When I bought my home, I wasn't notified that within 30 days. My warranty was no longer good on…read moretheir product. My screen room on that note my roof needs to be reshingled contractors won't shingle that part of the house because it was built under code. Champion built the screen house under code.

Champion Windows installed a large first floor living room window at our home in Columbia, SC, in…read more2019. We believe the window began leaking within three years, leading to catastrophic damage, including moldy carpet and interior studs, a rotting foundation beneath the window, destroyed drywall beneath the window, large cracks beside and above the window on both the first and second floors due to the destroyed foundation, and a back door that no longer shut properly. We first noticed the problems in 2024, when we spotted mold growing in the carpet beneath the window, and over the next few months discovered extensive additional damage and reached the obvious conclusion that the window was leaking. Champion, alerted to these problems in early 2025, and despite the firm's "lifetime guarantee," made absolutely no effort either to understand the problem or to fix it. Instead, after an ineffectual visit to our home by several executives (they took pictures of the cracks), Champion brought in their insurance company, Liberty Mutual, who hired an engineering/consulting firm, Rimkus, to investigate the leak. The end result was a series of increasingly bizarre claims in which everyone and everything was blamed except for the window. The rot was due to mold climbing up from the ground, we were told at first, after which Rimkus insisted that all the leaking was due to a March 2025 re-siding project completed years after leaking began. No party ever performed true forensics, e.g. removing the drywall and testing the window for leaks, so we had to do so ourselves, creating a video that clearly showed that when water was poured on the exterior windowsill, it quickly ran down the internal wall studs and soaked the wood foundation. Even after we provided this video as part of the exhaustive documentation Liberty demanded, any responsibility for the problems on Champion's part was completely rejected by Liberty. In the end, we had to pay out of our own pockets to replace moldy carpet, shore up the rotting foundation and studs beneath the window, replace the window, repair and repaint the cracked and wet drywall, rehang an exterior door twice, and make other repairs, some of which are ongoing. (NOTE: All details of this complaint are thoroughly documented and have been shared with the listed parties, none of whom have offered any remedy)

After previously using and recommending Window World, we are purchasing a new house and I wanted to…read moreget the windows replaced. Now, I am a rational person, however, the quote I was given was exhorbinantly high. $15000+ for six windows and 2 standard 72" X 80" sliders. Window sizes didn't matter as they said they charge one price for any window. So after looking over the estimate and figuring I had other things I need to budget first, (kitchen and bath remodel) I have them redo the quote for just 4 windows. $5465 for FOUR windows. I'm utterly frustrated at this point. I called and asked to speak to either a sales manager or the owner, and haven't heard back from anyone thus far. I'm sorry but I know materials and stuff went up, but to be charging $1366.25 per window seems to be excessive. These aren't Pellas, they are standard sliding vinyl windows (sliders are the cheapest to manufacture as per their own saleswoman) Needles to say I guess I will not be doing business with them anymore.

We are having issues with our door frame that you guys installed. We have had a problem since day 1…read moreordering from you guys. The first problem was that we were told our doors would be in within 10 weeks (they were not). The second issue was that our front door was the wrong color on the inside. The third issue was that the guy measured our back door wrong therefore ordered the wrong size. We then had to wait another 8+ weeks to get the correct door (which we were told was a standard factory door and should be in stock). Now we have the door frame falling apart, the window in the front door rattles, and there is cold air coming in from underneath the back door. This is unacceptable. We are very dissatisfied.  I am attaching a picture of the external door frame that is pulling away from the house.

Recently we hired David Adams as our contractor to have some under decking installed on the lake…read moreside of our house. David showed up day 1 with his subcontractor and he showed up again to pick up his check. Worked seemed fine initially looking at the finished product . However, some issues began arising a month or two after completion. We tried contacting David multiple times so he could have his guys come by and fix some issues where the under decking was coming apart. There has been no follow up from David so we certainly wouldn't recommend his services to anyone that doesn't stand behind what they build. Rhett Corley

We had them build a deck on our front porch. It was poor workmanship - exposed nails, inaccurate…read morecuts, peeled up boards. They used two different types of wood, so when we went to stain in, it was two different colors. We paid them almost $7k and I regret it.

Called out Archadeck in December of 2023. Walked the back yard and measured out the area of a patio…read morewe were looking at. Was told I'd hear back within 2 weeks with regard to building plans. I was looking to start building in March of 2024. I never heard a word back which was actually a blessing in disguise since I found a smaller business who got back to me with a very good price and my fire pit patio is now complete.

We've used Archedeck on multiple indoor and outdoor projects, including decking, hard scaping, wood…read moreceiling installation, popcorn removal, and painting. We have had very positive experiences each time, with great customer service and attention to detail by the crews. They have stood behind their work and quickly addressed any issues, exceeding usual standards that we've experienced with other contractors. For our most recent project, Fernando was a champ at covering our furniture, fixtures, and built-ins to allow popcorn removal and painting with minimal mess. The wood ceilings were, again, awesome. Josh was an excellent project manager and was readily available each day for communication and to help with any questions or concerns. Highly recommend.