This is hands down the easiest and best process I have ever been through. Lindsey was amazing with…read moreeverything, she goes above and beyond. I have a very complicated finical situation with multiple businesses and they took care of it in no time. Best process hands down! If i ever move again we will be using you!! Thank you!!!

JJ Mack and his team were excellent to work with. JJ took the time to educate us throughout the…read morewhole process. Time was of the essence, and even when most thought it couldn't be done, JJ and his team got us through escrow without any hiccups. Very upfront and honest with no surprises at signing. We would recommend JJ to anyone. 5 stars!! Thank you JJ Mack and team.

Not all lenders are built the same--Manuel Tobias stands out…read more As a Realtor, securing a popular floor plan took a strong effort, and he delivered. He helped close my client's deal and stayed ahead of every deadline--I never had to chase updates. I trust him enough that I used him for my own home purchase too. Definitely worth a call.

I continue to feel the same as I did when I first wrote this review. Even years later, my husband…read moreand I reach out to Greg S. for guidance when it has anything to do with our mortgage loan or new home related interests. Greg is always kind, caring, and available to answer our many questions. He has helped us explore various avenues and again we appreciate the educational component he generously offers.

Aaron Knutson and his team are superstars amongst loan officers. As a realtor, I need a loan…read moreofficer to be on my team to help clients through the home buying process. Aaron and his team not only spent time reviewing and explaining the details of the loan to our clients but took the time to keep me updated through out the entire process... even taking time after normal business hours to go over closing details and answering my questions. I cannot recommend him highly enough. He is very knowledgeable, compassionate, responsive, professional and has one heck of a work ethic. You will not go wrong with Aaron. I recommend him to any and everyone - he will guide you through your loan process and make sure your closing is seamless. Aaron, Sarah and Barbara are hands down some of the best and will make sure you feel like you are their only client.

Aaron is so easy to talk to and he is explained everything so well. I'm happy to have met him and…read morelooking forward to working with him again. Thank you so much Aaron!

I have done refinance loans over 40 years and Dan Klevenskiy…read more from Azure mtg corp is the best Loan officer I ever work with. He is honest, authentic professional, knowledgeable, and very patient. Dan guided me step-by-step and even gave me computer tutorials how to retrieve require documents. He always respond to my text right away and explain every questions I asked. Therefore the entire refi process went smooth and I was able to secure the great loan with low interest. Because I was so satisfied with the refi results, I chose to do a HELOC with him as well. Once again, he completed everything in less than a month and found the best option for me. I definitely recommend Dan to my family and friends because he made the entire process easy and smooth. Thank you Dan for your excellent service, I Look forward to work with you again.!

As a first-time homebuyer, I was nervous about the process and had so many questions--but Dan made…read moreeverything simple, clear, and stress-free. He always took the time to explain every step in plain English, never made me feel rushed, and made sure I felt confident in all of my decisions. Dan went above and beyond to guide me through the loan process, keeping me updated and on track the entire way. Thanks to him, my loan closed on time and without a single hiccup. If you're a first-time buyer (or even a seasoned one) looking for someone who is patient, knowledgeable, and truly cares about his clients, Dan is absolutely the person you want on your team. Highly recommend.

Albert was a consummate professional. He guided us through the uncertainty of the mortgage process…read morewith full expertise and transparency. Since then I've recommended and sent Albert quite a few of my family and friends. He went the extra mile for us when we had to close quickly as well! Thank you Albert!

If I had to describe Albert in two words I would easily say knowledge and professionalism! He has a…read morestrong grip on the market and is extremely diligent and communicative. It's worth mentioning that Albert assisted my wife and I in the purchase of our home and a year later we came back to him for a refi. He's an excellent professional and we highly recommend his services!

Ben gives pre approval/pre qualification letters out without doing due diligence and creates an…read moreissue when buyers can't perform. He is slow to respond and veers towards unprofessional behavior to make a commission. At no point were the buyers aware that their application had issues and that they were unlikely to be funded. Sellers and agents beware! We were off market for 16 days as a result of Ben's lack of transparency. His supervisor Indy is the polar opposite and should be your point of contact. *** His response is that I as the seller don't understand when he issued a pre approval letter to someone with issues in their application and was misleading. He knows exactly what property this is for. This isn't my first time selling or buying real estate and I want others to know that they should be wary of empty promises.

Working with Ben Karimi has been one of the best parts of my home-buying experience. He honestly is…read morethe best loan officer I've ever met. Ben worked so hard on my loan and managed to get me an amazing 4.3% interest rate, which I never expected. He was always kind, patient, and quick to respond to any questions I had. highly recommend Ben Karimi. If you work with him, you will not regret it. He goes above and beyond for his clients, and I'm really grateful for everything he did for us.

Searching for a home equity line of credit, and having grown frustrated dealing with retail banks…read moreand online only lenders, I was looking for someone local to talk to and work with, not a chat bot or auto attendant! Amy responded immediately! What a breath of fresh air she is! Professional and helpful from the jump. Very caring, a real "throw back" to a time when personal service was valued. My background is in banking and appreciated Amy's professionalism, knowledge and responsiveness!Contact Amy, won't be disappointed.

