I was a patient of Dr. Cappa's for over 20 years. I do not know what changed in the last couple years, but my current visit was met with an extremely hostile, rude, and arrogant receptionist. There was an appointment mix up. Instead of trying to work it out, the staff member gave me an attitude right as I stepped through the door. I was not given a chance to know why she was angry with me. I was berated and told to "open my ears" when making appointments. They don't know if I have a hearing problem or not? I spoke up about the disgusting treatment from the staff and they acted as if they did nothing wrong. The staff is very combative, even for a little mistake such as an appointment mix-up. He has a lot of elderly patients and I hope they aren't treated as I was. The staff member also cancels appointments without letting you know. Communication is not present in this office. Do yourself a favor and FIND ANOTHER DOCTOR if you want to be treated fairly and respectfully. read more