally disturbed/drug addict lurking around rooms and vehicles. All this luxury for $200 per night. Washed my face with a towelette from my travel bag in the morning. Too grossed out to shower. DO NOT listen to anyone who is praising this place. They must be getting paid for their compliments. Truly horrible experience.

I have to disagree with Terra here! Yeah, the Sunrise is nothing special from the outside (it used…read moreto be a Clarion or something equally budget-y) but it's been recently renovated and the rooms are actually very nice. Ok, so I'll preface this by saying that I get an airline discount since I am a Flight Attendant. So I've never paid full price, in fact I don't even know what it is. And they don't nickle and dime you to death. This hotel is extremely popular with airline commuters. There are flight attendants and pilots who stay here on a very regular basis - so much so that they know everyone who works at the hotel. I've only stayed at the Sunrise 3 times, but I'd definitely go back again. The hotel staff is very friendly and they treat us well. As said above, the rooms have been renovated. They are very nicely decorated (for a budget hotel) - in warm gold tones. The bathrooms have marble countertops. There is a mini-fridge, coffee maker, and microwave in every room. There is also FREE high speed internet in every room, which to me is huge. The beds are very comfortable - honestly the mattress rivals the heavenly beds at Westins. The hotel is directly across from the train station if you need to get around. There are is shopping nearby (I believe Target, TJ maxx, etc.) and a grocery store all within walking distance. I've gotten chinese and italian delivered. They offer a typical budget hotel free breakfast in the mornings. There is a free shuttle service from JFK every 30 minutes. I'm not sure about LGA, you'd have to call them and ask. They will also take you to a gym (I believe it's a Bally's) at no charge. So this hotel has everything that airline commuters want, and we stay in alot of hotels - clean rooms, comfortable beds, food nearby, friendly staff, near the airport, and a reasonable price.

This place was doing ok until I came back from dinner to find out they only make up the room if you…read moreask them to. I had asked at 4 pm when I saw my room was not serviced and was told it would be taken care of. I get back at 10 PM and there are fresh towels in the bathroom but the bed has not been made. I called the desk and they say requests for housekeeping have to be made before 2 PM. also, there's a piece of paper on the desk that boasts of how clean the room is going to be put in the last paragraph mentions the room will only be cleaned every five days unless requested. So they got me on that. but when I requested the service at 4 PM the person at the desk did not tell me it was too late to request service. He said they would take care of it. calling the desk tonight I was told to talk to the manager in the morning this place cost over $600 for two nights, unbelievable and unsatisfactory

If you want to stay in a real life dump.....this is the place for you. Hallways look nice but…read morethat's about it. EEEEEEK!