I called to have my car towed to Canton Auto Repair at 3628 Cleveland Ave NW in Canton, Ohio 44709 on Tuesday February 28, 2017 at 10:48 a.m. because my car needed repaired. Around noon this same day a tow truck driver came to pick up my car. At this time I was charged $53.25 that I paid with a credit card.
The next day Wednesday March 1, 2017 at 8:56 a.m. I received a call from a man telling me that he did a thorough diagnostic of my car and there was a list of issues wrong with it.
Here is the list and the estimate that I was given at the store. (This total is $30 more than I was originally quoted over the phone, the receptionist said someone must have miscalculated the tax when quoting me my price, I was told it would be $2544)
Radiator $223.07
Alternator $219.96
Alternator Belt $22.07
Coolant Flush $99.95
Transmission Filter $20.60
Transmission Fluid 5x $8.10 = $40.50
Transmission Assembly Recycled - $988.00
Sealant for Transmission Pan - $7.75
Transmission Cooler Lines - $63.90
Upper Radiator Hose - $24.53
Lower Radiator Hose - $14.31
Labor to Remove and Replace all above listed parts 9.5x $70.00 = $665.00
Shop Supplies $25.00
Subtotal $2414.64
Sales TAX $156.95
Balance Due $2571.59
I told the man on the phone I would have to discuss this with my fiance' and that I would get back to him about whether or not to do the work. He told me we would need to put down at least fifty percent of the balance due in order to proceed with the repairs and I told him I would call him back.
This same day Wednesday March 1, 2017 at approximately 11:00 a.m. , I went to Canton Auto Repair to put down part of the balance so that the work could be done. At this time I paid the following:
$1300.00 MasterCard CC - PAID 3/1/17
$495.00 VISA CC - PAID 3/1/17
$160.00 Cash - PAID 3/1/17
Current Remaining Balance Due $616.59
During these transactions the man told me an estimated time that my car would be ready. He said by the end of the week or beginning of next week, as he was waiting to receive some parts that were needed to complete the repair. They said they would call me when the repairs were complete.
The next time I received a call was on Thursday March 2, 2017 at 5:04 p.m.
This was not the man I had been speaking to previously, this was someone else. (The other guy supposedly was working on cars and couldn't come to the phone.) He told me that in addition to the repair work quoted above there was additional work to be done. And now I was confused! But I figured okay if it's too much, I will just say no thanks and get a refund, just paying for the diagnostic. He proceeded to tell me that my battery was dead and wouldn't take a charge and also that in the morning when they got there, brake fluid had poured all over underneath my car, and now the brake lines would need replaced. He told me they had to push my car into the garage and so it sat overnight. The approximate total for these repairs were going to be an additional $500.
At this time I was asking if I could get a refund and not do any of the work at all. All the repairs were going to be too much money so I apparently in my head I just need to junk my car. The man said they had already been working on the car all day long, (now realizing why I'm getting a call so late in the day!) So I asked why I hadn't be called immediately in the morning when they found out more repairs were going to need to be done! Obviously I was going to want a refund and say no thanks to any of the repairs. Why was I not told of these repairs originally when I was told of the diagnostic to begin with? I am extremely hurt and betrayed by this business' actions. I have never gone to an auto repair shop that just does work without telling you what else is wrong with the vehicle. The minute they find something else, they call me to tell me how much more it will be. And that way I have the CHOICE whether to use my hard earned money to fix the repairs or say no thank you! This is sickening!
So now I am stuck between a rock and hard place. I would have told them NOT to do repairs on my car if they were honest from the beginning about what was actually wrong with my car. Instead I was purposely mislead and they worked on my car a for full day, instead of and before even thinking to call me to ask if I'd rather have a refund, or would I like to proceed with the work! This is literally the worst service I have ever experienced at an auto repair shop. I hope this never happens to anyone ever again! read more
