One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

Of the things I'll miss about the North Country, Mike and his team at Potsdam Tire will be one of…read morethem. Great customer service, affordable, and no issues with the work. Some highlights: * When I had to install a new clutch on my vehicle, an unexpected expense, they were very understanding on the challenges the high-cost job would place on my financial situation at the time. * When my wife moved to the area, they winterized her vehicle and did not charge because they said that the work they did was minimal. * They always break down multiple options when considering larger repairs and make their recommendation considering drivability and cost factors. It was always a pleasure going to for any type of service and I will miss bringing my car in to Mike and the crew.

I am from out of town and my car overheated. I didn't dream anyone would be able to help me on a…read moreSaturday but they got me right in and fixed with a new part. Kind. Clean waiting area. Communicated issues well. Very very very happy!!!! Highly recommend to everyone especially the females out there. Sometimes shops treat us different but they were honest and great!

I was on my way from Canada to Buffalo when we had car trouble. These guys are the best. They…read morediagnosed and fixed the problem and had us back on the road in a couple hours. I cannot speak highly enough of their compassion and quality work!

Incredibly helpful and fast service. I am very thankful for how well they took care of my stranded…read morecollege student. Thank you!!! Will absolutely recommend them if service or a tow is needed.

The gentleman that came and towed the truck was absolutely wonderful. When we came to clear the…read moretruck out the woman at the front desk was an absolute miserable person. No smile, nothing friendly about her, just nasty, snappy, responses to our questions. If I had to choose yes or no on recommending this business based on her my answer would definitely be ABSOLUTELY F'ING NOT! The drivers and other guys that helped with taking the license plates off would be worth every penny that will be spent, they need a new receptionist for sure.

These guys are pretty awesome, it's a full service gas station if you're looking for a fill up,…read moreother than that they do minor repairs on vehicles, and i stress the word minor, don't expect these guys to do a full engine overhaul on your vehicle in their 2 garage door repair shop, it's just not going to happen. I went to them for all minor fixes all 4 years that I was in college, and haven't had a complaint yet. They're great for your inspections, oil changes, and other quick fixes. They always got to my car in a timely manner and are willing to go out of their way to help customers!!!

Have taken vehicles here many times. They have even fixed things that I did not know were wrong…read more If they can help you - typically they do. They are not as good as a big professional shop with lots of computers - but they have lots of know how and car savvy. Have used them as an oil change a number of times. Have had a variety of problems fixed for very cheap here as well.

We have been taking four cars there for 12 years. Always…read morefast and timely. Never gouged us and we love the mechanics there. Thank you for being good!

After growing up in Potsdam and living all over the country since, I still come back to Monro for…read moreany and all services I need done. The guys are incredibly professional and knowledgeable, and I always feel like I'm getting honest advice. They genuinely care about what they do, and I always leave feeling like I got the best deal. Highly, highly recommend.

Fair price. Straight forward assessment of vehicle. Stuck with to the indicated appointment time as…read morediscussed without being over booked.

Locally owned and operated. Friendly and curteous employees. Very reasonable rates, especially when…read morecompared to other shops in the vicinity. This was my first experience with Denners, but it will not be my last.

My son purchased his first vehicle from this business and he got a terrific price. The whole…read moreexperience was excellent from start to finish.

We recently bought a 2010 Mercury Mountaineer from Latham's. We initially foundd a Ford Explorer we…read moreloved, but we couldn't afford it. So we shopped elsewhere. But a few days later, we went back to Latham's and found our Mountaineer, which is similar to the Explorer...and we could afford it! We really appreciate the variety of vehicles offered at Latham's. Wayne & Tessa were very patient with us while we obtained the financing and helped us with all the paperwork. Thanks for all your help! We are very happy!

Bought tires from Walmart in another state. Replaced one last year and received a percentage off…read morefor unused mileage -- i.e., tires guaranteed for so many miles. If tire goes bad, the mileage on that tire is deducted from the total amount it is guaranteed for. No prob with this on another Walmart tire in PA last year. However, how that I need to replace that tire (1) Walmart refuses to replace just one tire. You have to buy FOUR!!! (2) The Walmart in Potsdam would not honor the unused guaranteed wear on that tire, stating that policy depends on the store. I swear, the billionaire Walton family is going squeeze every last penny out of each customer and yet pay their employees low income pay scale. How they can require a person to buy 4 new tires for their all wheel drive or any other vehicle is beyond me. It's not a NYS law. It's not their car. So how can they MANDATE that tire rule? Why? I say BULLSHIT to WALMART!! Until they can start treating their employees and customers like they have a higher intelligence than a kindergartener, I won't return there. STOP helping the Waltons get richer while their employees live on a pauper's salary!!!! Until you people STOP patronizing these Walmart stores, they won't stop either!!!

Went for an oil change, didn't expect much. But things ended worse. I asked for a specific weight…read moreoil, they said was fine, gave me something different. Paid for the better oil change to include some cleaning, they did not vacum my carpets even though the receipt says they did. They also left the old oil change sticker on the window.

Thank you Chris, a man that takes pride in his work and has integrity. Did outstanding work on my…read morevehicle.