I found Amy DeBusk Home Loans right here on Yelp, and I'm so glad I did! I live in Fair Oaks (just…read moreoutside of Roseville) and was looking for the best local mortgage advisor to help me with a HELOC cash-out on my home. From start to finish, Amy made the entire process so simple and stress-free. She took the time to explain every step, answered all my questions, and made sure I felt confident about using the equity in my home for a remodel project I've been dreaming about. Amy's communication was top-notch, and I could tell she really cares about her clients. If you're in Fair Oaks, Roseville, or anywhere in the Sacramento area and need a home loan, refinance, or cash-out HELOC, Amy is the one to call. She's knowledgeable, professional, and truly makes mortgages easy. I couldn't recommend her more highly!

Working with Gary Johnson from Cross Country Mortgage was an absolute pleasure. His professionalism…read moreand expertise are very apparent from the moment we started working together. Gary went above and beyond to ensure that we were able to secure a mortgage loan for our very unique work circumstances, and financial situation (we are travel nurses). He listened carefully to our needs and priorities and worked tirelessly to get us a loan approval. Throughout the entire process, he was always available to answer any questions or concerns we had, and he provided invaluable guidance and advice to ensure that we were fully informed and confident in our decisions. His level of customer service was truly exceptional, and it made the entire experience relatively painless and stress-free. I have no doubt that anyone who works with Gary will have an equally positive experience and will be impressed by his professionalism, expertise, and commitment to his clients. I highly recommend Gary to anyone in need of mortgage services, especially for ones who plan to purchase in Riverside County.

A few months ago, I signed up for auto-pay to reduce the stress of remembering to make and on-time…read morepayment. They took the payment on the 30th of the month, rather than on the 1st as per the agreement, causing my account to be overdrawn since I had not yet made a transfer. I had to go through my bank to stop payment. THIS month, I made a payment online and never received confirmation - through email or by going back into the online system to see pending payments. Thinking I had made an error and didn't finalize the payment, I made the monthly payment. Turns out - that first payment DID in fact post and was delayed on their end. When I contacted the company for a refund of the double payment, they advised me to yet again, call my bank to stop the payment. Disappointed in this company and their lack of customer service to any level. Wouldn't recommend them for anything.

So had 2 small external transfers done from 2 separate banks…read moreto my son's checking account (joint account as he is under 18). Patelco pulled the money successfully from the 2 banks, stated in the app that the transfers were successfully completed, but no sign of the money in the account after a week. So my son could not access it. We called Wed, Thur, and Fri as each time we called they stated the transactions were pending and they would post the next morning. When it didn't happen we would call again and get the same story-for 3 days. No one knew what was wrong, and no one kept notes or communicated it in our account info, so each time we called we had to explain it all again. On Friday someone did finally state they would escalate it and get back to us by end of day-it never happened. So we called on Saturday-and explained it for the 4th time and they came back with the exact same thing-it's pending and wait until Monday. We did not accept this at this point and spoke to a supervisor-she stated she would put the money in the account as a "provisional credit" so my son could access it, while they figure it out on their end. The account showed the money was there and available so my son went to the atm the next day (Sunday). At the atm it stated there was the amount he was expecting in the account and it was available. When my son went to pull out 10% of the total he was declined due to "insufficient funds". Ugh! We are so done! We are now going into the branch tomorrow (Monday) and closing our accounts. And getting all the funds in cash right then and there. I have never had such issues and phone conversations going around in circles for a few hundred dollars! These were small transfers! Very unprofessional and it's infuriating! Patelco took the money from the other Banks but then refused to simply put it into the account so we had no access to it. Very horrible customer service! I do not recommend.

We had an awesome experience at this location. Robyn is a rock star!…read more When we entered the location, we were immediately greeted by Robyn, who told us that they would be with us soon. We then heard her greet the couple who arrived before us. About 10 minutes later, she had finished the visit with the couple, and she immediately came and greeted us, and asked how she could help us. My mom had heard about Patelco from a friend of hers, who told her that it used to be a credit union for Pacific Bell employees (or something like that?). I was surprised to learn that Patelco has been in business for over 80 years. And even more surprising, that this Roseville location has been around for over 20 years too! So what brought us to Patelco was that Mom's friend found out about Patelco's awesome Money Market rates. They have a 3% APY for balances up to $2000. That's unheard of nowadays! We both were able to set up an account and take advantage of Patelco's awesome rates. We had an enjoyable time talking with Robyn too, who was very upbeat, friendly and knowledgeable. I love people you can just joke around with and ask questions without any hesitations. She was even sweet enough to give us a little goodie for opening new accounts today! I was definitely impressed by this location and with Robyn's excellent customer service (especially after having such a terrible one at their Elk Grove location the day before). Would definitely recommend this location to my friends.