Updated: Dr Thibodeaux had the office call and approved pickup that the guy last week didn't know…read moreabout. They got me in within a half hour from the first call. New contacts fit well and I'm getting used to the multi vision contacts. Really took great care of me and overcame the bad experience from Friday that was just a misunderstanding. Everyone has hiccups, it's how they react and they did awesome.

While the actual interaction with the ophthalmologist Dr. Kurica was pleasant enough, I felt the…read morestaff unprofessional and the scheduling of appointments severely lacking in customer service. Bathroom was in need of attention. It is a large practice. I wanted to go to the uptown office but because I wanted evaluation for cataracts, I had to go to the Metairie office. I was seen by a technician who wore sweatpants as a uniform. Seriously? She did the refraction. Several times I told her that the images were NOT clear to me. Eyes examined and seen by Dr. Kurica who said I didn't have cataracts. Great. Given an rx and he said, "It's practically the same as your old one; I just tweaked it a bit". Got glasses made at Costco and the rx was WAY off. Costco said there was a BIG difference between previous rx and new one. Definitely not a "tweaking". Tried to get a return appointment for correction and was told I had to see same doctor and got an appointment for 3 weeks later! For second visit, the waiting room was completely packed. Several people in wheelchairs. Was seen by same technician as first time. When I explained my situation she immediately blamed Costco for error. When I pointed out that the rx he gave me was significantly different from my previous rx, in spite of him telling me he only "tweaked it", she said, "Well his idea of tweaking is bigger than our idea of it". ???? Went back to waiting room but it was so crowded I chose to wait in the hall. Looked like a COVID factory in there. My appointment was at 1:45. By 3:00 I still had not seen the doctor. I asked a few times about the delay and was told they were really busy (obviously). Clearly he was over scheduled. Finally I grabbed the doc between exam rooms and told him I'd been there since 1:45. Shortly after I was roomed. Doctor came in and did his own refraction and admitted the technician did it wrong. Gave me new rx. So I had two visits and an afternoon blown because of technician's incompetence. Not to mention time and material wasted by Costco. Now I have to go back and get another pair. I do not recommend this practice. No offense to Dr. Kurica but his staff needs training and improved dress code to look professional, and scheduling needs correction.

Brought my son to Dr Singer on a recommendation from a friend and he's gone from 20/400 vision to…read more20/40 and still improving 4 months out. Comparing cost to a lifetime of purchasing glasses, it's very reasonable.

