I would never use this company ever again, their quote was 50% out of what we were quoted, there should be some kind of legislation about this happening to customers, totally unacceptable - and they hold onto your goods until you pay them - buyer beware - they charge you based on weight - however there should be a limit or percentage on limit on what can be charged, like other movers do in the same country - terrible service from start to finish, goods were stored upside down - when you pack heavier items in the bottom and more delicate items at the top of your packed containers, you really don't expect this from "experienced" movers - a lot of items were damaged, and the insurance isn't worth the additional $400 + cost - we were charged close to $9000 - when it should have been $4 - 5000! Word to customers sell your furniture rather than use this company, as there is no cap/limit on what they will charge you, their customer service is appalling, we had to push to get replies by phone and by email from start to finish - we have tried resolving this complaint with them, to no avail - google this as we are not the first, in fact there are many customers in the same situation - united van lines - are also linked with this company - do not use them at any cost read more