National is the only company I will use. Just like all the other locations I have dealt with. This…read morelocation is no different. I still received great customer service and even was directed to a better car option, than the one I reserved. Word of advice for this location. Your GPS may direct you to the main location, for the initial rental when you're looking to return your car. Instead of turning into E 38th street. Continue down N service rd and turn down , S airfield rd and turn onto passport ave. Follow the signs then to your respective rental company.

I use National when renting cars for work. Pickup at DFW is always very busy but this day it was…read morefine. It was a Wednesday, mid morning and I did not have to wait long for a shuttle bus to the rental plaza. Elliot was the driver and got us there safely. They had a decent choice of cars, I chose a small jeep. The check out line was slow but they opened up more lanes as the line was building. The return: Kat checked me in when returning the car and was very quick and pleasant. Strange thing is there was an extra key fob in the jeep. I told her about it and she actually thanked me for telling her. The return shuttle process is really bad. So many people on the shuttle yet they keep adding people that are going to the plaza. They should empty the buses a little more or run more to relieve the crowds. Lots of people getting on and off. We had to shuffle around with big bags, reaching around people, some had to get off in order to let others pass. I got my receipt right away via email.

Originally I was planning to get a rental car directly at Dallas/Fort Worth International Airport,…read morebut daily rental rates for all companies ($500+ for 3-day rental at the airport vs $250 for 3-day rental at this Enterprise location via the Costco Travel website) were so ridiculously expensive that I decided to book my rental car outside of the airport. This Enterprise branch is located approximately 6~7 miles away from Dallas/Fort Worth International Airport and our party used a ridesharing app to get here (approximately $22 on Thursday afternoon.) I initially booked a standard car, but I ultimately got an upgrade (Nissan Rogue) free of charge. The only annoying part was that the staff asked for my car insurance policy number and I had trouble looking that information up due to poor cellular signal. After 10 minutes, the staff eventually just gave up and handed the car key to me. Hey I visited other Enterprise locations in California and they never ask me to fill out my car insurance information! Not exactly the best rental experience, but I do appreciate the free upgrade and hence the solid 4-star!

(If zero stars were possible, I'd give zero.)…read more Two days before New Year's, we had a rental reservation scheduled for 5:00 PM (Reservation #1688338623). Unfortunately, our vehicle broke down on the side of (Highway 121 and Base Pro Dr 1.2 Miles from Location) with our kids in the car. We stayed in constant communication with Enterprise, letting them know we were delayed due to this emergency. While waiting for a tow truck, we attempted to get an Uber from the side of the highway and four different drivers canceled on us, making an already stressful situation even worse. We arrived at the Enterprise location at 6:10 PM, which was 10 minutes after closing. The lights were still on and employees were clearly inside, but the doors were locked. We stood outside with our children while they turned the lights off on us and made no attempt to help or even speak with us. We desperately needed this rental to continue our planned trip to Oklahoma for New Year's. Despite explaining our situation and all the communication beforehand, there was zero effort to accommodate us, show empathy, or provide any level of customer service. The representative we spoke with was Trish, and there was no attempt to involve a manager or explore any possible solutions. We ultimately had no choice but to order another Uber to the airport rental car location in order to secure a vehicle, adding even more stress, time, and cost to an already difficult situation. This experience was extremely disappointing and stressful. I do not recommend this location at all.

Book ahead, skip the counter and the line, and go right to your car!…read more That's always your best bet to be honest. I'll never understand why anyone would want to start a rental at the counter these days with apps and online booking so readily available. My Enterprise experience picking up and dropping off was great, and the folks assisting in both instances was good. The car was rather ordinary to be honest and was a bit more road weary than I would have liked. Finally as mentioned by other travelers, the ride to the terminals is a little bit longer than at other airports. Keep that in mind if dropping up a car and heading to airport.