I am completely satisfied with my experience & results with the Haley-Singer team. They exceeded…read morethe expectations of my imagination. 1 month after the surgery I now possess 20/25 vision. Beforehand, I could not see the big E during an eye exam without my glasses. At this time my eyes are quite healed, though they will continue to get better, and my vision is likely to further improve. I am not having difficulty with blurred vision or other common and relatively short-term post-surgery side effects. Summary of Haley-Singer pros: No hidden fees; great pricing; great service package; compassionate, passionate, experienced doctors; knowledgeable clinical staff at all levels; clear & concise verbal & written communication every step of the way provided by doctors and all clinical staff; flexible; comfortable & well-kept office locations. Summary of cons: I can't think of any suggestions for improvement, and I have not experienced any dissatisfactions at this point. Experience of pros in detail: No Hidden Fees: Originally, I went to another doctor for an assessment to see if I qualified for PRK. That doctor's equipment failed and he referred me to Dr. Singer's office. From the beginning, my first phone conversation with one of the Haley-Singer clerical workers, I had received very a clear and direct understanding of the expenses verbally and in documentation. Great Pricing: I found that receiving PRK treatment from Haley-Singer team was a few hundred dollars cheaper than from other clinics. Additionally, I found the medicine to not be a great expense. the necessary antibiotic and steroid eye drops were generic brands, as far as I understand after co-paying with my health insurance, so they were not costly. I did not fill the prescription for the pain or sleep medicine (not recommended by the doctor),so I am not sure about the costliness of those items. Great Service Package: The services are all included in the surgery fee, including the required follow up appointments. This was great because it relieved me of uncertainties regarding appointment scheduling and financials during the time of recovery. Moreover, I learned that if extra follow up appointments were needed, then they would most likely be given as part of the package deal. Compassionate & Passionate: Dr. Singer recommended that I get High Definition PRK based on my characteristics. Regardless, I selected to only get PRK because I could not really afford the upgrade since I just graduated from college. After learning about my situation he upgraded me to High Definition PRK and only charged me for getting standard PRK. The fact that he did this let me know he truly believes in his recommendations as a doctor and cares about his patients. Dr. Estrada conducts charitable work in a foreign country to help people obtain glasses that they would not otherwise be able to get for one reason or another. The fact of that in conjunction with my experience with her solidified my impression of her as being a most compassionate doctor that is deeply committed to medicine and humanitarianism. Experienced: Dr. Singer is recognized as having the most experience with performing PRK and LASIK surgery in the New Orleans region. I learned this from websites that share summarized stats of doctors work experience. The stats showed me that Dr. Singer has performed the most PRK & Lasik surgeries in the New Orleans area comparatively. This provided confidence and his work experience was recognized intuitively when meeting him and receiving the surgery. Knowledgeable staff at all levels: Each type of worker of the Haley-Singer team that I communicated with was able to answer my questions. They have the knowledge of their services understood like the back of their hand. Clear and concise communication: All verbal and oral instructions were clear and simple to understand. The documents are printed with great tact in mind. Each document is provided with extra-large print that is most helpful especially when trying to read during initial stages of recovery. Moreover, during the surgery, Dr. Singer explained each thing that was going to happen and its purpose. This was very reliving since the PRK surgery had some very strange experiences that were reminiscent of science fiction films. Flexible: As I said, I did not choose to use painkillers or sleeping medication for recovery. Additionally, I chose to use a bus to get home after the operation. Both of these things are not recommended for this type of operation by doctors, in general. Despite my going against Dr. Singer's recommendations, I received the utmost kindness, concern, and useful tips for making it through the painful and difficult experience my choice entailed. Comfortable and well-kept locations: Both locations host a very comfortable atmosphere. In particular, the atmosphere of the location where the surgery is conducted was soothing for me.

Everything went well and Dr Dimitri is a wonderful doctor. He diagnosed the cause of my poor vision…read moreand with a lazer procedure, eliminated my need for glasses. He is thorough and caring. He also has a great sense of humor!

First of all, when you hire support staff, they are supposed to understand the basic workings of…read moreinsurance claims. If they don't, then they shouldn't be handling anybody's insurance claims. Second, if you don't want to have people use certain insurance or parts of certain insurance, then post it on your website and take yourself off of the insurance company's website. I spoke with my excellent insurance I have since I retired as a federal agent. This insurance company (Aetna Preferred) informed me that you choose to stay on their website. My wife also has what they call an EYEMED Identifier number which specifically covers her for great eye care. My wife has been going to you for a while. Insurance seems to be an issue with your Business. I never have issues with other places.. If you choose just to take primary medical insurance, then let the customers know. Don't treat the insurance companies like a buffet And pick and choose what parts of what insurance are you going to take. Incidentally, The reason "I"only went there once was because of a similar insurance snafu with MetLife under my fed coverage. It took 20 minutes for the lady at the desk to figure out that I was covered. My wife continued to go there because she liked the convenience and the service. The people who handle insurance need to be schooled and how to handle claims and how to look up who's covered and who's not. Bottom Line. It shouldn't be a task just for a simple eye exam or any eye care. Feel free to call me anytime about this.

I had the pleasure of meeting Dr. Ross for an eye exam. He was extremely thorough with all his…read moredifferent exams. Not only was his exam precise but he found the cause of my eye problems that was missed by another local specialist. I would 100% recommend Dr. Ross to anyone looking for the best. Period.

Dr. Ross is the most amazing doctor i've met! The dedication to his patients is unparalleled! He…read moregoes above and beyond the call of duty to make sure his patients are well cared for! I highly recommend him if you are in need of retinal care! His staff is also caring and informative to any questions I have!

