Tran's Auto Repair made its way onto my radar due to all of its great reviews, which I can attest…read moreare quite true -- I can't imagine finding a better auto repair shop in the area (without sacrificing quality and professionalism). I admittedly ended up only swinging by for a general check-up on my car after driving myself across the state. They were clear about how long it was going to take them to get to my car (that I brought by without an appointment), and they actually got around to completing the task before the estimated time. They were really thorough with identifying issues, and rather than try to sell themselves, they preemptively asserted that I could take my car elsewhere if I felt more comfortable with that; they still wanted to show me exactly what/where the issue was so that I could share that with whomever I would ultimately decide to do business with. I really appreciated how genuine and honest they were without making me feel guilted into having them work on my car. I'm not going to sugarcoat that the quote was a bit steep, but I trust that they were going to be the most diligent and detail-oriented people for the job. Their expertise is impressive, and I'm glad to know that I can always come here if I have car troubles again. Wholly recommend for character alone!

Almost never leave reviews, but for a uniquely honest auto shop (rare these days)--I try to make…read morethe time. Went in for an oil change at the local Honda dealership and they recommended I change the steering rack on my car. The estimate was $4k+. Called several different shops to get quotes. Saw Tran's Auto Repair and read through some reviews and thought I'd give it a shot. Not only did Sy take his time to check on an estimate for me--which was very reasonable for the work required to replace a steering rack--he also suggested I bring the car in to double check to see whether I actually need the replacement. I was able to take the car in a few days later and after checking, turns out the rack was seeping just a bit of fluid, but not a major leak (what seems common for a car with 150k miles). Recommended we don't change it now and continue to check on it every oil change until it becomes an actual leak (if that ever happens). That recommendation checks out with how the car drives. Before my visit to the dealership I didn't notice any major issues with the steering--the car seemed to still have firm, controlled steering even at highway speeds. Mind you, I understand the business nature of auto shops. It is advantageous to recommend and do work on vehicles. But the fact that Tran's recommended not to get the steering rack replaced right now should speak to how honest they are with their customers (even a new one). I'll be back, and would highly recommend this place to anyone in need of service/repairs.

Went to Kenneth to service my NSX for a full fluids job. He was super professional as we discussed…read morethe quote and the work I wanted to do. Also it helped reassure me that I saw 4 NSXs also waiting to get serviced. He also walked me through things to look out for the next day with the coolant too. Will come again!

A shop that take care of my needs. They have e been my go to shop to take care maintenance…read moreservices and special needs for my cars. Andrew/Kenneth are great, knowledgeable and trustworthy on their works.

I originally encountered these guys when looking for a shop that could fix the convertible top on…read moremy BMW Z4. They told me what would be involved and that they would not be able to work on it without it costing a fortune. A less than honest shop might've tried to soak me for a repair job that ends up costing more than expected. I know, because others have tried that. These guys gave me an honest appraisal, and I remembered that when choosing a shop to work on my wife's car. We had just bought a 2006 BMW 330 ci, and like clockwork, just after the 30-day warranty expired, we had problems. It had just rained torrentially for three straight days and unbeknownst to us, the drainage ports in the trunk were completely clogged, allowing water to build up and penetrate to the electrical system. We noticed the dash lights, indicators, and steering wheel controls did not work. We brought it to Toole's with the hope that it was something easily diagnosed and fixed. It wasn't. To keep an already long story from getting much longer, I will just say that it was a 4-day-long diagnosis as the problem component(s) were not easily found, even with advanced diagnostic equipment. They sought out expert advice from other professionals who specialize in BMWs. The problem component was found and replaced. I originally agreed to three hours of labor, but since it went as long as it did, I happily agreed to an extra hour. So essentially, they stuck to the agreement plus a reasonable additional amount. I tried to add on a tip but they wouldn't accept it. We bought them pizzas instead. I recommend this shop because they're honest, friendly professionals who seem to really want to help out their customers while running a respectable business.

I *really* wanted to like these guys. Really. They were highly recommended by a long time customer…read moreof theirs when I needed a reliable shop after my mainstay shop closed. The first time they did what they were supposed to but also added all sorts of nonessential, foolish, 'let's see if the old lady falls for this' service recommendations. It immediately reminded me of back in the day when car salesmen pushed undercoating. Also not necessary. I politely declined the extra +/- $1,000 (!) services. I tried again about two weeks ago when I went in for a problem with the driver's side window. Give them a second chance. The young man told me, to my face, that it would cost $260 **just to look at the problem**. In deference to his youth I did not say what I was really thinking, asked him to repeat the quote, said thank you and left. Here's the thing - women are actually not stupid and this kind of thing happens to us all the time. It is infuriating and highly insulting. Ask any woman you know to tell you her version of these experiences. Finally, the core issue is being disrespected. No one wants that. Oh, the end of the story is that I went to another shop nearby and the guys looked at the problem immediately, fixed a minor adjustment and did not charge me. BTW, they had three or four bays: BMW, Lexus, Mercedes so clearly they were trusted. Just saying. Bye.

