I really wanted to give Canton Smile Studio 5 stars, but unfortunately, my experience took a disappointing turn. As someone new to Baltimore, I've been working on establishing my healthcare providers and finding the best doctors and dentists in the area. I stumbled upon Canton Smile Studio since it's just five minutes from my house, and I've passed by it on my way to my favorite bakery.
From the moment I walked in, I was impressed. The office was clean, and they were right on time for my dental cleaning. The added touch of screens in the ceiling, where you can watch something during your appointment, was a unique and pleasant feature.
The woman who did my X-rays (I regret not remembering her name) was amazing--so professional and kind. Before I even met the dentist, I was so impressed with the experience that I texted my boyfriend to tell him to book an appointment right away because this place was a 10/10.
Dr. Holleh exceeded my expectations. She was by far the best dentist I've ever met. She was professional, thorough, and took the time to explain everything, which I greatly appreciated.
However, things changed when it came to discussing my treatment plan. Initially, I thought the pricing wasn't too bad, but as I sat in the chair, I realized I still needed to budget for Christmas shopping and other priorities. I decided to hold off on scheduling the recommended procedures until the new year.
When I shared this with the front desk, Paige's response was disappointing. She came across as condescending and made me feel uncomfortable about my decision. While I understand that everyone is just doing their job, patients shouldn't feel judged or pressured when they need to delay care due to financial reasons.
This interaction has left me questioning whether I want to return, which is unfortunate because the rest of my experience was outstanding. I truly hope this feedback is taken seriously, as customer service is just as important as the quality of care provided. read more