I'm a small business owner in Bellevue, and I needed to make a change to my existing policy. The…read morebroker we started with was unresponsive and when he did respond, gave me information that seemed suspicious and would also have drastically increased my premiums. I called Dee at Pro Benefits and she jumped on helping us on the spot. Within an hour of our first conversation, she sent me an update on the steps she'd taken to look into a solution. All of this was in the middle of the COVID-19 early days of the shutdowns, and while she was working remotely. I felt like a valued client before I was ever an official client at all! By the end of the day I'll have officially ditched the other guy and switched to Pro Benefits. I have high standards for professionalism and service as a business owner myself. These folks impressed me.

The feeling when you've found a trusted partner and all you have to worry about is if they ever…read moredecide to go off and do something else... Been with Pro Benefits for 2 cycles now and they are on-top-of-it. You don't feel like just another paycheck and they are dedicated to doing their best. So much so I felt obligated I had to get off my butt and give them a great review here.

I have spent months struggling with health insurance, red tape, and clerical errors that weren't…read moremine but left me without insurance. I was at my wit's end recently after being told that I had missed open enrollment (despite having applied before the deadline), and that I couldn't get an exception made. I have medications that I had to stop cold turkey months ago and have been without, and have been dealing with health issues I couldn't really afford to get care for because I was told I had to wait until November for open enrollment to start again. I posted on Facebook asking friends for advice, assuming it was pointless. But then one of them said I should look into a broker - an option I had no idea was available, nor that it was free. I looked through a list of brokers and found Gary Franke and his team; they sounded good, so I requested help from them. And thank god I did, because I tell you what - after months of metaphorically pulling my hair out over how stressful the runaround of insurance was, especially when I don't have much knowledge on the subject - Gary Franke and Heffernan Insurance Brokers had me squared away in a few emails and a single phone call. I couldn't believe how simple the process was. Gary got my information - how much I make a year, what exactly I'm looking for / need help with - and narrowed the insurance plans down to two that he said would be the most affordable and the most helpful for me based on my needs. Then all I had to do was choose from the two, let him know, and he got me enrolled and activated. No fuss, no stress. He was friendly, empathetic, understanding, and answered all of my questions thoroughly and without judgement - even the ones I personally thought were probably dumb questions. He was even willing to discuss my options with a family member that has been trying to help me with the process of getting on insurance, if she had any other questions she wanted to ask him. Even after I was on an active plan, Gary and his team have encouraged me to come to them if I have any further questions, and made sure I know they're available for any other advice I may need in the future. In conclusion, I literally cannot recommend Gary Franke and his team enough. They got done in less than a week - and only took as long as that because I had to make my choice on the plans and slept on it - what I was on the verge of a breakdown trying to do on my own for months. If any of the many people I had spoken to on the myriad of phone calls with WA Healthplan Finder, or any of the insurance companies, had just once suggested a broker, I could have escaped so much stress. If you're on the fence about a broker - do it. It's so worth it, and you can't go wrong with Heffernan Insurance Brokers, and Gary Franke and his team. They are extremely knowledgeable about all this stuff, and genuinely want to help you with what you need and where you're at. There's a reason they have so many 5-star reviews here; and I promise that those reviews are telling the truth, because I know mine is. Reach out to them. I promise you won't regret it.

Buyer beware, Gary is unethical. Back in 2017, I moved to Bellevue Wa. and was in need of health…read moreinsurance. New to the game I was unaware broker's fees are paid by the health insurance companies. Tamara, who works with Gary, was the agent of record and did a good. However, months after I get a call from Gary stating, "Tamara forgot to bill you." Not knowing, I gave him my credit card info and was billed $75... Pretty slimy for a whopping $75. I would have sued if still live nearby.

Ken in amazing!! So easy to work with.. He is SO quick to reply to emails even DURING open…read moreenrollment! I was a referred to him by a friend and could not me more grateful. He made a DAUNITNG task easy and stress free and now I have great insurance for the new year! Ask Ken he will help you!!

Ken helped navigate us through the complex process of choosing healthcare. I found his experience…read moreinvaluable in understanding what type of coverage would be the best fit for our personal situation. Recommended!

Darcie is the best. So helpful navigating the Washington health plan finder nightmare, showing a…read moregood, better and best option.