Wonderful experience! Afrah was kind, efficient, and incredibly helpful. Truly a joy to work…read morewith--thank you!! Happy Holidays

Great service. Thank you for pleasant experience! The lady was helpful via phone and the car was…read moreclean which is important for me!

great service, very recommended. nice Cadillac clean, professional service…read more Arrived on time and safely got me to my destination

I arrived around 8:30 PM on a Friday night to pick up my rental car. Experience is as how it…read moreshould be, fast but personable. I was able to get through the line in 10 minutes (desk people were fantastic). I had reserved a Chevy Malibu or comparable. As we were walking out the attendant was like I don't think we have any full size sedans for you and was quick to give me this Outlander. Outlander had 9000 miles on it and was in pretty good condition. Car return has no drama either with no up charges. Overall this is everything you want in a car rental company. I put 220 miles on my car in 60ish hours. I'd rent again from this Alamo location in a heartbeat. I wish more were like this location.

I rented a vehicle from Alamo Rent A Car through the USAA Perks program for my husband to drive…read morefrom Missouri to Colorado for his daughter's graduation. My husband is a veteran, and as a longtime USAA member, I trusted that booking through this program would provide a smooth and reliable experience. Unfortunately, that was not the case -- and I want to be very clear that this situation was NOT USAA's fault in any way. The issue was entirely with Alamo's lack of transparency and communication. We completed the "Skip the Counter" process, paid the $225 rental fee in advance, and expected everything to go smoothly. After selecting the vehicle and proceeding to the exit gate, we presented the driver's license and the credit card used for the reservation. Only then were we informed that an additional $400 deposit was required because we lived more than 100 miles away from the rental location. This information was never disclosed during booking, payment, or the Skip the Counter process. To make matters worse, I specifically called the day before pickup to confirm everything was in order and asked if there would be any issues. At no point did anyone mention this additional deposit requirement. Had we been informed beforehand, we could have planned appropriately or made different arrangements. Because our credit card had a $500 limit, we were unable to complete the rental and were left stranded despite already paying for the reservation and following all of Alamo's instructions. This experience was stressful, embarrassing, and completely avoidable. Hidden policies and poor communication ruined an important family trip for a veteran trying to attend his daughter's graduation. I am extremely disappointed in Alamo's customer service and transparency, and after this experience, I will never rent from Alamo again.

It really couldn't have been more confusing. They have an odd premise for a business. It's to do as…read morelittle as possible to make it easy for your clientele. Very poor and communications. However, everything worked ok in the end.

I prepaid for a FastBreak car rental and got a text when my flight landed telling me to pick any…read morecar in Zone 2. There were no cars in Zones 1, 2, or 3. No one was at the Budget desk in the garage, so I had to wait in line for an hour. I was then assigned a different car in the Avis lot, only to find someone else already in it because they had rented the same car to him as well. I canceled the reservation, yet because it was prepaid, they are still charging me 65% of the rental fee for a car I never even got. Avoid this company at all costs!!!!!

The person at the counter was amazing , great service fast time in and out. Same thing with the…read morereturn. The magical thing was when they called the next day asking if I was happy with my rental car. Who does that. 5 stars in my books

Awesome Rental and Service , Hertz staff was very friendly and helped me get into a car last minuteread more

I called the McKinney location to verify my reservation, and was auto-routed to Grapevine. Laney…read moretook my call and was excessively rude from the jump. When I simply asked if it was possible to pick up my reservation early, she responded with a very flippant "NOPE." And asked me to call the McKinney location (again, I did, I was simply routed via the phone tree to Grapevine). She then blurted out the number quickly and rudely before hanging up on me. I'm genuinely nervous to pick up my car this afternoon as this is my first reservation with Budget and this does not bode well for the remainder of the experience.

Not only was the vehicle in disgusting condition (looking like it was taken for a joy ride through…read moresand dunes) but the customer service was absolutely awful and rude from start to finish as they spoke to me like I'm mentally disabled. Insanely overpriced despite the company being called "Budget" and not at all worth what you pay. I will never be using Budget in any capacity ever again and wish I'd used UHaul like I had in the past.

Tiffany is very professional. She answered all of my questions in detail and promptly! 10 out of…read more10 service.

Excellent customer service! They respond fast, and are very helpful with explaining. Especially…read morewhen you're renting from out of town!