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    Capital Benefit Services

    3.0 (2 reviews)
    Closed 7:00 am - 5:00 pm

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    10 years ago

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    Achieve Alpha Insurance

    Achieve Alpha Insurance

    (56 reviews)

    I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

    Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

    Essential Benefits

    Essential Benefits

    (28 reviews)

    Greenlake

    BEST. EXPERIENCE. EVER!!…read more I had a terrible experience with another broker that completely dropped the ball and was dishonest with me about what company to go with based on his commission. I then tried to call a few other brokers who told me they were way too busy to help me because the deadline was in a week. I was not only frustrated but also scared I wouldn't get enrolled in time and my kids would be without insurance for a year! I found this company based on Yelp reviews( yay yelpers!) and decided to give them a try. Within an hour of messaging them, Gordon himself called me to help!! Not only did he make time for me while completely busy with a deadline, but he made me feel an immense amount of relief by how easy it was for him to take care of us! It took him about 15 minutes to enroll my kids and I over the phone and take all of my health insurance anxiety away. Two days before the deadline and I get this kind of service from a top broker?? Gordon you are my hero! Thank you, thank you, thank you!

    Working with Gordon has been an AMAZING experience. He is so knowledgable and easy to work with…read morealways looking out for my best interests. Just moving to WA from CA, I was totally lost when it came to finding a good plan and he gave me really great options and advice. He is easy to get ahold of and is always very responsive. I highly recommend him to everyone if you need help finding health insurance!!! I can't say enough good things about him and his business.

    Capital Benefit Services - insurance - Updated June 2026

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