My car needed an alignment. I was able to get same day service, was kept well informed all along…read morethe way. The work was done well, and the price was fair. Would definitely use them again!

Fast and efficient service! Took my car in the morning due to availability and they had all…read morediagnostics completed before the end of the day. Very professional facility and staff. The only issue was that I was offered a discount for complete diagnostics but was charged basically the difference for another ABS diagnostic. Seemed liked a gimmick to me because this is the first time I have encounter this with any mechanic. Overall good service though.

Came with my cousin to buy Sorento, Mike Amin is the best, very professional, helpful and…read moreKnowledgeable. highly recommended.

Exceptionally amazing service!! We took my sister's mini…read morecooper to Stress-Free Auto Care for the first time the car needed oil change, brake change, and a few other jobs done Neal helped us; he was extremely knowledgeable about all the issues with the car I thought the fixes were going to take 5 hours but they were all done in less than 3 hours! The car runs great now I'm so glad I found this place. I'll definitely be coming back Highly recommended!

I returned to A+ auto repair after a flat tire, and ended up having a long overdue inspection of my…read morecar. Perhaps a flat tire on the way to work is the signal to have an inspection, which is exactly what Justin had recommended for my car. I went with many of his recommendations in terms of what to fix, and the reports are just so thorough in what they find, that it is hard to delay anything to be taken care of. Justin's transparency throughout the process was definitely the highlight - his communication was stellar, even after my car was fixed, he called me to see if everything was all right after the fact. Although the turnaround time was extended, they offered a ride to the shop, as well as offered their rental car for the potential weekend I was going to be without my car, which I ended up not needing the entire weekend, as my car was only in the shop the next extra morning. All in all, I have a maintained car, new tires, and I had yet another great experience at A+ auto repair. Thanks again Justin!

Top of the line in all areas, communication, explanation and realistic billing for work/evaluation…read moredone. Everyone I met was thorough, communicative, and willing to go the extra mile without nickel and dime-ing. My issue was properly diagnosed and I was sent to a specialty shop. Thanks A+!

AMAZING CUSTOMER SERVICE!!!…read more As a single woman, it can feel overwhelming when something unexpected happens with your car. I noticed something underneath mine and just needed a quick mechanic check for peace of mind. I searched for the closest shop right before closing- there were already cars waiting- and honestly, they could have easily turned me away. But instead, Isabelle went above and beyond. She literally got down on the ground to take a quick look and then kindly squeezed me in to see Ishmael. That level of care and willingness to help, especially at closing time, truly stood out. What may seem like a small act meant everything to me. They gave me reassurance, professionalism, and kindness when I needed it most. I left feeling relieved and taken care of instead of stressed about the unknown.

They work fast and reliable. If something happened with my…read moretruck I will stop by again. Oleg

I am so glad I found these guys! Genuinely a great shop and they know what they're doing. I had a…read moreterrible experience with a local dealer trying to repair my C7, and after constant unresolved problems, I decided to take it to someone else.. I found Clarity, which luckily is a very short drive from my house. They were extremely communicative and transparent throughout the entire process. Did a full inspection on top of the issues that I brought it in for and they made recommendations, but I did not feel pressured to make any decisions. Ultimately I got everything done anyway and they were so quick. They sent photos of the car and photos confirming the issues they found as well. Not a shady shop at all in my opinion. I also brought it in on a Monday morning, the car was ready by I think Thursday or Friday that week. After dealing with my car sitting at the dealer for months with little to no communication, this was a HUGE relief for me. So I decided to bring it in again to get my new rims installed. Literally within a couple hours the car was ready to be picked up, the process was super easy overall. These guys will be my go to for any future repairs or general maintenance that I need from now on. I highly recommend them. Thank you to the entire team at Clarity for coming through and getting everything done in such a timely manner.

Unprofessional communication and questionable billing practices…read more Based on my recent experience regarding an AC repair, I recommend avoiding Clarity at all costs. I brought my vehicle in for a diagnosis and received a four-item quote (compressor, condenser, lines, and recharge). I originally accepted this quote with an agreed-upon completion of the end of the next business day. The issues began with communication: Late-stage changes: At 5:20 PM the day before the work was set to commence, I received a text stating the parts supplier had changed, the price had increased, and the timeline was being extended. They also requested a deposit despite not doing so earlier. Lack of transparency: When I asked for a breakdown of the price increase, I was simply sent a link to a long PDF rather than a clear explanation or a phone call to discuss the new terms. The most concerning part of the experience: Because I had not yet approved the new, higher quote or the extended timeline, I messaged them the following morning to decline the job. I was told they had already removed my compressor. Management's stance was that because I had originally approved the "items" on the first quote, they were entitled to start work on those specific parts--even though the total project cost and timeline had changed and I had not signed off on the revised estimate. The shop manager told me I needed to "take accountability" and that this was a "me problem." I was ultimately charged an hour labor just to get my car back. If you value clear communication and a pleasant customer service experience, avid Clarity Auto at all costs. It's genuinely the worst customer experience I've had.