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CAPITOL CYCLERY
We have been customers over 30 years, first @ B R, now Lafayette, for 5 or 6 years.
I just had a terrible experience here, AGAIN.
I'm a disabled elder, over 80. I called to inquire about some repairs & service for our 2 bikes bought here new, just like the previous 2 bikes.
Once I got there, I was told that they couldn't keep bikes there for repairs; I had to take them back. They usually take at least or 4 days for services, sometimes longer. Had I been told this when I called to explain problem, it wouldn't have been an issue. But I'm leaving the country for a. few days.
I had loaded-up and driven from 4 towns away. They should have told me, when I called, that they "couldn't keep" the bikes.
I was stuck; but, luckily our Son who lives in the area said he'd pick the bikes up.
The attitudes of the workers are abysmal; like anti-customer service.
I won't be back.
There is a much nicer bike shop a couple blocks down Johnston street.
Your choice.
Rick.
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