From the owner: Whether its for your business or family, we strive to bring the personal touch to every client. Our…read morevalue is in making the process of obtaining insurance as simple as possible." Your employees are one of your company's greatest assets. Offering insurance that provides great coverage at an affordable price is a critical decision that directly impacts recruiting, retention, and job satisfaction. Our team helps you navigate how the Affordable Care Act has changed the way individuals qualify for and purchase health insurance. We're here to ensure you obtain the best coverage available within your budget.

You know why I like this company. They basically de-confuse the insurance products for you…read more They don't promote just one thing and are happy to have you either purchase from them or not. Never pushy. I was researching how to get personal insurance for my girlfriend at the time and everywhere I looked on my own I kept getting contradicting information. Jere suggested something in the first 5 minutes and then spent a half an hour explaining the differences between each plan to me. And I ended up with the first suggestion. Highly recommended because it does not cost you more than you would pay if you purchase on your own, but is much easier this way.

Very easy to work with. They make the process simple. Very helpful in understanding my complex…read moreinsurance needs. Office staff is very responsive. Jere is very personable. Highly recommended.

Terrific experience reaching out to them when I was in the search for an Individual health…read moreinsurance plan. I had called over 20 other company from the Health Insurance Exchange and not one called me back. Not only did Alyssa call me back quickly but she took a ton of time with me and really helped me make a decision that would be best for me and my kids. She gave me information on dental plans I didn't even know were open to me, and no one had explained in all the past years.

Alyssa, Hannah & Emily have been tremendous throughout the whole process of wading through…read moreConstruction insurance and then the conversion to Homeowners!!! I cannot say enough on how responsive they are, quick to answer questions or find the right person to answer and how simple and easy they made the process. Thank you for the accuracy, the perfect coverage and the kindness. Always happy to refer them!

Jeff is the real deal. It's amazing how long I've struggled to navigate the paperwork, process,…read moreand profoundly unmotivated agents; along with fundamentally misaligned incentives. Jeff resolved all sorts of problems and questions via a video conference and almost in real-time.

Jeff L helped me find insurance at a responsible price. Nice guy professional. Recommend highly.read more

BEST. EXPERIENCE. EVER!!…read more I had a terrible experience with another broker that completely dropped the ball and was dishonest with me about what company to go with based on his commission. I then tried to call a few other brokers who told me they were way too busy to help me because the deadline was in a week. I was not only frustrated but also scared I wouldn't get enrolled in time and my kids would be without insurance for a year! I found this company based on Yelp reviews( yay yelpers!) and decided to give them a try. Within an hour of messaging them, Gordon himself called me to help!! Not only did he make time for me while completely busy with a deadline, but he made me feel an immense amount of relief by how easy it was for him to take care of us! It took him about 15 minutes to enroll my kids and I over the phone and take all of my health insurance anxiety away. Two days before the deadline and I get this kind of service from a top broker?? Gordon you are my hero! Thank you, thank you, thank you!

Working with Gordon has been an AMAZING experience. He is so knowledgable and easy to work with…read morealways looking out for my best interests. Just moving to WA from CA, I was totally lost when it came to finding a good plan and he gave me really great options and advice. He is easy to get ahold of and is always very responsive. I highly recommend him to everyone if you need help finding health insurance!!! I can't say enough good things about him and his business.

Les Akers and his family have been taking care of my health insurance needs for over 15 years now…read more He even got my sister situated with her needed Medicare Advantage plan this year. His daughter, in another state, took my call to see him for my sister and he was back with me that evening. He's the best insurance agent I have ever worked with.

DON'T BOTHER! My husband called this man over 3 weeks ago to…read moreschedule an appointment to learn our options regarding Medigap insurances. He was going to be leaving on vacation and asked us if we would be able to wait until his return and to pick a date and time and he would make it happen. Not so much! We had not heard from him on the day of the appointment so my husband contacted HIM to confirm. Mr. Akers then texted back and stated that he had a conflict and could we reschedule (so much for us naming the date and time). I'm also wondering when he was actually going to call us to reschedule. My thought is if the man is this unreliable just setting an appointment, how reliable is he in providing us with professional information. We scheduled with another broker...hopefully, you do as well!