Nope -- this practice is not it. The office and billing are a total mess. I went in for a simple…read moreeye exam so I could get new glasses. Easy, right? Apparently not. Weeks later, I got a surprise bill and was told -- by billing, not my doctor -- that I supposedly have a "medical" eye condition. News to me! The doctor never mentioned it, never treated it, and yet that's how they coded the visit. Because of that, my regular eye exam wasn't covered by vision insurance. So now I've got no diagnosis, no treatment, and no answers -- just another bill and a lot of unanswered calls. If you value transparency and communication, look elsewhere.

The office is poorly run. Dr. Bolton is great, thorough but an appointment should not be almost…read moretwo hours. Check out women is rude. I think that area is understaffed. Lots of other staff so not sure what they do. I dread my appointments.

My family has gone to Hail and Terrell Eye Clinic for over 10 years. Recently all the doctors…read moreretired and the practice was taken over my a new group of doctors. When my 20 year old daughter went for her visit, she was informed the doctor was on vacation and a message had been left earlier in the day. She was rescheduled for the next day. This time she was told the doctor didn't do contact prescriptions. After an hour of getting the run around, she simply left. No one had the courteous of apologizing or trying to help her. She won't try a third appointment.

I went to this clinic twice and felt very uncomfortable. The staff was not friendly and did not…read moretake the time to explain anything. The location is convenient, but that's the only positive thing I can say.

The staff is very organized. From waiting room to billing to dilation room They are also polite…read more Getting drops in the eyes are always a challenge Numbing drops first then dilation drops. The hard part for me is the little pen that sends the puff of air to measure your eye pressure. This test is for glaucoma Even though you don't feel it. I can see it right in front of my eyes and that makes me nervous but they are very patient with me Then they take a picture of your eyes the flashing light is very bright and sometimes difficult to keep your eyes open Just try to focus on the little blue dot Note taking is very detailed and computerized which I think is great It is always very cold in here so I bring a sweater Today I should have brought my jacket too When you leave don't forget to ask for the darker shades to protect your dilated eyes from the sun !!!! It just slips right on your glasses I also bring Advil in case I start to get a headache

Dr Cousins and her whole staff made a scary situation confrotsble. Dr Cousins is very caring, and…read moreexplains what the problem is how she is going to treat it, what the treatment entails, and the follow up. She is very patient as is her staff, very professional and extremely good!

Excellent care. She's very patient and takes time to help you understand your eye care. Office…read morestaff is also friendly.

Dr. D'Antonio is professional, direct yet very compassionate. She is able to provide a caring…read moreconfidence a patient hopes for when having a surgery or follow up. Highly recommend.

Asked for referral once after I saw her. Never got it. Again almost a year later I asked her to fax…read morea referral to someone in my insurance network and not to one of her colleagues. Six times maybe even seven. I emailed three times and texted her office several times. Nothing. So yucks to her and unprofessional behavior. Also, just bizarre way to run a business. Don't go here. They seem OK but unless they're selling you something, they stink.

after placing an order for my glasses, two weeks past and they were supposed to arrive they…read moreinformed me they haven't even put in the order, then clarifying that they have rust order the pair of glasses and then choose the wrong pair of glasses that I originally decided on and it turns out they didn't even rush order it having to wait over a month and a half for a pair of glasses that I require to work with it is unprofessional and unacceptable that this is the type of service you will receive by eyes on canal

I had my eyes done, and they were not correct. According to LEI, I had to go see an outside…read moreophthalmologist to get evaluated. That was more money spent. I brought the evaluation form they gave me back in , and now I have to wait 3 months for them to get back to me! That is the process LEI told me. 3 more months with bad vision! It seems that they would want satisfied customers. Find a better place!

From the owner: Lasik Vision Institute – Metairie is your trusted destination for state-of-the-art LASIK eye…read moresurgery in the heart of Metairie. Our experienced team of surgeons uses the latest, cutting-edge technology to provide customized vision correction treatments designed to help you achieve clearer, natural vision. Whether you're considering LASIK, PRK, or other advanced procedures, we prioritize your safety and comfort, offering a seamless experience from consultation to recovery. With flexible financing options and a commitment to patient care, we're proud to help the Metairie community. Come visit us today to start your journey toward better vision!