You need to know there are care problems here related to insufficient staffing and management ignorance. The facilities and amenities are beautiful, the meals are great quality, and for this the residents pay a high cost. But the high cost is not reflected in the actual care provided for more fragile and dependent residents.
Despite the service being advertised as being able to meet enhanced supportive care needs, the management has insufficient experience and expertise to understand what those actual care needs require in terms of staff and equipment. This is sadly not uncommon in elder care, but here it is pronounced.
Staff advocate for better care, such as basic medical and first aide supplies, as well as more regulated nursing staff, but concerns often go unheeded. There is a culture of secrecy; if you speak up as a member of staff, you are likely to be targeted for trouble. Canterbury has a hard time keeping quality nursing staff for a reason.
This all means that the most at-risk and medically delicate residents are not getting the care they need in a timely manner. One of the consequences of this is bedsores. No one should die of a septic bedsore. Another is if your loved one sustains a fall, it might be quite a while until a nurse gets to them if the nurse is busy elsewhere. Yes there is an Registered Nurse working 24/7, but that RN takes care of over 300 people at a time. It can take 10 minutes to get from one side of the facility to the other. There is little time to really provide CARE, there is only time to do TASKS.
When looking for a home for your precious elders, look beyond what is visible, talk to the staff, ask around. The staff here are trying their best, but they are not well supported, which is always risky for residents. read more
