I used Capitol Cleaners years ago, simply because they were convenient to my home, but after a few less-than-satisfactory experiences, I took my business elsewhere.
Fast forward to a Saturday in early May, when I wore a brand-new, aqua-colored jacket to a wedding and ended up spilling red wine all down the front lapel and splashed it on the left sleeve. I was sure it was ruined.
I took it to Capitol on Monday (first chance I got) and told them what the stains were. They promised to do their best, but made no promises. Sure enough, when I went to pick it up a few days later, the stains were lighter, but still VERY visible. The jacket was indeed unwearable.
The very helpful attendant (I regret that I don't remember her name) suggested I sign a release and have them reclean the jacket using a "wet clean" method. She didn't guarantee the results, but we both agreed - I had nothing more to lose. She also marked my new cleaning ticket "paid" (i.e. didn't charge me for the second cleaning).
When I picked up it about a week later (she said it would take a bit longer), frankly, I was astonished at the transformation. The jacket looked new again, and Capitol gained one very satisfied and dedicated customer. read more